Maple Crt, Brampton, ON
Phone: 647-***-****
acgki8@r.postjobfree.com
IT BUSINESS PROCESS ANALYST
Business Management / Project Management / results- Driven
PROFILE
Dedicated professional with over 7 years' experience in IT Industry and
Technical realms. Strong communication and report writing skills in
addition to the ability to collect interpret and summarize technical data
and statistics. Excellent trouble shooting skills with good reason logic
and judgment required to locate solutions in a timely fashion. Core
competencies Include:
Business Analysis Assessment and Testing
Validation
Report Execution Operational Processes End user support
Documentation Technical Writing Project Management
SOFTWARE SKILLS
Web Tools: HTML, XML, Picture Manager, Robo Help, Visio, Camtasia, Snag IT
and Hyper Snap.
IIBA member: Undergoing CCBA certification training and getting thorough
knowledge in BOBOK Guide.
RELEVANT SKILLS
Business Analysis
. Analyzed the scope, working with project managers and business owners
to clarify the level and complexity of the project and efforts needed
for the project.
. Analyzed and refined the business and functional requirements. Also to
build strong relationships with project stakeholders.
. Documented/tested each requirement and escalated the proposal to
developers in professional way.
. Provided effective documents/requirements for tool re-engineering
design. Also provided assessment & validation test of code change.
. Prepared graphical representation of tool modification and end user
impact.
. Responsible for collection, analysis, validation and documentation of
complex business, organizational and transition requirements of
business areas. Also to provide expert input to the development and
implementation of operational practices, processes and solutions to
meet corporate client service objectives.
Technical Responsibility
. Tool Management (Supervisor and Admin Role)
. Tasks worked on: Business Requirement Documentation (BRD), Work
Instructions, Standard Operating Procedure (SOP), Policies and
Procedure, Use Cases, UAT, Flow Charts using Visio and Video
Recordings using Camtasia
. Worked on Oracle 10g and 11g work instructions and product modules
. Report execution, bulk upload of reports using MS Access 2009
. Application Testing, Bug Fixing, Tool Re-engineering Design and worked
on Application Cosmetics
. Creating Learning Tracks, Assigning Roles, Adding/Deleting User,
Maintaining Certification process, Maintaining Matrix of the tracks
and Customization of Moodle Application
. Worked on medium, low and high impact Trouble Tickets, Work Request,
Service Request and CCNs
. Worked on Change Control Notifications (CCN), Release Notes, Revision
Histories and User Manuals.
. Worked on Cost-Benefit Analysis and Trend Analysis projects.
. Worked on Gap Analysis of the project (preparing Gap worksheet and
solution flow diagrams)
SUSAN VALENTINA 804-8 Silver
Maple Crt, Brampton, ON
Phone: 647-***-****
acgki8@r.postjobfree.com
PREVIOUS WORK EXPERIENCE
IT Business Process Analyst
Sanmina-SCI Pvt. Ltd.
2010-2014
Online Education Domain: Online Education (OLE) Moodle is a training
environment that provides a timely, structured, operational training to all
Sanmina-SCI Global Users in an effort to help improve and maintain job
performance, in accordance with Corporate Business guidelines. It also
ensures consistent training execution and knowledge transfer for the User
and Organization's success; and to provide effective and efficient
reporting to best serve the needs of the business units, collectively and
individually.
IT Process Engineering Documentation Control Specialist
Sanmina-SCI Pvt. Ltd.
2008-2009
Technical Writer
Sanmina-SCI Pvt. Ltd.
2005-2008
. Preparing Online help for software applications
. Business Documentation, Business Process Redesign
. DRP-Networking Documentation, Conference Recordings, Writing Policies
and Procedures
Notable Projects Include
Worked on Business Development Projects: Preparing Online Web Help User
manuals (Using Robohelp 6)
. Sales Management and Account Relationship Tool
. Sanmina Sales Order Management Tool
. Vendor Code Consolidation Tool, Access Management System
. Employees Action Request Tool, Merit Recommendation Tool
. Quarterly Bonus Tool, Absence Tool, Online Appraisal Tool
. Preparing Flash and WMV format Video Recordings (Using Camtasia)
. Converting text to speech (using AT&T Software), recording the
procedure flow
. Merging Video and Audio, Editing and Producing Video
Technical Editor cum Content Developer
Domex e-Data Pvt. Ltd.,
2003-2005
Domex-e-data Pvt. Ltd. is a Multi-National Company providing information
services through INSPEC database. INSPEC (Information Services for Physics
and Engineering Communities) database is a part of IEE organization that
covers scientific and technical journals electronically published on the
Internet.
. Indexing Electrical, Telecommunication and Electronics IEE journals
and providing online databases to help users for easy search on the
INSPEC database.
. Abstracting and indexing IEE, IEEE, AIP, A&I, index only journals and
conference proceedings using thesaurus and classification codes in VB
working platform.
. Experienced in thesaurus selection, creation of controlled
vocabularies
. Create accurate and complete technical indexes according to client
specifications
. Producing professionally prepared indexes that are comprehensive,
accurate, and delivered on time.
EDUCATION
Bachelor of Engineering, Electrical and Electronics Engineering
Sri Padmavathi College of Engineering/ Madras University
2003
Diploma in Electronics and Communication Engineering
Sri Sairam Polytechnic 2000