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customer service, training, market research, analysis, tracking, sales

Location:
India
Posted:
October 31, 2014

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Resume:

Kanukurti Sailesh

+919*********

acgkc3@r.postjobfree.com

Executive Profile:

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After completing MBA from Symbiosis Bangalore in 2011, I was recruited as

Management Trainee through campus placement in Artha Property (Bennett

Coleman Company Group) and subsequently was promoted to Deputy Manager. My

responsibilities primarily included Marketing and Operations. After 3 years

of working for Artha, I moved to Dubai and did certification in RERA (Real

estate Regulatory Agency) from Dubai Real Estate Institute which is

mandatory requirement for real estate in Dubai. I joined Sherwoods (SIP

Properties) in Dubai as Property Consultant. In the meantime I also did

Digital Marketing course in Bangalore. I am a good team player and have

excellent communication skills.

Highlights:

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. Marketing and Operations

. Customer Relationship Management

. Tracking, MIS and analysis

. Market Research

. Training

. Social Media marketing

. Inventory and project management tracking

Professional Experience

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Artha Property (Bennett Coleman Company Limited)

(Apr 2011 - Apr 2014)

Deputy Manager Operations

Artha (BCCL) is a leading real estate developer in South India with over

300 acres of land and 3,500 crore of projects for development.

Customer Relationship Management:

1. Used Talisma software to answer queries of the customer queries and

new enquires

2. Raised tickets with the concerned teams for getting the required

information

3. Closed tickets as fast as possible.

4. Would direct concerned team to answer customer queries if applicable

5. Headed the refunds team and ensured all processing was done quickly

and efficient after the required approvals from management.

6. Recorded customer interactions in the system for future reference.

7. Maintaing Facebook page for the NGO activites of the company

Inventory Management

1. Kept track of the inventory for sale across projects.

2. Published weekly inventory for sale

3. Added or deleted inventory based on the product approvals

4. Sent MIS on the inventory stock

Project Management:

1. Taking updates on the construction progress of the different projects

2. Mapping the updates with the timelines set by the different teams and

highlighting the targets met and slips

2. Keeping track of the weekly targets for the collection of the projects

and highlighting target met and slips

3. Kept track of the bookings collected, refunds, allotment letter

allocation for a project in Bangalore and in Chennai

4. Recording approved customizations for the individual bookings in the

system

MIS Analysis:

1. Sent and did analysis of MIS reports on sales, agreements,

registrations, cancellations.

2. Kept track of all approved product offerings

3. Computed the revenues and turnover generated

Transaction entries:

1. Entered all the booking details in the system

2. Changed the pricing and the revenue of individual units post approval

3. Changed status of the bookings in the system post verification of all

completed documentation

4. Analysis of the downloaded reports

5. Testing new features on the system

6. Verifying the payouts for the referral and partners

Market Research

1. Research on competitor offerings, pricing, promotions

2. Keeping track of new developments

3. Viewing competitor websites and making enquires of their developments

4. Researching on the real estate market trends

5. Making presentations on other developments

6. Researching on foreign projects

7. Writing blogs on the various real estate developments

8. Sending daily tracker on real estate happenings.

9. Research on developments around company projects

10. Research on areas feasible for acquiring new projects

Training and Development:

1. Prepared standard operating procedure manuals for teams and auditors

2. Conducted inductions for new recruits.

Internship

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Sherwoods (SIP Properties)

Real Estate Consultant

Jun 2014 - Aug 2014

Sherwoods is a leading brokerage firm in Dubai offering real estate

solutions. My tasks in Sherwoods included

1. Listing new inventory in the CRM

2. Driving around and searching for new listings

3. Meeting the owners and discussing on the property terms and pricing

4. Making calls to the database to list new properties

5. Conducting viewings for interested clients

6. Creating marketing campaigns for the properties listed

7. Uploading the content on online portals

8. Leasing of property and preparation of contract

PerceptKnorign (PK Online)

(Apr 2010 - May 2010)

As part of the MBA degree requirement, I did 2 months internship in 2010.

Tasks included:

1. Promoting content on the BSNL 3G network

2. Making calls and getting the feedback on the services provided

3. Suggesting suitable content changes and tracking the response.

4. Making presentations to the management.

5. Uploading different content to the portals

Education

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1. MBA, Marketing - Symbiosis Institute of Business Management,

Bangalore (2.4/4)

2. BBA, Marketing - Manipal University, Dubai (3.54/4)

3. Grade 12, CBSE, Indian High School Dubai, 70 %

Languages

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English, Hindi, Telugu

Extra Curricular Activities

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1. Best Public Speaker - Dunes Toastmasters and Orators Forum, Dubai

2. Attended personality development courses

3. Attended management seminars

4. Member of Student Welfare Committee at SIBM Bangalore

5. Senior House Captain at Indian High School Dubai

6. Listening to music, watching movies, swimming, gym



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