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Customer Service Administrative Assistant

Location:
Pittston, PA
Salary:
33,000
Posted:
October 31, 2014

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Resume:

JoAnn Esser

*** **** ******** ******

Pittston Township, PA 18640

Home: 570-***-****

Cell: 570-***-****

acgkgi@r.postjobfree.com

O bjective

To obtain a rewarding position with your organization that will allow my education, experience, personality

and strong work ethic to assertively pursue your organizational objectives and achieve my career goals.

Education

Associate of Applied Science in Data Processing August 1982 – May

1984

Luzerne County Community College, Nanticoke PA

Bachelor of Science in Accounting August 1978 – May

1982

Wilkes University, Wilkes Barre PA

Supply Chain and Logistics Management August 2010

August 2011

Penn State University, Scranton, PA

Employment

Maximus Federal Services, Pittston, PA

Clerk III April 2014

Present

Analyze appeals to determine if nature of appeal is APTC, CSR, QHP or Medicaid.

Determine what steps were taken to date, including what letters were sent to Appellant to determine

what script to follow during call and appropriate forms to complete.

Compose case narratives of calls, capturing all relevant information and conversation between

Appellant and Market Place and record correct outcome of call.

Move files to appropriate work basket in EACMS and complete Call Log.

Prepare hearing packets by using Kaiser Calculator to determine amount of tax credits and cost

share reductions and assuring all necessary information was included, documented and in the correct

order for Hearing Team.

June

Various Temporary Positions

2011 March 2014

Manpower

Clerk III at Maximus Federal Services, Pittston, PA

Performed initial data intake in order to initiate appeals process for Medicaid, QHP, tax credits and

cost share reductions.

Facilitate calls between Appellant and Health Insurance Marketplace so Appellant could resubmit

application.

Perform quality assurance checks on Appeals folders, Excel spreadsheet and EACMS to assure

correct characterization of appeal.

Phone Appellants to gather information needed to process Medicaid and QHP appeals for tax credits,

cost share reductions and qualified health plans.

Express Pros

Inside Sales Coordinator at Itoh Denki, Wilkes Barre, PA

Verify customer orders by checking previous invoices for purchase dates and item numbers.

Provide quotes to customers for motorized rollers and accessories

Inventory Coordinator at Pride Mobility, Duryea, PA

Assisted in set up of inventory for new product line.

Performed physical cycle counts on component data and designed spreadsheets to compile data.

SHS Staffing

Administrative Assistant at Weir Minerals, Hazleton, PA

Manage switchboard and greet visitors. Compile bi weekly newsletter. Order supplies. Enter invoices.

Entered various employee data into WMS and various tasks as assigned.

Kelly Services

Production Coordinator at Gatorade, Mountain Top, PA

Assure all inventory needed for production was available when needed, including bottles, cardboard,

and flavors. Manage employee vacation and sick time. Compile production reports as needed.

Safety Manager, Traffic Coordinator, Office Manager May 1991 –

August 2009

EGS Electrical Group/Emerson Industrial Automation, Pittston PA

Supervised and executed all office functions including purchasing, customer service, international and

domestic shipping and order processing.

Scheduled truck load, LTL and container shipments, using many different types of software, including

standalone systems and internet based websites.

Managed work flow throughout warehouse to ensure orders were shipped in a timely manner.

Scheduled work among employees to ensure production goals were met and maintained

and reported daily and weekly performance metrics.

Supervised employees to ensure all work was completed within proper time limits and

production goals were met or exceeded.

Organized and conducted employee safety training in First Aid, CPR, AED and Blood

Borne Pathogens.

Responsible for international shipping, preparation of export documentation and bookings

with freight forwarders.

Performed weekly cycle counts and checked inventory on a daily basis to satisfy inquiries

concerning short or missing order items and participated in yearly inventories

Help to develop and control ISO 9001 9002 documentation and procedures.

Purchased all office and warehouse supplies and received same into inventory. Checked

receivers against PO’s and Invoices. Coded all and submitted for payment.

Coordinated Truck Load and LTL orders for shipment and insured compliance to

shipment specifications.

Checked back order log against scheduled production reports to plan future order

fulfillment goals.

Knowledge of Sage, WMS, BPCS, Log Pro, SAP operating systems. Above average skills in

Word, Excel and PowerPoint.

Provided domestic and international freight quotes for TL, LTL, UPS and container

shipments.

Election Official

April 2000 Present

Pittston Township, Luzerne County PA

Acted as District Judge of Elections

Oversaw operation of Computerized Voting Machines and Equipment

Collected and transported classified voting material

Professional Certifications

APICS Execution and Control of Resources

December 2012

APICS Detailed Planning and Scheduling Certification

September 2012

APICS Supply Chain Management Certification

July 2011 APICS Master Planning of Resources Certification

May 2011

Work Keys Professional

October 2009

UPS Supply Chain Solutions Importing and Exporting

April 2009

Oracle Human Resource Software

January 2008

Dale Carnegie Effective Speaking and Human Relations

April 1994

References available upon request



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