Donald Mark Freeman

*** ******** ***** 770-***-**** (H)

Cartersville, GA 30120 770-***-****(C)

acgka4@r.postjobfree.com

Goal Utilize experience, education and skills to strengthen the team and improve

profitability, efficiency and customer satisfaction to become the provider of choice.

Education

1996 – 2000 Kennesaw State University, Kennesaw, GA

B. S. Information Systems. Graduated Dean’s List

Experience

2012 - Present Shaw Industries, Inc.

Technical Specialist

Handle LEED documentation and calculations for Company Representatives and clients

by phone, email and fax.

Provide product specifications both standard and custom for clients for specific projects.

Provide installation, maintenance and warranty for clients for standard and custom for

specific projects.

Provide product information for correct choice of product to meet the needs of clients.

Handle Marketing promotional items as well as brochures, tear sheets, etc. for Company

Representatives and clients.

Work with other areas of company to create relationships to further enhance capabilities

of our department to assist where needed and be first line contact for clients.

Create documents and/or reports for internal and external clients.

2011 - 2012 Shaw Industries, Inc.

Customer Specialist

Took calls for customer orders via phone, email and fax.

Expedited orders and requests for clients utilizing various software systems.

Responsible for 10 Representatives and their specific clients along with other general

client calls, emails and faxes.

Followed orders from start to finish, including setup and manufacturing issues.

Assisted with computer issues including setup and installation of new software along

with repair and troubleshooting for older software systems.

2010 Cartersville/Bartow Chamber of Commerce

Receptionist

• Handled phones and various duties for Chamber President and Associates as well

as for Economic Development group for events being held. Scheduled meetings

and room assignments in Outlook. Handled accounting and setup for sponsored

events for members and chamber president.

2006 – 2010 Shaw Industries, Plant 72

Metrics and Reporting Specialist

o Improved Sarbanes-Oxley compliance along with providing scorecards for the

various teams in the IT department using database reports. These were created on

an as needed and a scheduled basis. Attention to detail was required to match

customer expectations thoroughly. The customers were both internal and external

and I communicated with them through email and by phone or in person. This

process improved efficiency and profitability using Crystal Reporting along with

Excel and other reporting tools. Able to better utilize resources and lower lead

times for services provided.

o Centralized our knowledge base to reduce costs and loss of data throughout the IT

area. Call Center utilizes this knowledge base to troubleshoot and resolve issues.

Increased first-call resolutions using knowledge base and change control system

for tracking progress.

o Used data trending to provide information for redundancy and cost reduction.

o Furthered company strategies and fostered understanding between teams by

acting as liaison and building relationships with each to help resolve problems.

o Headed project to reduce backlog of lease refresh for pc replacement using Six

Sigma training as a Green Belt. I identified the problem, clarified relevance and

accuracy of the information received through research to decide which course of

action to recommend for eliminating the issue by evaluating several ideas..

Reduced costs considerably and improved timeline for process. Worked with

project team to express the necessary information to make the project successful.

There were varied teams involved and I had to gear the oral and written

presentations for each member to understand and respond appropriately.

Technical and sensitive company information was involved and had to be worded

to maintain confidentiality.

o Tested operability of distributed changes using Quality Center and Quick Test

Professional tools.

2000 – 2006 Shaw Industries, Plant 72

Operations Technical Analyst / IS Specialist Engineer

o Provided continuous service to our internal customers during the change in

platform for the mainframe system by converting programs and stored procedures

to new format and assigning new program numbers.

o Kept changes for mainframe and distributed systems within procedural

parameters for each type to improve efficiency of both systems and their

applications. Kept these changes within proper workflow by implementing new

tools for applications. This reduced impact on business caused by downtime by

giving proper back out procedures for erroneous changes, resulting in a higher

percentage of uptime for all systems and reducing operating costs.

o Mapped business and distributed change processes with VISIO to ensure

standards were met and maintained at all times. This made each process visible as

well as making process changes easier to implement.

o Implemented and administered the PeopleSoft change control tool STAT. This

included maintaining user connectivity with SQL Server for security as well as

approving and installing program changes for the PeopleSoft Financial team.

There was a reduction in wait time and cost for the financial team associated with

this implementation as well as accountability for compliance.

o Implemented and administered Business Continuity repository REVO to assist in

Disaster Recovery planning for the company. Trained users to populate and

maintain their data and processes in the new system. This allowed for faster

restoration of operations in case of emergency or disaster.

o Worked with internal auditors and Compliancy department to maintain our

Sarbanes-Oxley compliance level. Included random checks of changes put in

place for mainframe and client/server changes.

1998 – 2000 Shaw Industries, Plant 13

Quality Engineering Clerk

o Processed daily, weekly, monthly, quarterly and yearly quality reports for the

Quality Engineer to provide information about off quality. This provided the

information to process claims quicker and more efficiently.

o Developed and maintained facility website for SQS system that is based on the

ISO9001 standards system. Controlled the documents each process and

implemented a training course for new team members. This program sped up the

new team members ability to perform their job duties correctly which increased

profits, and moving the company into more global position for conducting

business as well as reduced training time for new team members.

o Assisted in Quality Test Lab with various standards testing to provide quality

products for our customers.

1996 – 1998 Shaw Industries, Plant 12

Expediter

o Acting liaison between Manufacturing and Management to coordinate completion

and timely shipment of contract orders to distribution for customer, thereby

increasing customer satisfaction and lowering costs.

o Lead 10 top quality-producing employees in the finishing department.

o Scheduled finishing orders to efficiently reduce costs.

o Kept the necessary supplies replenished that kept the process moving forward that

in turn lowered downtime and ultimately reduced costs.

o Reduced yarn storage costs by utilizing existing capabilities and selling unusable

small amounts no longer needed.

o Helped implement the facility website for SQS system that was based on the

ISO9001 standards in effect. This improved our company’s position globally for

doing business as well as providing a green solution to document storage.

1994 – 1996 Shaw Industries, Plant 12

Creeler, Mender, Machine Operator

o Worked in plant learning all aspects of the manufacturing process from start to

finish.

Programming Languages I have worked with:

• COBOL

• JCL

• C++

• RPG

• Basic

• Visual Basic

• URL

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