Z andra M. Wiley -Burgess

Security Guard

PERSONAL SUMMARY

AREAS OF EXPERTISE

A highly experienced Security Guard who is committed to complying with the

Emergency procedures

highest work place standards in terms of attendance, health and safety, and

conduct towards the public. Zandra is more than able to respond effectively to all

Customer service

situations; fire emergencies, as well as bomb threats. I have a comprehensive

working knowledge of all Security Guard orders and duties. In my current role as

Public interaction security guard; I am exposed to hot and cold weather conditions, loud noise.

Report writing

CAREER HISTORY

CCTV

11/2013 to Present Sizemore Security Ellenwood, GA

Patrol Security Officer

Maintain professional customer service at all times posted at the

Security escorts information desk of the hospital

Maintain presents at all times during patrol of the parking decks

Console operation Posted at the parking deck entrance and assist with entre and answer any

questions that visitor s may have

Parking enforcements

Monitor all activities on CCTV of the hospital floors and parking decks

Maintain an accurate DAR to viewed by the company Operations

Investigating disturbances

Manager

Lost person search

Wendy’s

03/2013 to 10/2013 Ellenwood, GA

Crew Member

Greeting customers

Submitting orders, and operating the cash register

Food preparation and drive-thru duties; and all other crew member duties

CAREER STATEMENT

that are required

“I feel that my greatest

strengths are firstly my 09/2012 to 02/2013 Imperial Security Ellenwood, GA

willingness to take Security Officer

responsibility for all the

Record all inbound and outbound trucks onto a gate log sheet

security duties within my

Check for all valet employee badges; upon entering the gate

jurisdiction. Secondly my

Patrol parking lot to protect against any theft; or vandalism; walk

ability to quickly understand

employees to vehicles after hours

a member of the public’s

needs, and thirdly my

Wayfields Foods – College Park, GA

positive attitude to dealing

July 2012 – Dec 2012

Cashier/ Stock Clerk

with any problems that I

may come across.

Touchette Regional Hospital -Centreville, IL

Sept. 2011 – Nov. 2011

PRN Security Officer

PERSONAL SKILLS

UPG – Edwardsville, IL

Leadership skills Dec. 2010 – July 2011

Order selector / pallet jack, forklift operator

Professional judgment Above All Personnel - St. Louis, MO

Dec. 2008 – Sept 2011

Ticket Agent

Decision making

Energetic KEY SKILLS AND COMPETENCIES

Excellent communicator Security

Ability to select an effective course of action appropriated

to any current situation while following company

procedures.

Problem solving

Can work outdoors in adverse weather conditions.

Warning people in a professional manner of rule

infractions or violations.

Dealing with unruly people in a diplomatic way.

Professional

Ability to maintain composure when exposed to stress.

Neat and professional appearance.

Outstanding customer service skills and focus

Able to memorize different faces.

Strong work ethic, self-starter, results orientated.

Operating complex and standard office equipment.

Providing directions and guidance to staff on security

issues.

Personal

Acting with the highest ethical standards, and always

treating others fairly & with respect

An approachable & professional manner.

Having a strong sense of urgency.

Effectively maintaining interpersonal relations &

diplomacy with people.

Hands on individual who leads by example.

ACADEMIC QUALIFICATIONS

2014 Georgia 24 hours unarmed security training

2011 Illinois unarmed security training

2002 Georgia 24 hours unarmed security training

1996 Missouri Armed & Unarmed security training

88-91 East St. Louis Senior High School - Diploma

References available upon request

PERSONAL DETAILS

Zandra M. Wiley-Burges

6799 Southern Springs DR

Morrow, GA 30260

M: 678-***-****

Email:

acgjzt@r.postjobfree.com

Contact this candidate