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Customer Service Assistant

Location:
Wood Dale, IL
Salary:
0
Posted:
October 30, 2014

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Resume:

JOSEPH KURPIEL

*N*** Church Rd., Bensenville, Illinois • 630-***-**** • acgjz5@r.postjobfree.com

EDUCATION

Lewis University, Romeoville, Illinois

Master of Science, Criminal Social Justice May 2013

Bachelor of Arts, Criminal Social Justice May 2011

Minor: Business Studies for Criminal Justice Majors

Dean’s List, 4 semesters

WORK EXPERIENCE

Skokie Police Department, Skokie, Illinois March 2014-Present

Police Officer

• Provide for public safety by maintaining order, responding to emergencies, protecting people and

property, enforcing laws, and promoting community relations

• Render aid to accident victims and other persons requiring first aid for physical injuries

• Record facts to prepare reports that document incidents and activities

• Review facts of incidents to determine if criminal act or statute violations were involved

• Identify, pursue, and arrest suspects and perpetrators of criminal acts

Walgreens Security Operations Center, Deerfield, Illinois December 2013-March 2014

Security Analyst

• Monitor alarm systems for all Walgreens locations

• Troubleshoot with store management

• Dispatch emergency service personnel to sites in need of emergency response

Sears Loss Prevention, Bloomingdale, Illinois October 2013-December 2013

Loss Prevention Associate

• Identify, investigate and resolve internal and external theft incidents by recovery and apprehension

• Ensure to take required steps utilizing prolific merchandise recovery procedures.

• Ensure physical security and safety standards are followed

• Perform routine inventory inspections

Lewis University Residence Life, Romeoville, Illinois May 2011-August 2013

Residence Life Coordinator

• Conduct judicial hearings for residents who break university policies

• Enforce university policies

• Working in coordination with emergency service personnel

• Writing and overseeing the writing of reports used for judicial and documentation purposes

• Oversee resident assistant staff duties

Lewis University Conferencing and Events, Romeoville, Illinois May 2010-August 2012

Conferencing Assistant

• Ensured the upkeep, turnover and maintenance of the resident halls for various campus events

• Assisted guests in locating buildings around campus

• Provided quality customer service

Lewis University Residence Life, Romeoville, Illinois August 2009-May 2011

Resident Assistant

• Enforced campus and resident hall policies

• Ensured students safety and resolve problems within the residential community

• Provided programs and events related to the mission of Lewis University

• Counseled residents on personal concerns

Lewis University Multicultural Department, Romeoville, Illinois September 2007-August 2009

Student Worker

• Assisted director with daily activities: mailings, organizing events, and providing information for events

• Organized and established the department library and resource office

• Prepared and distributed announcements of events to university departments and other universities

COMPUTER & LANGUAGE SKILLS AND CERTIFICATIONS

• Certified Police Officer

• Proficient in Microsoft Word, Excel, Access and PowerPoint 2007



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