SUMMARY OF QUALIFICATIONS:

* ** years Instructional Systems Design (ISD) / Technical Writing &

Performance Improvement exp.

* 10 years developing e-learning courses w/ PowerPoint,

Presenter/Articulate, Captivate, Photoshop, Flash, & Dreamweaver for

technical training environments; Translating user needs into defined

instructional modules complete with assessment and feedback tools

* Excellent consultation and analytical training and human performance

improvement skills: Using pre & post tests/evaluations with the ADDIE

model; Incorporating curriculum design principles, learning theory,

group and individual teaching techniques; Managing projects and

individual development plans; Ensuring compliance with Learning

Management Systems (LMS); Evaluating, and scheduling training; Running

LMS reports;

* Excellent computer skills using: Microsoft Office Suite - Word,

Excel, Publisher, Corel Draw, Word Perfect, Camtasia, Power Point,

Photoshop, Presenter/Articulate, Dreamweaver, Flash, Fireworks,

Captivate, Soundbooth, Premier Pro, Information Mapping Theory, Paint

shop Pro XII, Snag It, website design; typing speed 45 WPM; Fluency in

written/spoken: English, French

EDUCATION:

12/200 Wayne State University Master of Education in Instructional Detroit, MI

6 (WSU) Technology

06/200 University of Ottawa (U Honors Bachelor of Arts in Linguistics Ottawa,

0 of O) Ontario

INSTRUCTIONAL SYSTEMS DESIGN EXPERIENCE:

WEB BASED DISTANCE LEARNING

09/2008 to 06/2014 Project Manager Instructional Mott Community Flint, MI

Design College

* Managed and organized DoD's projects and drafted design documents,

storyboards and project plans to recommend appropriate deliverables

* Assembled project teams, and appropriate resources to ensure timely

project completion

* Established rapport with SMEs, communicated project status at multiple

levels both internally within Mott, and externally with stakeholders

at the DoD

* Oversaw various systems projects of a highly complex nature -

capturing prepregging process and military helmet build for course

development

* Implemented ADDIE model for training solutions that included writing

reports, updating spreadsheets, creating technical manuals and

designing e-learning deliverables with SCORM (LMS) compliance

* Logically, sequentially, and spatially mapped training content,

interactions, diagrams and graphics into e-deliverables for better

process flow, navigation and usability using Adobe Presenter

7/Articulate, PhotoShop CS5.5, Captivate 5, SoundBooth, Camtasia,

Premier Pro (video), and 2nd Speech

* Evaluated, tested and quality-checked courseware before/after

publication, conducted user acceptance testing during trial reviews to

ensure project completion and sign-off

11/2007 to 09/2008 Developer/Instructional Designer AT&T

Brecksville,

02/2007 to 04/2007 OH

Plymouth, MI

* Designed Performance Support Tools and website, complete with

Captivate simulations for an accelerated online tutorial on inputting

trouble tickets into software system

* Evaluated curricula, consolidated solutions, collaborated with SME,

and other internal/external stakeholders to understand training

environment and learner objectives

* Defined project scope, requirements, and deliverables

* Planned, authored and edited 19 leader-led, technician-centered

courses on Trap and Splice Usage, verifying all safety and schematic

telephone/cable installation procedures for technical accuracy

* Wrote student guides, lab exercises, On-the-job task lists, and

presentation materials

* Coordinated and scheduled materials for training implementation

throughout AT&T training facilities, including managing project

meetings, agendas, minutes, and resolving technical training issues

* Facilitated meetings between internal clients to deliver training both

in person in Plymouth and virtually with California SMEs using WebEx

04/2007 to 07/2007 E-Learning Design Consultant Gradepoint Inc Detroit, MI

* Composed instructional objectives, defined project scope and

deliverables, organized content, and drafted storyboards for client

review based on SME input for e-learning courses

* Proposed, planned, and wrote technical content, objectives, and

assessments

* Explored Articulate to develop E-learning courseware

* Provided detailed directions/specifications to media

development/quality assurance resources

* Assisted in internal review to proofread reference manual on Sum Total

LMS system that required becoming a subject matter expert on content

maintenance, deployment and user access

* Identified and analyzed Learning Management System Technology

requirements

05/2006 to 12/2006 Instructional Designer Merillat Industries Adrian, MI

* Identified target audience, primary/secondary users, performed a needs

analysis, assessed learner constraints & knowledge gaps between actual

vs expected performance levels to provide instructor-led training

solutions

* Prepared project plan, timeline, scope, responsibilities/tasks and

project deliverables to communicate timely progress status

(presentation, reports, surveys, tables) with stakeholders

* Developed learning strategies, course outline and content using

instructional design principles

* Established corporate standard training practices following a six step

process: task analysis, standard operating procedures, facilitator

notes, tests, answer keys and proficiency evaluations for all online

LMS integrated courses as a part of the Process Improvement and

Training (PIT) Team

* Conducted a performance improvement evaluation to assess management

training initiatives

* Established credibility and rapport at micro and macro levels of

organization - Builder Cabinet Group and external divisions to ensure

all phases concurred with Standard Operating Procedures and Practices

in accordance with training requirements

03/2006 to 05/2006 Instructional Designer Technical Training Detroit, MI

Global

* Analyzed course content to write 90 test questions for an online

Automotive Service Advisor course

* Identified the roles, job responsibilities and follow-up procedures of

an automotive service technician which included appointing a certified

technician for the job, referencing repair time service charts,

ensuring customer satisfaction, and carrying out value-added services

for repeat business

* Set up a standardized conformance process for all: (a) multiple choice

test questions stems, their (b) Bloomfield Taxonomy rating, (c)

possible multiple choice responses (4), (d) the online feedback

response for each, and (e) cross-reference page/section information

for test/curriculum developers

10/2005 to 01/2006 Lead Instructional Designer General Motors Warren, MI

* Wrote performance-based objectives using ISD methodologies and

designed web-based, distance learning courses on the "Body Packaging"

curriculum for automotive engineers

* Managed all aspects of training analysis, design, development,

implementation and evaluation

* Conducted task analyses, validated content accuracy; Designed pre/post

test evaluations

* Animated technical diagrams using Flash and Fireworks

EVALUATION / CURRICULUM DESIGN

09/2003 to 04 Curriculum Design Consultant Herlong Cathedral Detroit, MI

/2004 School

* Formative Evaluation Consultant: evaluated pre-existing computer

curriculum; conducted Needs assessment, front-end analysis; developed

questionnaires; revised and redesigned computer curriculum from

kindergarten to grade eight (60 page evaluation report)

* Interviewed administrators and teaching staff regarding computer

policies, advancements in technology, benchmarks, current technology

trends and student capabilities

01/2004 to 04/2004 Pain Management Evaluation Wayne State Detroit, MI

Consultant University

* Performed an extensive and thorough confirmative performance

improvement evaluation (80 paged report) at the Detroit Medical Center

on an Epidural Analgesia Management study

* Reviewed training practices & national benchmarks to conduct

statistical/quality patient care analysis

TEACHING EXPERIENCE:

01/2009 to 12/2013 French Instructor Mott Community Flint, MI

College

* Taught 1st and 2nd college-level French courses and set up/scheduled

classroom technologies

* Coordinated LMS (Blackboard) system access requests/authorization &

established LMS reporting metrics for students to run rosters,

progress reports and enroll/remove students from Blackboard

12/2003 to 06/2004 Computer Instructor Herlong Cathedral Detroit, MI

School

* Taught MS Word Suite programs from K to 8th Grades

10/2000 to 04/2003 French & English Instructor Berlitz Windsor, ON

* Taught French to operations staff at Canada Post, Windsor and to

students at Berlitz, Toronto

* Coordinated/adjusted scheduling requests and instruction - Instructors

taught 7+ classes in 45 minute increments teaching different levels

and sections between curricula

03/2000 to 06/2001 Substitute Teacher K-12 Conseil Scolare Windsor,

Providence ON

* Taught/modified lesson plans as per teacher's expectations while

maintaining classroom discipline

*

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