Jennifer Da Silva ***** S.W. **th Street,

Miami, Florida, 33193 305-***-**** acgkaf@r.postjobfree.com Experienced Administrative Assistant and Claims Adjuster with more than ten years working in professional offices creating, processing, and maintaining office documents, including invoices, in addition to managing supplies, coordinating travel arrangements, and nurturing relationships with clients.

Professional Experience

Josef Silny and Associates, Inc. February 2013 – Present

Administrative Assistant in Accounting/Processing Dept.

Process and open incoming applications, charge payments, and client refunds.

Send follow up correspondence to customers.

Data entry.

Process incoming mail, faxes, and email.

Big Eventz August 2010 - March 2012

Administrative Assistant

Maintaining office coordination between the department/person and the rest of the office.

Arranging meetings and other office events.

Creating and maintaining office documents such as, invoices, reports, and data sheets.

Overall maintenance of office, office goods and supplies (food, paper, pens, etc.),

Send, receive, sort and distribute incoming correspondence, including mail, faxes, email and other packages.

Creating and confirming travel and lodging arrangements along with business itineraries.

Effectively communicating and interacting with clients during their projects.

Assurant December 2008 – August 2010

Manufactured Inside Claims Adjuster

Process and assist customers countrywide with first party mobile home claims including dwelling and personal effects damage claims.

Created and managed all hard copy and computer files reflecting all documentation collected in regards to customer cases, both active and closed.

Created and organized materials needed for meetings and proceed with detailed follow-up procedures.

Interpret policy language and collaborate with independent adjusters, reviewing estimates for quality control.

Gainsco Auto Insurance February 2006 – December 2008

Automobile Claims Adjuster

Effectively process insurance claims for customers involved in auto accidents.

Assist third party individuals with injuries sustained in auto accident as a result of customer’s negligence.

Provide customers with excellent customer service skills over the telephone as well as in face to face communication.

Continuously took on new tasks and responsibilities beyond my daily active duties to ensure that every customer is satisfied.

Translate calls in Portuguese for co-workers and customers in order to process claims quickly and with detail.

Parenti, Falk, Waas, Hernandez & Cortina, P.A. September 2001 – February 2006

Receptionist/ Jr. Secretary

Performed general office duties such as answering multiple telephone lines, filing important court documents.

Train new company employees in established filing procedures and office protocol.

Coordinate attorneys’ schedule accordingly to meet demands of customer clientele.

Greeted all clientele and provided daily customer service.

SKILLS

• Proficient with Microsoft Office (Word, Excel, Outlook) and operating systems (Windows XP, 7 and 8).

• Experience using Claims Manager, IMAGERIGHT, and AS 400.

• ICE

• Lotus Notes 8.1

• VA3I

• Fluent in English, Portuguese and Intermediate in Spanish, and American Sign Language.

EDUCATION

Licensed Florida Adjuster-620

Gold Coast Real Estate School

MDCC

Contact this candidate