JoAnn Esser
Pittston Township, PA 18640
Home: 570-***-****
Cell: 570-***-****
acgkgi@r.postjobfree.com
O bjective
To obtain a rewarding position with your organization that will allow my education, experience, personality
and strong work ethic to assertively pursue your organizational objectives and achieve my career goals.
Education
Associate of Applied Science in Data Processing August 1982 – May
1984
Luzerne County Community College, Nanticoke PA
Bachelor of Science in Accounting August 1978 – May
1982
Wilkes University, Wilkes Barre PA
Supply Chain and Logistics Management August 2010
August 2011
Penn State University, Scranton, PA
Employment
Maximus Federal Services, Pittston, PA
Clerk III April 2014
Present
Analyze appeals to determine if nature of appeal is APTC, CSR, QHP or Medicaid.
•
Determine what steps were taken to date, including what letters were sent to Appellant to determine
•
what script to follow during call and appropriate forms to complete.
Compose case narratives of calls, capturing all relevant information and conversation between
•
Appellant and Market Place and record correct outcome of call.
Move files to appropriate work basket in EACMS and complete Call Log.
•
Prepare hearing packets by using Kaiser Calculator to determine amount of tax credits and cost
•
share reductions and assuring all necessary information was included, documented and in the correct
order for Hearing Team.
June
Various Temporary Positions
2011 March 2014
Manpower
Clerk III at Maximus Federal Services, Pittston, PA
Performed initial data intake in order to initiate appeals process for Medicaid, QHP, tax credits and
•
cost share reductions.
Facilitate calls between Appellant and Health Insurance Marketplace so Appellant could resubmit
•
application.
Perform quality assurance checks on Appeals folders, Excel spreadsheet and EACMS to assure
•
correct characterization of appeal.
Phone Appellants to gather information needed to process Medicaid and QHP appeals for tax credits,
•
cost share reductions and qualified health plans.
Express Pros
Inside Sales Coordinator at Itoh Denki, Wilkes Barre, PA
Verify customer orders by checking previous invoices for purchase dates and item numbers.
•
Provide quotes to customers for motorized rollers and accessories
•
Inventory Coordinator at Pride Mobility, Duryea, PA
Assisted in set up of inventory for new product line.
•
Performed physical cycle counts on component data and designed spreadsheets to compile data.
•
SHS Staffing
Administrative Assistant at Weir Minerals, Hazleton, PA
Manage switchboard and greet visitors. Compile bi weekly newsletter. Order supplies. Enter invoices.
•
Entered various employee data into WMS and various tasks as assigned.
Kelly Services
Production Coordinator at Gatorade, Mountain Top, PA
Assure all inventory needed for production was available when needed, including bottles, cardboard,
•
and flavors. Manage employee vacation and sick time. Compile production reports as needed.
Safety Manager, Traffic Coordinator, Office Manager May 1991 –
August 2009
EGS Electrical Group/Emerson Industrial Automation, Pittston PA
Supervised and executed all office functions including purchasing, customer service, international and
•
domestic shipping and order processing.
Scheduled truck load, LTL and container shipments, using many different types of software, including
•
standalone systems and internet based websites.
Managed work flow throughout warehouse to ensure orders were shipped in a timely manner.
•
Scheduled work among employees to ensure production goals were met and maintained
and reported daily and weekly performance metrics.
Supervised employees to ensure all work was completed within proper time limits and
production goals were met or exceeded.
Organized and conducted employee safety training in First Aid, CPR, AED and Blood
Borne Pathogens.
Responsible for international shipping, preparation of export documentation and bookings
with freight forwarders.
Performed weekly cycle counts and checked inventory on a daily basis to satisfy inquiries
concerning short or missing order items and participated in yearly inventories
Help to develop and control ISO 9001 9002 documentation and procedures.
Purchased all office and warehouse supplies and received same into inventory. Checked
receivers against PO’s and Invoices. Coded all and submitted for payment.
Coordinated Truck Load and LTL orders for shipment and insured compliance to
shipment specifications.
Checked back order log against scheduled production reports to plan future order
fulfillment goals.
Knowledge of Sage, WMS, BPCS, Log Pro, SAP operating systems. Above average skills in
Word, Excel and PowerPoint.
Provided domestic and international freight quotes for TL, LTL, UPS and container
shipments.
Election Official
April 2000 Present
Pittston Township, Luzerne County PA
Acted as District Judge of Elections
Oversaw operation of Computerized Voting Machines and Equipment
Collected and transported classified voting material
Professional Certifications
APICS Execution and Control of Resources
December 2012
APICS Detailed Planning and Scheduling Certification
September 2012
APICS Supply Chain Management Certification
July 2011 APICS Master Planning of Resources Certification
May 2011
Work Keys Professional
October 2009
UPS Supply Chain Solutions Importing and Exporting
April 2009
Oracle Human Resource Software
January 2008
Dale Carnegie Effective Speaking and Human Relations
April 1994
References available upon request