Shimelis Dadi

QA Tester - Southland Industries

Burtonsville, MD

acgkfn@r.postjobfree.com - 301-***-****

With a total of 10+ years in the Information Technology Industry; 7 years in software and hardware as Helpdesk/

Desktop support specialist and Field Support Engineer and 3+ years as a Quality assurance tester in Software

development, I have a proven strong experience in hardware and software.

With a combination of effective oral, written, interpersonal, organizational and professional skills I have an

excellent analytical and problem solving abilities with a strong understanding of data validation, system

analysis, design, development, software quality assurance, software testing concepts, test methodologies and

SDLC.

Experienced in Manual and Automation testing with web based/workflow and Client-Server applications and

back-end testing.

WORK EXPERIENCE

QA Tester

Southland Industries - Dulles, VA - July 2011 to Present

As a QA tester I worked on a web-based application development where I had the primary responsibilities

to: develop, implement, and document testing activities, including test planning, test documentation, test

execution, defect tracking and reporting, including follow-up and issue resolution.

Review Requirement documents and give feedback to the business analyst.

Participated in writing test plan and attended walk through meetings,

Write and review test cases from requirement documents and use cases.

Execute test cases using Quality Center and TestRail and log bugs using Jira and Clear Quest and retest

when bugs are fixed and then close them.

Verified front end reports and compared results across several different data formats using SQL developer for

accessing DB by executing simple SQL queries

Performed Smoke testing, Functional testing, Black Box Testing, Integration Testing, Regression Testing,

System Testing, UAT (User Acceptance Testing) Testing and Backend Testing.

Maintain test metrics for each application, component.

Help Desk Support

Southland Industries - Dulles, VA - July 2008 to June 2011

As the Help Desk Support, I respond to user calls with the following daily responsibilities:

Maintain and administer applications, operating systems, and hardware related to Microsoft Windows

Workstation/Servers based operating systems.

Provide frontline support for employees at local and Field facilities in the form of Help Desk Tier 1 Central

Call Center support.

Utilize Incident management (Remedy) to solve problems and make a follow up.

Provide monitoring capabilities of user level centrally managed hardware, OS, and applications

Manage and administer all aspects of user account management such as password, group, and privilege

management for user access across entire network.

Develop and implement documentation including policies, procedures, checklists, and guidance specific to

Windows related systems.

Help Desk Support I

Long and Foster Realtors - Chantilly, VA - January 2005 to May 2008

As Tier 1 Help Desk Support technician, I worked as the first point of contact for software and hardware issues

with the following responsibilities and duties:

Respond daily to user requests for IT support services

Image, configure, deploy and troubleshoot workstations, laptops and mobile devices.

Install, configure, and troubleshoot desktop and network printers.

Troubleshoot Active Directory (AD) user accounts.

Troubleshoot Microsoft Exchange email accounts.

Troubleshoot Windows Operating Systems, various suites of software including Microsoft and Adobe.

Troubleshoot file, print and database servers.

Escalate issues using Remedy software and making follow up on the timely resolution of reported issues.

Field Support Engineer

Science Application International Corporation - Frederick, MD - September 2000 to December 2004

Performed Site surveys of multi-dwelling properties to develop deployment requirements and bill of materials.

Performed deployment of wireless and wire based high-speed networks that encompass antennas, hubs,

computers, servers, routers, and associated wiring. Performed acceptance testing and developed deliverables

to establish job completion. Performed troubleshooting and problem resolution of systems as required during

deployment with the following responsibilities.

Troubleshoot Network Ports and Wireless connectivity issues

Troubleshoot Wireless Device, phone and switch issues

Add/Move Network Ports (Port activations)

Assist Cable Plant with installing new stations

Assist Network Engineering

Building out new switch racks.

Exploration Geologist

Ministry of Mines and Energy - January 1994 to April 1996

Participated in field surveys, mapping, sampling and exploration of gold mines projects. Mapped areas of

potential reserves for Table Salt, produced documents on the geological and economic aspects of the areas,

collected and analyzed samples, and evaluated economic values of deposits.

EDUCATION

Diploma in Network Engineering and Management

Computer Learning Center - Alexandria, VA

March 1999 to May 2000

Bachelor of Science in Geology

Addis Ababa University

September 1989 to October 1993

ADDITIONAL INFORMATION

Technical Skills

Perform desktop troubleshooting in Windows NT 4.0 Workstation, Server, Internet Information Server, SQL

server and Novell environments. Troubleshoot different hardware and software related network problems

including network connectivity and protocols in different network architectures.

Implement different server services including DHCP, WINS, DNS and RAS with the implementation of different

protocols such as TCP/IP.

Operating System Experience

MS-DOS, Windows 3.x, 95/98/2000, NT 4.0 Workstation & Server and Windows 2000 and Windows 7, Xp,

and 8.

Contact this candidate