VALERIE A. SMITH

La Vergne, TN *****

615-***-**** Home

615-***-**** Cell

EMPLOYMENT: LAVERGNE TIRE CENTER, LaVergne, TN

OFFICE CLERK (Part-time Independent Contractor) 10/2013 – 1/2014

Created vehicle repair work orders for customers

Checked out customers upon vehicle repairs completion

Test drove customer vehicles

Provided courtesy ride to customer’s home or place of work

Signed delivery tickets for vendors

Maintained office supplies

Maintained filing of customer work orders/invoicing, audit trails, paid out tickets and

payments on customer accounts

24-7 COURIER, Inc. (Freight Expeditors) Nashville, TN

OFFICE CLERK (Part-time Independent Contractor) 6/2013 – 11/2013

Provided new and repeat customers with Pickup/Delivery quotes

Provided customers with Pickup/Delivery charges

Invoicing of accounts using QuickBooks with backup documents i.e. BOL’s, HAWB AND MAWB’s, FedEx and UPS shipping label

Provided POD’s to customers via phone/scanning to email/ faxing

Constant contact with drivers on ETA’s and/or locales when necessary to add/cancel pickups and deliveries

CUMMINS BUSINESS SERVICES (Ajilon, Inc. - Contracted 9/2010 - 4/2011)

ACCOUNTS RECEIVABLES/ COLLECTIONS

Responsible for 203 customer accounts

Heavy customer contact via email/phone regarding invoicing issues

Research and resolve invoicing disputes for customer

Input pricing, discount, quantity, etc... queries into database for invoices disputes

Daily collections of delinquent accounts

Created spreadsheets in Excel of open and past due invoices

Retrieve backup documents for customers per request for their records

Provided standard and proforma invoice copies upon request

Cleared down unapplied cash on customer accounts

Closed queries once resolved

Rectified accounts on stop once payments allocated

ACCELERATED, INC (Freight Expeditors) Nashville, TN; 6/2008 – 6/2010

ACCOUNTS RECEIVABLES/ COLLECTIONS

Responsible for all customer accounts A-Z - 100+ accounts

Daily input of lockbox deposits

Report Printouts

Research and resolve invoicing disputes for customers

Daily collections of delinquent customer accounts

Created spreadsheets of open and past due invoices using Aging Report

Retrieve backup documents for customer shipments for their review/records

Created proforma contract invoices for various large customer accounts

Constant contact with nine Terminal Managers regarding billing/shipment issues on behalf of customers

Heavy phone, email or letters using MS Word for contact with customers dealing with questions and/or concerns regarding their account

Set up new customer accounts

Provided credit references and/or W-9’s for customers

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