ROBERT H. FRENCH

**** **** ****** ** ***. ****, AUSTIN, TX 78676

acgkh4@r.postjobfree.com

CELL: 512-***-****

SR. VIDEO COLLABORATION ENGINEER NETWORK ENGINEER

HARD-WORKING, TIMELY PROFESSIONAL WITH GREAT PROBLEM SOLVING SKILLS SEEKING A POSITION

AS A NETWORK ENGINEER. I AM GOOD AT WORKING INDEPENDENTLY OR IN A GROUP, AS WELL AS,

PROVIDING PROVEN EXCELLENT CUSTOMER SERVICE. ADDITIONALLY I AM SELF-MOTIVATED AND A FAST

LEARNER.

CERTIFICATIONS:

CCNP

CCNA SECURITY

CCNA

(WORKING ON)

MCSA SERVER 2012

CCDA

WORK EXPERIENCE:

SR. VIDEO COLLABORATION ENGINEER/NETWORK ENGINEER AT CISCO SYSTEMS 3/25/13-

PRESENT

SR. VIDEO COLLABORATION ENGINEER ON THE P&G PREMIER TELEPRESENCE

TEAM

WORKED WITH TPS, CTM, CUCM, CTMS, ROUTERS, SWITCHES, REMEDY,

AND ALL OF THE CISCO TELEPRESENCE UNITS

PROVIDED EXCELLENT PROVEN CUSTOMER SUPPORT TO DEMANDING HIGH VALUE

CUSTOMERS

HELPED REDUCED THE WEEKLY TICKET COUNT BY 70%

OVER

HELPED DISCOVER BUGS IN CTS PRODUCTS

MUSIC INSTRUCTOR AT WIMBERLEY HIGH SCHOOL, 2009-2012

TAUGHT PROPER TECHNIQUE TO STUDENTS

EDUCATION:

TEXAS LUTHERAN UNIVERSITY, SEGUIN, TX

BACHELOR OF SCIENCE IN INFORMATION SYSTEMS, GPA OF 3.417 IN MAJOR;

GRADUATION: DECEMBER 2012

MINOR IN BUSINESS ADMINISTRATION

■ SENIOR THESIS: E-COMMERCE: TOOLS, STRUCTURE, AND SECURITY

TECHNICAL SKILLS:

EXCELLENT KNOWLEDGE OF CISCO IOS

EXCELLENT KNOWLEDGE OF CISCO SWITCHES, ROUTERS, AND ASA FIREWALLS

FAMILIAR WITH WINDOWS SERVER 2012 AND ACTIVE DIRECTORY

PROFICIENT IN MICROSOFT OFFICE PRODUCTS: ONENOTE, WORD, POWERPOINT, EXCEL,

ACCESS

WORKED WITH VIRTUAL MACHINES

FAMILIAR WITH WIRESHARK

FAMILIAR OF F5 LOAD BALANCING CONCEPTS

KNOWLEDGE OF VPN CONCEPTS

FAMILIAR WITH DDOS MITIGATION TECHNIQUES

WORKED WITH CITRIX AND REMEDY

FAMILIAR LANGUAGES: JAVA, C, UNIX, PHP, CSS, HTML, SQL

WIDE RANGE OF PC HARDWARE KNOWLEDGE

CONFIGURING NETWORK AND WIRELESS SETUPS

FAMILIAR WITH VARIOUS ANTIVIRUS/MALWARE SOLUTIONS AND REMOVAL OF VIRUS/MALWARE

INSTALLATION AND KNOWLEDGE OF WINDOWS, MAC, AND LINUX OPERATING SYSTEMS

MAINTAINING, TROUBLESHOOTING, AND REPAIR OF NETWORK AND DESKTOP PERIPHERALS

BUILT AND MAINTAINED MULTIPLE DESKTOPS AND LAPTOPS

MAJOR PRESENTATIONS:

“E-COMMERCE: TOOLS, STRUCTURE, AND SECURITY”, TEXAS LUTHERAN UNIVERSITY

STUDENT ACADEMIC SYMPOSIUM 2012, SPRING 2012

“COMMTECH SOLUTIONS, LLC: PRESENTATION OF RESULTS FROM EMAIL AND INTRANET

SYSTEMS AT TLU”, FALL 2012

ADDITIONAL EXPERIENCE:

FOUNDING MEMBER AND SUPPORTING ROLE IN COMMTECH SOLUTIONS, LLC, THIS WAS A

STUDENT CREATED AND RUN COMPANY THAT EVALUATED THE UNIVERSITY’S INTRANET SYSTEMS

COMPUTER REPAIR AND NETWORK MAINTENANCE

VOLUNTEER VISUAL AND LIGHT BOARD OPERATOR AT CHURCH

AWARDS:

DEAN’S LIST (FALL 2010)

SCHOLASTIC ADVANCEMENT AWARD (2008-2012)

PRESIDENTIAL SCHOLARSHIP (2008-2012)

BAND PERFORMANCE AWARD (2008-2012)

EXTRA-CURRICULAR ACTIVITIES:

VOLUNTEER, EMPTY BOWLS, NOVEMBER 2012

MEMBER, ASSOCIATION FOR COMPUTING MACHINERY ACM, NOVEMBER 2011 – 2012

MEMBER, COMPUTER CLUB, TEXAS LUTHERAN UNIVERSITY, NOVEMBER 2011 – 2012

MEMBER, BULLDOG BAND ASSOCIATION, 2008 - 2012

PRINCIPAL TUBA PLAYER AND MEMBER, BULLDOG BAND, 2008 – 2012

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