Balivia Sherman

**** ********** ***** *********, ** 30021 (404) 839 – 2254 acgkgy@r.postjobfree.com

Customer Service Expert Management Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support (print and deposit

checks; wires; journals)

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows

Vista/XP

Professional Experience

07/08 – Present

Oppenheimer & Co. Inc., Atlanta, Georgia

Cashier

• Open/Assign accounts for new clients.

• Data Entry; Create Welcome Packets and folders.

• Set up appointments by preparing and maintain the list of availability of staff continuously to receive

incoming calls and update that as well timely.

• Answer high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed

standards.

• Prepare and maintain the records by entering information on received calls, where necessary.

• Enter check deposits on Excel and Check Scanning System (BNY)

• Journal and wire – cash as well as securities – from and to clients

Pain to Wellness, Atlanta, Georgia 07/06 – 11/06

Massage Therapists

• Massage clients to relieve discomfort and to ease muscle tension

• Confer with clients and learn their medical history and what problems they may have with stress or pain to

determine what type of massage would be the most beneficial.

• Gauge the condition of the client’s soft tissues, the joint function and quality, range of motion, and muscle

strength.

• Educate clients on how to improve their posture and teach them strengthening, stretching, and rehabilitative

exercises as well as relaxation techniques.

Maxway, Atlanta, Georgia 07/06 – 05/08

Assistant Manager

• Open/Close Store

• Managed up to 6 employees each shift.

• Handled all monies, including the safe/deposits.

• Daily paperwork, data entry & filing.

• Assisting customers with complaints or merchandise & refunds.

• Organized stock etc.

Kimberly Credit Counseling, West Palm Beach, Florida 12/05 – 04/06

Debt Management Agent

• Consolidate client’s debt.

• Monthly managing accounts

• Guide people and help them determine the type of loan that will best serve their purpose.

Balivia Sherman

• Explain their restrictions and requirements.

• Provide guidance on developing plans for debt management and credit counseling.

Education

Atlanta, Georgia

Georgia Medical

Massage Therapist

Keiser College Lake Worth, Florida

Business Administration

Orangeburg Technical College Orangeburg, S.C.

Office Systems Technology

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