Sylvia Kim

*** ********* ****** *********, ** *4743

786-***-**** acgk0w@r.postjobfree.com

OBJECTIVE:

To secure a position in a progressive company that offers the

opportunity for growth and development of my acquired skills,

expertise, and experience in the industry.

EXPERIENCE:

2011-Current Alvista Willow Brook, Meriden CT

Leasing Director/Resident Manager

- Tour and lease the Garden style property with 180 apartment

homes to clients strictly following with Fair Housing Laws

- Maintain occupancy of 93%-98% / Maintain mystery shop score

of 95-100%

- Assist with renewals, preparing lease files with BlueMoon

software, posting rent payments, minimize delinquencies

- Gain extensive knowledge of Yardi,Yieldstar and Property

Solutions

- Assist with all marketing Facebook, Twitter, Foursquare,

Google+, Yelp, FRSocial

- Manage several marketing sources, which includes but is not

limited to Craigslist, Postlets, LINC program and local

businesses

- Assist with resident relations and upkeep with community

inventory (i.e. garage, storage, resident functions, letters

to residents, delivery of notices)

- Assisted with take over team designated by Lincoln Property

Company

Infinity Harbor Point, Stamford CT

Leasing Professional

- Tour & lease a high rise luxury condominium with 242

apartment homes with rents ranging from $2k-6k to clients

strictly following with Fair Housing Laws

- Maintained mystery shop score of 95-100%

- Assisted with renewals, preparing lease files, posting rent

payments

- Gained extensive knowledge of Yardi, LRO and Property

Solutions.

Merritt River Apartments, Norwalk, CT

Residence Services, Concierge

- Tracked and sorted leasing agreements on current and incoming

tenants for the garden style property with 224 apartment

homes

- Acted as liaison between residents and leasing office

- Assisted and built rapport with residents. Assisted with

special needs and concerns

- Performed maintenance on property or ad hoc projects when

needed

2008-2011 Anglers South Beach Resort, Miami Beach, FL

Reservations / Guest Service Supervisor / Night Audit

- Utilized Opera PMS Vacation Ownership System to assist guests

with guest registration

- Verified all postings and adjustments for accuracy of guest

folios

- Compiled and checked daily record sheets, guest accounts,

receipts and vouchers via manual and internal computer

systems.

- Prepared timely distributions of company reports and internal

publications

2008-2009 Crowne Plaza Miami Airport Hotel, Miami, FL

Front Desk Supervisor

- Utilized Opera PMS to assist guests with hotel registration

- Provided Individual and Corporate Account Reservations

Support

- Assisted in maintaining Front Desk Daily Operations Reports

- Acted as Liaison between hotel guest and hotel management

- Processed settlement guest and company credit accounts

including final payments, postings, and adjustments

- Promoted IHG Priority Club Rewards Program

- Facilitated training of new Guest Service Agents and Front

Office Staff

2006-2007 T-Mobile Financial Call Center, Tampa FL

Financial Consultant

- Provided world-class customer service in striving for one

call resolution

- Negotiated payment arrangements and collecting payments

- Recognized for continuously meeting or exceeding team goals

and National quality standards

- Assisted customers with billing disputes, credits and

adjustments following along with T-Mobile's policy

- Managed claim files of individuals and group customer

accounts

EDUCATION:

2003-2005 Norwalk Technical College, Norwalk, CT

- General Undergraduate Studies

2001-2005 Trumbull High School, Trumbull, CT

- High School Diploma

COMPUTER SKILLS:

- 65 WPM Typing Speed

- Opera Property Management System, FOSSE, TravelClick,

Ihotelier, Ez-Yield

- Yardi Voyager, LRO, Yieldstar, Property Solutions,

ForRent.com

- Microsoft Access, Excel, PowerPoint, Microsoft Outlook, and

Microsoft Word

- Internet Explorer, Safari, Google Chrome

- Additional Programs Upon Request

Contact this candidate