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Customer Service Management

Location:
United States
Posted:
October 30, 2014

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Resume:

K. Satu Murchison

**** ********** ******, ******, **, 75243 404-***-**** acgkas@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Mycom, Roswell, GA November 2012 – September 2014

Sr. Executive Assistant to the Office of the President & CEO.

• Responsible for coordination of all functions and activities in the Office of the President & CEO.

• Directly supported two executives: the President & CEO of North America and the President and CFO of parent company

• Indirectly supported two executives: the SVP of Sales & Account Management and the COO of North America

• Supervise, mentor, coach and effectively administer all administrative support functions of the corporate office through training,

development and management of all administrative support personnel.

• Direct/redirect administrative workflow, and allocation of duties.

• Associate/Staff onboarding and orientation.

• Provide clerical and executive administrative support to the President & CEO by maintaining both electronic and paper records,

tracking information, preparing reports, coordinating onsite/ offsite meetings, workflow coordination and organizational

administration.

• Act as subject matter expert for various projects and responsibilities of the corporate office and to executive management.

• Maintain Marketing and SharePoint repository.

• Cohesively work project teams and process management teams to ensure operational success.

• Project status updates & reporting

• Provide strategic planning, executive management budget administration support to the Office of the CEO

• Give precedence to work assignment, workflow coordination and project management.

• Champion and adapt to change management while engaging in execution of said change within budgetary and service standard

guidelines.

Invensys Controls, Carol Stream, IL October 2007 – March 2013

Sr. Executive Assistant to CEO

• Provide executive administrative support to the CEO by maintaining both electronic and paper records, tracking information,

preparing reports, coordinating onsite and offsite meetings, workflow coordination and organizational administration. Meeting

minutes and follow-up on action items.

• Indirectly supported the SVP of Sales & Marketing and the SVP of Operations

• Interact with executives and senior staff regarding confidential matter and subjects.

• Assist the Board of Directors in completing their work; as effectively and efficiently as possible according to policy, goals, and

strategic plans of the organization.

• Create and maintain SOP’s, project processes and documents

• Responsible for scheduling, record keeping, updating bylaws, coordination of orientation and continuing education, along with

additional support activities as requested by the CEO, executive staff and/or the board.

• Supervise, mentor, coach and effectively administer all administrative support functions of the corporate office through training,

development and management of all administrative support personnel, direct/redirect administrative workflow, and allocation of

duties.

• Manage secretarial staff including special projects assignments and workflow, staffing levels performance reviews, recruiting,

orientation, timesheets and attendance records.

• Train, develop and mentor regional office managers, department supervisors, general, legal, and executive administrative, office

services support staff.

E-Mage Factor, Chicago, IL March 2002 – October 2007

Executive Assistant to the President / CEO

• Provide executive administrative support to two executives: the CEO and the CAO

• Indirectly supported two executives: the CFO and the CIO

• Supervise, train, develop and mentor general, legal, and executive administrative and facility support staff.

• Develop, implement and monitor performance evaluations and improvement plans (emphasis on professional growth a propos to

personal goals).

• Engage in compensation structuring. Develop policies, write plans (SOP’s) and training, function as HR/Administrative

oversight of the all administrative personnel including hiring/firing and tracking time off, manage a staff of supervisors, coordinators, and

participate on committees regarding secretarial and administrative services.

• Create job description in accordance to the unique role of each administrative position as deemed appropriate

K. Satu Murchison (CONT’D)

EXECUTIVE ADMINISTRATIVE SUPPORT SUMMARY

• Calendar Management - Conduct daily calendar management, Management of CEO’s inbox. Independently review

CEO’s daily schedule and proactively prepare meeting materials, reminders, and follow-ups, as needed. Manage

calendar and schedule appointments. Perform complex and confidential functions including written correspondence.

• Travel Planning - Conduct complex (multi-city, multi-country) domestic and international trip planning. Complete and coordinate

travel logistics and itineraries for executives

• Meeting Logistics and Support (External client meetings and internal team meetings) - Attend staff/board/committee meetings, take

minutes, and keep an accurate record of the action items and business conducted. Complete end-to-end meeting reservations for

internal meetings (e.g., schedule meeting, send Outlook planner, reserve and set up meeting room and accompanying technology,

make copies)

• Budget and Expense Report Support - Complete expenses for executives; Assistance with Executive and team travel budgeting

process - Maintain and adhere to yearly budget for expenses and bills

BOARD OF DIRECTOR & PROJECT MANAGEMENT SUMMARY

• Board Coordination - Manage Board of Directors communication and activities, which include organizing programs,

events, meeting and conferences. Coordination detailed travel plans and itineraries, compiling travel related

documents. Composing and preparing confidential correspondence, reports, other complex documents.

• Contracts - Responsible for reviewing and modifying non-disclosure agreements, teaming agreements, partnership

agreements, master service agreements, real estate leases and commercial contracts. Contract development,

administration, tracking, analysis, as well as preparing and distributing reports.

• Reports Processing – Review, process & approve PO’s, expense reports and invoices. Analyze data and produce

reports, charts and presentations. Prepare board decks, financial/budgets reports and sales presentation as needed.

• Project Management - Render Project Management principles, methodologies, and tools as well as industry-leading

standards for project and process management. Utilize experience in strategic management, change management,

operational excellence to oversee Project Managers in the field. Assist in training by sharing working knowledge of

various IT packages and tools ie.: Microsoft Office, project management tools, reporting tools, database management

tools. Develop working relationships with colleagues in offices in the USA and overseas throughout organization and

across all subsidiaries and departments.

TECHNICAL AND ADMINISTRATIVE SKILLS

Concur, OrgPlus6, Netsuite, Quickbooks, Peachtree, Salesforce, SharePoint, Data Analysis, Write SOP’s, P&L, WordPerfect, Goldmine,

MS Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, Project, Visio, Access), Lotus Notes, Project Management, Testing&

Evaluation, LAN, Paradox, Data Entry, Customer Service, Call Center, Event Coordination, HRIS, SAP, PeopleSoft, Hire.com, Benefits

Administration, Travel Logistics, Scheduling, Presentation Skills, Self-Confidence, Meeting Management, Client Relationships,

Written, Process Improvement, Creative Writing Skills, Video Conferencing, Recruitment, Etiquette/Image Consulting, 10 key

Encoding,, Training, Development & Management

EDUCATION

2005 – 2006 University if Phoenix IL-Chicago General education and Business Management courses completed

2004 – 2005 DeVry University IL-Chicago Business Management and General Education courses completed

1986 – 1987 Triton College IL-River Grove Business/Employment Law courses completed

1992 – 1993 Insurance School of America IL-Chicago INS 21, ARM, Benefits

• PROFESSIONAL MEMBERSHIPS

IAAP – International Association of Administrative Professionals (Member-At-Large)

SHRM -Society of Human Resources Management (Diversity Committee)

NAAAHR - National Association African American in Human Resources – (External Affairs)



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