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Customer Service Management

Location:
Royal Oak, MI
Salary:
$44,500.00/yr
Posted:
October 30, 2014

Contact this candidate

Resume:

Ronald Rogers

**** ******* **.

Berkley, MI *****

Phone 248-***-****

acgjxu@r.postjobfree.com

OBJECTIVE: To obtain a full time position as a

Transportation/Logistics Specialist in an exciting working

environment.

EMPLOYMENT HISTORY:

03/09 - Present Shipment Management Coordinator

Ryder Logistics Ryder is a 3PL transportation

provider for the Maple Leaf group. Ensure product

Novi, MI is delivered from the distribution

facilities to major customers on time.

Communicate tracking information to key Maple Leaf

managers, and distribution personal. Provide

visibility for shipments and point of contact for

the client. Ensure product supply goals are met to

deliver customer satisfaction. Freight tracking is

maintained using Transportation Management and

Ryder Online tools. Provide customers with updates

using email, phone and online software. Team

project; establish procedures and developing a

comprehensive process manual using technical

writing skills.

08/08 - 01/09 Customer Service / Data Entry

Express Employment Main point of contact for both drivers and

client in a Just-in-Time environment

Farmington Hills, MI at Ryder Logistics.

Monitor shipments from the suppliers to GM production

facilities. Tracking was performed using web based

Logistics Management Suite. Email and phone

correspondence were used to keep in contact with

production facilities, suppliers and the carriers.

04/03 - 03/08 Transportation Coordinator

Saleen Inc. Responsible for transporting

Saleen S281 Mustang and S331 F150 to dealers

Troy, MI throughout the US, Canada and

Puerto Rico. Arrange the transportation of show

vehicles for the company and dealer new product

shows. Interface with customers and dealers to

ensure their special transportation needs were met.

Special cases include the transporting of vehicles

to overseas customers; booking, documentation and

tracking. Create shipping documents using Excel,

Outlook and Word software. Maintain the company's

small fleet of transport trucks and trailers.

Monitor vehicle and driver records for DOT

compliance. Started as the shipping and receiving

supervisor. Set up the initial company's peer-to-

peer network and phone system.

07/01 - 04/03 Program Administration

Transportation Design Plan and coordinate project scheduling,

administrative tasks and transportation

Mfg. Inc. of completed vehicles. Program coordinator for the

Glacier National Park Red Bus

Livonia, MI restoration project. Used

spreadsheets and other program management tools for

scheduling. Set up a tracking database for

refurbishing reusable parts from the Red Bus

program. Other duties include locating, ordering and

maintaining inventory for the restoration sequence.

Warranty/Service Engineer, in charge of setting up

the service department for the program. Created the

maintenance, owners and training manuals. Conduct

training for the service personal at the customer's

location.

MILITARY:

U.S. Air Force Missile System Analyst Specialist

Malmstrom AFB, MT Maintain ICBM missile ground support

systems.

EDUCATION:

Oakland Community College Associate of Applied Science -

Business Management Development

Marygrove College Unix Operating Systems Certificate

C Programming

Macomb Community College Associate of Applied Science -

Electronic Engineering Technician

Associate

of General Studies

SKILLS and ABILITIES:

. Windows Office 2007

. Lotus Notes

. Transportation Management (TM)

. Electronic Data Interface (EDI)

. Logistics Management Suite (LMS)

. CMMS III

. Ford Motor trained on Hazardous Material

regulations

. Enthusiastic in approaching and completing

tasks

. Punctual, Responsible

. Team player, work well in a group environment

PERSONAL:

Chairman for the Great Lakes Classic AMC regional car

show

Active in church and community



Contact this candidate