BERNADETTE DICANIO

*** ******* *****

Rolling Meadows, IL 60008

847-***-****

Email: acgjrp@r.postjobfree.com

CAREER OBJECTIVE

Accomplished Supervisor / Sr. Analyst for federal law enforcement agency

with active security clearance, seeking to utilize my education and

experience in areas of Criminal Justice and Social Sciences.

SUMMARY OF QUALIFICATIONS:

* Core competencies: Program management, analytical research,

investigations and

group problem solving

* Exceptional versatility and rapport building skills

* Outstanding verbal and written skills/Sound decision maker

*Excels independently or as part of a team

* Collaborative leader and communicator

* Demonstrated ability to multi-task in high-pressure and under strict

deadlines

* High regard for professionalism and integrity

when handling highly sensitive information

*Proficient in all Microsoft Office applications

EMPLOYMENT HISTORY

USIS (Contractor - DHS/ICE) - Secure Communities

Chicago, IL.

Sr. Analyst/ Shift Supervisor - Call Center

05/11 - 01/14

. Maintains liaison with government counterparts and other law

enforcement agencies across 28 states providing intelligence and

analytics

. Accountability for customer satisfaction: meeting contract agreement

. Automated Records Management / Information integrity

. Ensure safety and integrity of all equipment and materials/Inventory

of supplies

. Screen applications/interview candidates

. Ensure work coverage and staffing

. Implement Goals and Objectives based on daily work loads performance

. Resolve complaints and concerns of staff/address performance problems

. Assist with collecting, evaluating for compliance and analyzing data

from various ICE databases for all IRC referrals as needed

. Ensure statistical data is being reported on a daily, weekly and

monthly basis

. Present weekly data reviews to address and improve data integrity and

production of work by Analysts and Specialists

. Conduct analysis of complex cases and refer for government follow up

. Assign special projects to Analysts and Specialists, assure training

requirements are met

. Assist with Non-IRC Collateral functions based on the Field Office

Director's discretion in support of other criminal alien enforcement

functions

. Perform random case review of work performed by staff assigned and

ensure information meets specific operational methodologies

established by the Government management

USIS (Contractor - DHS/ICE) - Secure Communities

Chicago, IL

Field Office Analyst

05/10 - 05/11

. Accesses Government and Commercial databases to ensure and verify the

accuracy of the information related to Criminal Aliens Biometrics

. Researched local, national and international automated enforcement

information systems utilized: ADIS, BIA, PACER, CCDI, SEVIS, NFTS,

ACCURINT, IFS, US-VISIT, CLEAR, CIS, CLAIMS, TECS/NCIC, BOP, IDENT,

LEADS

. Maintains liaison with nationwide government counterparts and law

enforcement personnel

. Streamlined innovative practices /performance-based incentives

. Duties may include, but are not limited to, analysis of complex cases,

updating EARM and other ICE databases as appropriate, reviewing A-

files, performing detailed analytical/research support services,

developing leads, and conducting background checks

G4S/GOVERNMENT SERVICES (Contractor - DHS/ICE)

Chicago, IL

Supervision Specialist 06/09- 11/09

. Immigration and Customs Enforcement (ICE), ensuring they comply with

the conditions of the program

. Full service case management for non-US citizens whose status is under

review by Immigration

. Conduct intake process; enrolls participants in the electronic

management system

. Updates and maintains case management software system/ hard

participant files

. Utilize electronic monitoring/ voice verification devices

IIA, LLC

Investigator

Palatine, IL 11/07-02/09

. Perform data base searches using public records and business

information for financial institutions

. Identify fraud on accounts and submit to the institutions legal

department for prosecution

CIRCUIT COURT OF COOK COUNTY

Cook County Adult Probation Officer 06/89 - 10/07

26th and California/Skokie/ Rolling Meadows, IL

. Interviewed defendants in custody in order to obtain information on

community ties, employment, residency, and criminal record, and social

background, risk, needs - for purposes of setting bond

. Gather/compile information and write PSI/PTI's ordered by the court.

. Developed community resources/referrals to assist defendants

. Monitored the compliance programs /provide status reports to the Court

. Prepared case material and reports; initiated petitions for court /

testified in court

. Responsible for training of new employees /students performing work

study requirements

. Provided complete and accurate departmental records of all case-

related court dispositions and violations

. Assisted the assigned judge(s), attorneys, police officers and other

court services personnel with investigations and information gathering

. Responsible for monitoring and reporting compliance with the mandated

court conditions

. Interviewed, classified, and supervised referrals, arrest record

checks and field work

EDUCATION

University of Cincinnati, Masters of Criminal Justice (graduated 2007

with distinguished honors)

DePaul University, Bachelors of Arts and Sociology (graduated 1988)

PROFESSIONAL AFFILIATIONS

Former board member of The Career Advisory Committee for Criminal Justice

and

Forensic Sciences at Harper College, Palatine, Illinois;

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