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Customer Service Manager

Location:
Ames, IA
Posted:
November 02, 2014

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Resume:

MANAGEMENT PROFILE

A disciplined manager with *.5 years of freight dispatching/routing,

inbound/outbound freight, along with fleet coordination experience. A

Focused achiever and innovative problem solver who is adept at complex

multitasking in fast paced and highly pressured environments. Strong

leader able to train, motivate and manage staff with excellent

communication skills.

CORE COMPETENCIES

. Performance Management

. Problem Resolution

. Training and Development

. High Stress Situational Management

. Retention

. Driver Relations

. Scheduling and Logistics

. Crisis Management

EMPLOYEE HISTORY

Barr-Nunn Transportation Granger, IA

January 2013 - current

Regional Freight Coordinator

. Responsible for providing effective logistical support and

problem solving skills

. Providing cost/ benefit analysis in planning strategies and

decision making

. Identifying inefficiencies and providing solutions with current

network

. Insuring timely deliveries and excellent customer service

Team Leader

. Managing daily operations for 50+ Regional drivers in the

Northeast and Ohio, the companies largest fleet

. Responsible for scheduling preventative maintenance on all

equipment

. Check driver electronic logs and ensure compliance with DOT

regulations

. Track freight daily to ensure customer(s) on time service

Marten Transport Ltd. Kansas City, KS

May 2012- January 2013

Fleet Manger

. Educated new hire drivers on specific policies and operation al

procedures

. Dispatch and plan for 40+ over the road truck drivers

. Insure operational compliance with DOT standards

Red Lobster Ames, IA

August 2010 - May 2012

Bartender

. Preparing guests beverages

. Enhancing overall experience for guests

. Answer phone calls and preparing takeout orders

Oak Park and Recreation Dayton, IA

May 2009 - August 2010

Assistant Greens Keeper

. Mowing greens, tees, fringe rough and fairways

. Miscellaneous repairs on the golf course and all equipment

. Keeping grounds of clubhouse and golf course in excellent

condition

TECHNICAL SKILLS

MS Office XP, 2000, EDI

MS Excel, Word, PowerPoint Qualcomm

EDUCATION & TRAINING

Iowa State University Ames, IA B.A. Marketing and Minor in Supply

Chain Management

2008 -

2012

REFERENCES

. Ryan Reinken, Area Planner- Barr-Nunn Transportation - Granger, IA

o Coworker

o 515-***-****

. Seth Reda, Operation Manger, Marten Transport- Kansas City, KS

o Former Manager

o 715-***-****

. Andy Stephenson, Manager- Red Lobster- Ames, IA

o Former Employer

o 515-***-****



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