Jorge Dovales

*** ***** **

Kissimmee, FL *****

acgkeg@r.postjobfree.com 407-***-****

Over 20 years? experience directly working with customers through sales and customer service.

Exhibits proven expertise in communication, whether clients or fellow employees, and understands the

value of encouragement. Successfully incorporates the learned value of teamwork and takes action on

coordinating multiple projects, whether analytical or creative .

EXPERIENCE

Ellwood Thompson?s Local Market Richmond Va.

August, ?08 ? July, '13

Bulk Foods Department Manager/Buyer, maintaining contact with numerous local vendors to provide

customers a wide variety of dry goods, including grains, coffee, tea, herbs and spices. Delegating tasks and

overseeing a crew of up five people while upholding daily facets of the department including but not limited

to cleaning, ordering, stocking, organizing and coffee preparation.

Ari?s Drywall Spraying Inc. Longwood, Fl.

January, ?03 ? July, ?08

Texture Technician, directly assisted company owner in every aspect of drywall texture, IE; knockdown,

popcorn, orange peel, set up, break down, masking off and clean up.

Ticketmaster LLC. Orlando, Fl.

October, ?99 - November, ?02

Customer Service Representative, answering over one hundred calls per shift with professionalism and

kindness while providing exceptional consumer relations through careful observance of company standards

and policies. Duties included assisting with internet support, providing special accommodations for

physically disabled persons, correcting duplicate orders and unauthorized purchases. In addition to name and

address verification, fraud protection, and authorizing codes from merchant services.

EDUCATION AND PROFESSIONAL TRAINING

Union Hill High School. September, ?85 - graduated June, ?89

Cape Canaveral professionalism course, completed May, ?96

COMPUTER

Microsoft Windows, Photoshop, Adobe, Excel

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