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IT Business Process Analyst

Location:
Brampton, ON, Canada
Salary:
3000-4000$ per month
Posted:
October 31, 2014

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Resume:

SUSAN VALENTINA ***-* Silver

Maple Crt, Brampton, ON

Phone: 647-***-****

acgki8@r.postjobfree.com

IT BUSINESS PROCESS ANALYST

Business Management / Project Management / results- Driven

PROFILE

Dedicated professional with over 7 years' experience in IT Industry and

Technical realms. Strong communication and report writing skills in

addition to the ability to collect interpret and summarize technical data

and statistics. Excellent trouble shooting skills with good reason logic

and judgment required to locate solutions in a timely fashion. Core

competencies Include:

Business Analysis Assessment and Testing

Validation

Report Execution Operational Processes End user support

Documentation Technical Writing Project Management

SOFTWARE SKILLS

Web Tools: HTML, XML, Picture Manager, Robo Help, Visio, Camtasia, Snag IT

and Hyper Snap.

IIBA member: Undergoing CCBA certification training and getting thorough

knowledge in BOBOK Guide.

RELEVANT SKILLS

Business Analysis

. Analyzed the scope, working with project managers and business owners

to clarify the level and complexity of the project and efforts needed

for the project.

. Analyzed and refined the business and functional requirements. Also to

build strong relationships with project stakeholders.

. Documented/tested each requirement and escalated the proposal to

developers in professional way.

. Provided effective documents/requirements for tool re-engineering

design. Also provided assessment & validation test of code change.

. Prepared graphical representation of tool modification and end user

impact.

. Responsible for collection, analysis, validation and documentation of

complex business, organizational and transition requirements of

business areas. Also to provide expert input to the development and

implementation of operational practices, processes and solutions to

meet corporate client service objectives.

Technical Responsibility

. Tool Management (Supervisor and Admin Role)

. Tasks worked on: Business Requirement Documentation (BRD), Work

Instructions, Standard Operating Procedure (SOP), Policies and

Procedure, Use Cases, UAT, Flow Charts using Visio and Video

Recordings using Camtasia

. Worked on Oracle 10g and 11g work instructions and product modules

. Report execution, bulk upload of reports using MS Access 2009

. Application Testing, Bug Fixing, Tool Re-engineering Design and worked

on Application Cosmetics

. Creating Learning Tracks, Assigning Roles, Adding/Deleting User,

Maintaining Certification process, Maintaining Matrix of the tracks

and Customization of Moodle Application

. Worked on medium, low and high impact Trouble Tickets, Work Request,

Service Request and CCNs

. Worked on Change Control Notifications (CCN), Release Notes, Revision

Histories and User Manuals.

. Worked on Cost-Benefit Analysis and Trend Analysis projects.

. Worked on Gap Analysis of the project (preparing Gap worksheet and

solution flow diagrams)

SUSAN VALENTINA 804-8 Silver

Maple Crt, Brampton, ON

Phone: 647-***-****

acgki8@r.postjobfree.com

PREVIOUS WORK EXPERIENCE

IT Business Process Analyst

Sanmina-SCI Pvt. Ltd.

2010-2014

Online Education Domain: Online Education (OLE) Moodle is a training

environment that provides a timely, structured, operational training to all

Sanmina-SCI Global Users in an effort to help improve and maintain job

performance, in accordance with Corporate Business guidelines. It also

ensures consistent training execution and knowledge transfer for the User

and Organization's success; and to provide effective and efficient

reporting to best serve the needs of the business units, collectively and

individually.

IT Process Engineering Documentation Control Specialist

Sanmina-SCI Pvt. Ltd.

2008-2009

Technical Writer

Sanmina-SCI Pvt. Ltd.

2005-2008

. Preparing Online help for software applications

. Business Documentation, Business Process Redesign

. DRP-Networking Documentation, Conference Recordings, Writing Policies

and Procedures

Notable Projects Include

Worked on Business Development Projects: Preparing Online Web Help User

manuals (Using Robohelp 6)

. Sales Management and Account Relationship Tool

. Sanmina Sales Order Management Tool

. Vendor Code Consolidation Tool, Access Management System

. Employees Action Request Tool, Merit Recommendation Tool

. Quarterly Bonus Tool, Absence Tool, Online Appraisal Tool

. Preparing Flash and WMV format Video Recordings (Using Camtasia)

. Converting text to speech (using AT&T Software), recording the

procedure flow

. Merging Video and Audio, Editing and Producing Video

Technical Editor cum Content Developer

Domex e-Data Pvt. Ltd.,

2003-2005

Domex-e-data Pvt. Ltd. is a Multi-National Company providing information

services through INSPEC database. INSPEC (Information Services for Physics

and Engineering Communities) database is a part of IEE organization that

covers scientific and technical journals electronically published on the

Internet.

. Indexing Electrical, Telecommunication and Electronics IEE journals

and providing online databases to help users for easy search on the

INSPEC database.

. Abstracting and indexing IEE, IEEE, AIP, A&I, index only journals and

conference proceedings using thesaurus and classification codes in VB

working platform.

. Experienced in thesaurus selection, creation of controlled

vocabularies

. Create accurate and complete technical indexes according to client

specifications

. Producing professionally prepared indexes that are comprehensive,

accurate, and delivered on time.

EDUCATION

Bachelor of Engineering, Electrical and Electronics Engineering

Sri Padmavathi College of Engineering/ Madras University

2003

Diploma in Electronics and Communication Engineering

Sri Sairam Polytechnic 2000



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