**** ******* **. ***** (***)

#** ***-****

Riverside C A 92504 E-mail:

julissagonzales72@y

ahoo.com

Julissa Marie Gonzales

Objective To obtain a challenging position in a medical front

office wherein my experience, abilities and

willingness to do a great job can be fully

utilized.

Summary of 8 years experience working in a medical setting

qualifications Strong organizational skills

Excellent verbal and written communication skills

Familiar with bi-lingual English/Spanish medical

terminology

Self motivated team player

Accustomed to working in a fast paced medical

front office environment

Always willing to go above and beyond for the

benefit of the team

Professional March- Present Professional

experience Advantage Santa Ana, California

Imaging / File Clerk

Sorting incoming loan documents by loan number

Filing back the documents in a large file room

warehouse environment

Copy requests

Pulling requested files from shelves for shipment

back to clients

Scanning documents

July 2011 -Sept 2012 Bright Now Dental Fontana,

California

Patient Care Market Coordinator

Part of a focused office staff for a leading

provider in Dental Care

Researching, scheduling and follow up with patients

regarding their Dental needs focusing on patient

satisfaction and overall customer service

Responsible for maintaining patient medical records

in a large organized filing system

Assisted with all facets of Dental front office

work

Sept 2008 June-2011 Western

Dental Services, Inc Orange, California

Call Center Bi-lingual Customer Service

Representative

Responsible in providing quality service to all

inbound and outbound calls

Centralizing patient eligibility and facilitate

conversation with patient into scheduling

appointments

Have the ability to multitask and problem solve

Handled high volume call center, inbound/outbound

calls

Responsible in verifying insurance

Responsible for collecting payments over the phone

handling 70-90+ inbound/outbound calls on a daily

basis

Responsible for entering information and maintained

files into specialized database call logs and other

information.

able to communicate effectively

able to resolve the issues

Outgoing and energetic attitude

Ability to Think Quickly

Oct 2004 - Aug 2008 Riverside Medical

Clinic Riverside, California

Patient Services Representative

Part of a focused front office staff for a busy

family practice

Researching, scheduling/following up with patients

regarding their clinical needs with an emphasis on

complete satisfaction and overall customer service

Responsible for the filing and ordering of medical

records for patients

Responsible for preparing patient charts for 5

doctors

Assisted with all facets of medical front office

work

2002-2004 Riverside Unified School

District Riverside, California

Cashier/ Customer Service

Part of a friendly school cafeteria staff where the

team concept was paramount

Maintained accurate records of lunch payments made

by students

Looked outside of immediate role to assist in other

positions including serving food and kitchen

maintenance

Education 1991 El Camino High School La Mirada,

California

H.S. Diploma

Languages Bi-Lingual (Fluent in written and verbal Spanish)

References Available upon request

Contact this candidate