Carla Bryan

*** **** ******* ****. ******, GA ***40

Cell: 706-***-****

Email: acgkbi@r.postjobfree.com

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OBJECTIVE: Procure a position where I can utilize my experience, education, and leadership

skills in the provision of customer service, administrative support, and successful achievement of

the organization’s operational goals.

QUALIFICATIONS:

• Work well with minimal supervision

• Bilingual English/Spanish with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent customer service skills

• Skilled at learning new concepts quickly

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EXPERIENCE:

10/13- Present HMI Property Solutions

Assistant Manager/Leasing Consultant Dalton,

GA

• Responsible for the provision of customer service to current residents and prospects

• Assist property manager with daily leasing operations, including but not limited to

overseeing personnel, marketing, processing new leases, and resident retention

• Conduct general administrative duties including, data entry, file maintenance, and process

apartment rental applications

• Process rental payments, bank deposits, occupancy, leasing, property status, and financial

reports

07/13 – 10/13

Quality Staffing Inc.

Dalton, GA

Temporary Assignment as a Leasing Consultant for Property Management

• Responsible for the provision of customer service to community residents and visitors

• Data entry and provision of leasing information over the phone, and on the web

• Assist Property Manager with day to day operational activities

• Process leasing applications, leasing agreements, renewals, and process daily property

management reports, work orders, and rental payments

09/12 –06/13

Georgia H.O.P.E

Dalton, GA

CSI- Community Support Individual

• Provide support and education to clients receiving mental health and substance abuse

services

• Provide translation services during intake and counseling services

• Case management skills with strong attention to detail and time sensitive electronic

transmission of documents

• Review all assessment notes pertaining to the individual’s history, diagnosis, and

treatment plan

• Schedule and coordinate appointments with other clinical resources

• Monitor clients’ Individualized Treatment Plan deployment and ongoing participation

• Assess client specific needs and link to community resources and referrals as needed

03/10-9/12

United

Way of Northwest Georgia Dalton, GA

Information and Referral Specialist

• Responsible for the 2-1-1 front desk reception area and provision of superior customer

service, problem solving, and conflict resolution

• Responsible for the provision of high quality comprehensive services to approximately

35,777 individuals and organizations yearly who request 2-1-1 Community Information

and Referral services by phone, in person, or on the web

• Perform client assessment and intake. Provide Information and Referral Services in

English and Spanish to individuals and agencies that need help with food, financial

assistance, medical care, substance abuse treatment, counseling, crisis intervention, youth

programs, child care information, and donation of goods and services

• Enter complete and accurate data into a computerized database, file maintenance, update

Community Resource Guides, and other assigned administrative support duties

• Actively participate in health fairs, community outreach events, and campaign related

events throughout the year and as needed

• Promote volunteerism, and train volunteers in the provision of 2-1-1 services

02/10-03/10 United States Census Bureau

Dalton, GA

Field Operations Clerk-Quality Control

• Responsible for quality control of enumeration materials, process check-in and check-out

binders as well to ensure all collected data is accurately filed and documented

• Prepared enumeration materials by checking address registers for duplicate or missing

addresses, organized crew leader assignments, control records, data entry, and checked all

related training materials

• Prepare work assignments for supervisors and field staff

• Track and ship census forms for processing at the U.S. Census Bureau's National

Processing Center

• Data entry and update information in the operations control system

• Provide customer service, schedule interviews and examinations for applicants seeking

employment at several US Census locations

• Collect, review, and process local office employee related documentation for payroll

05/06-08/07 NW GA Public Health District

Cartersville, GA

Healthcare Associate

• Provide health related W. I. C. information and referral services

• Provide support and education on breastfeeding and healthcare issues

• Responsible for individualized prenatal and postnatal client intake and assessment

• Case management and provision of individualized referrals to community related services

• Perform clerical duties including typing, data entry, filing, and mail processing

EDUCATION:

2013

MBA, South University

(Online) Savannah, GA

(Accounting courses)

2011

BS Criminal Justice, Dalton State College

Dalton, GA

2009

AA Psychology, Dalton State

College Dalton, GA

2012

Court Appointed Special Advocate (CASA)

Dalton, GA

2010-2012 Volunteer in Community Events through United Way of Northwest Georgia

2012 CPR and First Aid Certification

2012 GA Work Ready Certificate

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