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Manager Front Office

Location:
Ernakulam, KL, India
Posted:
October 31, 2014

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Resume:

Sarath Chandran

'Pragathi' P.Mob :- +91-963**-*****

KGRA 48/1, Kodunganur, E-mail :-

acgkfg@r.postjobfree.com

Trivandrum - 695 013 Skype :- sarathk108

Curriculum Vitae

. Objective

To acquire a creative growth oriented career in an aggressive and

professionally managed group, where I also intend to develop and share my

skills and experience towards the organization.

SUMMARY OF QUALIFICATIONS

. Huge experience in managing and performing hotel operations.

. Well versed in Hotel software's like HOTSOFT, HOTELIER, IDS and

INFINIT.

. Maintain the good relation with customers with the help of good

communication skills and hospitality.

. Able to engage, spark ambition, motivate and counsel employees in the

department.

. Diplomacy and communication skills to handle any complaints and

emergencies in a level-headed manner.

. The ability to multitask and time management.

> Career Profile:

* M/S The Avenue Regent

Working with professionally managed four star categorized Hotel in

Kochi, in the field of hospitality industry as Asst: Front Office

Manager.

Period : Since August 2013

Designation : Asst: Front Office Manager

Reporting : Front Office Manager

Job Description : My responsibility includes.

> Overall in charge of the reception in absence of front office manager.

> Monitor guest satisfaction processes, and respond to guest concerns,

and inquiries.

> Working with Front Office Manager for improving room sales.

> Created a work environment that promoted teamwork, recognition, mutual

respect and employee satisfaction.

> Ensuring proper communication from one shift to another.

> Assist in hiring, training, and on-going supervision of the Front

Desk and Reservation staff.

> Operate the department within budgeted guidelines in the absence of

the Front Office Manager.

* M/S Blue Ginger Spa Resort

Working with professionally managed three star categorized Resort in

Wayanad, in the field of hospitality industry as Front Office Manager.

Period : Since February 2012 till August

2013

Designation : Front Office Manager

Reporting : Assistant General Manager

Job Description : My responsibility includes.

> Overall in charge of the reception.

> Monitor guest satisfaction processes, and respond to guest concerns,

and inquiries.

> Make good relation between Travel agents and Corporate for smooth

running

> Monitor and control credit list.

> Created a work environment that promoted teamwork, recognition, mutual

respect and employee satisfaction.

> Ensuring proper communication from one shift to another.

> Attending the daily meetings conducted between HOD's & General

Manager.

> Assist in hiring, training, and on-going supervision of the Front

Desk staff.

> Operate the department within budgeted guidelines Management.

* M/S Orchid Residency

Worked with professionally managed three star categorized hotel in

Kottayam, in the field of hospitality industry as Front Office Manager

Period : Since April 2011 till February 2012

Designation : Front Office Manager

Reporting : General Manager

* M/S Grand Hotel

Worked with professionally managed three star categorized hotel in

Cochin, in the field of hospitality industry as Front Office Executive

Period : Since December 2010 till April 2011

Designation : Front Office Executive

Reporting : Front Office Manager

.

* M/S Grand Hotel

Worked with professionally managed three star categorized hotel in

Cochin, in the field of hospitality industry as Front Office Assistant

Period : Since September 2007 till November

2010

Designation : Front Office Assistant

Reporting : Front Office Supervisor

* M/S Talasila Continental

Worked with professionally managed three star categorized hotel in

Vishakapattanam, in the field of hospitality industry as Front Office

Assistant

Period : Since February 2007 to August 2007

Designation : Front Office Assistant

Reporting : Front Office Supervisor

* M/S Narmada Jackson

Worked with professionally managed five star Heritage hotel in Jabalpur, in

the field of hospitality industry as Front Office Assistant.

Period : September 2006 February 2007

Designation : Front Office Assistant

. Academic Qualification

( Doing BSC Hotel Management & Tourism under ANNAMALAI UNIVERSITY

( Diploma in Hotel Management from Indian Institute of Management studies

Cochin.

( Board of public examination, Kerala.

( Plus two under board of higher secondary examination

. Computer Skills

( Ms Excel, Word, Power point, Internet Basics and outlook Express

( Familiar with Hotel Management Software's.

. Passport Details:

(Passport Number : G 3876989

(Place of Issue : Malappuram

(Date of Issue : 03/07/2007

(Date of Expiry : 02/07/2017

. Personal Details

Father's Name : Chandran K

Gender : Male

Date of Birth : 21st February 1987

Age : 26

Nationality : Indian

Religion : Hindu

Marital status : Single

Languages Known : English, Hindi, Malayalam and Tamil

Please check out my knowledge and experience with these professionals.

A

I hereby declare that the information furnished above is true to the best

of my knowledge and belief.

Place: Cochi

Date: 31/11/2014 Sarath Chandran K

Mr.Biju Joseph

Manager-Sales & Marketing

Grand Hotel

Cochin

Mob:-+91-989**-*****

Mr. Umesh O K

Assistant General Manager

Blue Ginger Spa Resort

Wayanad

Mob: - +91-928**-*****



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