Jovan Savage

**** ******** ****, **** *****

Frisco Texas 75034

Home: 972-***-**** / Mobile: 754-***-****

acgjyp@r.postjobfree.com

I want to secure the post of a Computer Tech/Network Engineer in an established, complex network

environment where my experience can be use to help save time and money working with the technical

team to create a fast and efficient network environment for employees to generate revenue. Proven

analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop

value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.

Adept in communicating with technical and non-technical audiences. Develop system documentation and

create policies to meet the needs of dynamic and continuously changing environments.

Experience:

Firehost Support Engineer- 12/2/2014 – Present.

Provide first-level customer support and technical issues resolution via phone, e-mail, chat and ticketing

system. Troubleshoot issues in support of production webhosting systems within SLA/escalation

guidelines. Maintain optimal performance of customer VMs, De-Provisioning and Provisioning of VMs

for deployment in both production and test environment using VMware vSphere Client both Windows

and Linux, customize servers after provisioning Windows Server 2012, 2008 and different distribution on

Linux (Ubuntu, CentOS, RedHat). Configuration of SSL_VPN and Two Factor Authentication,

Monitoring server resources for Example, (Network: Confirm network connectivity of Primary IP,

Memory utilization, Remote access: Verify either SSH (port 22) or RDP, Processor utilization and Disk

utilization.)

West Coast University- Dallas TX, System Administrator. 02/25/2013 – 12/2/2014. Direct contact for all

IT related issues on the Dallas Campus, troubleshooting desktops/laptops issues on both student and staff

workstations, deploy and reconfiguration on workstations using LanDesk Management Console, Active

Directory management of users, groups and group policy, recreate and edit user Logon Scripts. Managing

Symantec Management Console making sure all clients has the most current virus definition and run

daily/weekly scans, troubleshooting printers, managing print server making sure all print driver are

updated and has the most current working patches. Working with vendors getting parts and scheduling

service appointments.

Mount Kisco Medical Group- Mount Kisco NY, Desktop Support, 10/10 - 12/12. Provide desktop

support for end user, Diagnosing hardware and software problems; Help-desk support via remote access;

Training faculty and staff; Installing/configuring new computers Image; Repairing/upgrading PC

hardware and software troubleshooting printers/scanners/copiers; maintaining inventory of computer

equipment and supplies, create custom windows XP/Windows 7 Images to be deployed across the

organization, troubleshoot mobile devices (Apple iPhone, iPad, Android’s Etc.) Projects Worked On:

Windows 7 Deployment, using Windows Deployment Services. Deploying Applications to various

mobile devices (Apple iPads, iPhone, McBook Pro and Laptop PCs)

Higher Level Computers- Lauderhill, FL Freelance Computer Consultant, 2008-Present provide

technical support & IT Business Solutions. Free consultation and diagnostics/Remote repair over the

Internet.

Network Computer Pros- Lauderdale, FL Computer/Network Technician, (11/09-6/10)

Maintenance of Multiple Clients Infrastructure, deploying Active Directory in small and medium size

environment, Diagnosing hardware and software problems; Help-desk support via remote access;

Training faculty and staff; Installing/configuring new computers ;Repairing/upgrading PC hardware and

software Troubleshooting printers/scanners/copiers; Maintaining inventory of equipment and supplies

(cables, adapters, etc.);Building and installing cables ;Running plant cabling Researching, learning, and

evaluating new software; documenting systems; Troubleshooting SBS Server 2003 and 2008.

Medical Staff Network - Boca, FL IT Support Technician, (11/07 – 09/09)

End User Support, Routine Maintenance, and Infrastructure Support; Diagnosing hardware and software

problems; Help-desk support via remote access; Training faculty and staff Installing/configuring new

computers; Repairing/upgrading PC hardware and software; Troubleshooting printers/scanners/copiers;

maintaining inventory of equipment and supplies, cables, adapters, etc.; Building and installing cables;

Running plant cabling; Researching, learning, and evaluating new software; documenting systems.

CompUSA -Plantation, FL Technical Support Specialist, (05/06 – 11/07)

Assist customers with setting up their home network wireless or wired computer systems; Upgrade and

maintain computers; Installation of cable, operating systems, and appropriate software; Sales.

Skills:

Windows Server installations.

•

Advance Desktop Deployment.

•

Windows Server configuration. (Configuring Updates and Pre-Requisites)

•

Install and configuring Microsoft Exchange Servers 2003, 2007 and 2010.

•

Create and Manage Users accounts and Mailbox

•

Install and configuration of Windows Deployment services server to deploy windows OS

•

and applications.

Server Virtualization and managing Virtual Servers with Hyper V.

•

Desktop Virtualization

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Print Servers management.

•

Active Directory Management.

•

Basic SQL Server Installation and Configuration

•

Basic Citrix application Management.

•

Basic management of Symantec backup exec

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Symantec Management console

•

Hardware and Software Platforms:

Windows vista/Windows 7

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Windows 9X/NT/2000/XP

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Windows Server 2000/2003/2008/2012

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Small Business Server 2003/2008

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Active Directory

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Mac OS

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MS Exchange 2003, 2007and 2010 – Deployment in test environment.

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Microsoft SharePoint 2010

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Windows Deployment Services (WDS)

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Windows Deployment Tool Kit (WDT),

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Citrix Clients

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Microsoft Office 365 and Microsoft Office 2003,2007and 2010

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RSA Secure ID.

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BlackBerry Platform.

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Adobe CS3, CS4 and CS5.

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Level Platforms.

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Connect Wise

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Footprints.

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Symantec Endpoint Security.

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Wordpress Content Management.

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Farensics Deep Freeze

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Mite VOIP Phone System

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LANDesk Management Console.

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Certifications:

MCP, CompTIA, Network +

Education:

Florida Career College Pembroke Pines FL, Associate Degree Computer Network Engineer May 2008.

Reference’s available upon request.

Contact this candidate