Edward K. Offor

**** ********** **, ******, ** **287 (Phone: 469-***-****, email: acgjr7@r.postjobfree.com)

PROFESSIONAL PROFILE

A Project Management Professional (PMP) grounded in Six Sigma methodologies with over 10 years cognate experience in

the Financial Services industry, Engineering (Project Management) and Information Technology (IT).

CORE COMPETENCIES

Project Management (PMP) Banking/Insurance Credit Collections

Six Sigma (Process Quality Assurance Risk/Business Analysis

Improvement)

Business Development Sales/Marketing SDLC

WORK EXPERIENCE

Recovery/Collections Specialist, Citigroup Oct 2012 –

Date

Analyzed delinquent facilities, determined root causes of default and developed strategies and processes to recover

investments while mitigating further losses.

Provided financial solutions by assisting customers resolve their debt obligations (offering rewrite programs,

settlements programs etc.)

Assed, evaluated and made recommendations in order implement measures to attain portfolio risk goals.

Responsible for activities across all stages of loan recovery operations including inbound/outbound collections, skip

tracing and all due stage activities.

Complied with relevant regulations (AML/BSA, ECOA, TILA, Fair Lending, FCRA, Dodd Frank Act, GLBA etc.)

Project Consultant, Homesworth Jan 2010 – Oct 2012

Supervised construction projects from initiation to closing using PMBOK methodologies.

Analyzed and mitigated identified risks, keeping projects within scope, schedule and budget. Communicated

developments to stakeholders at multiple levels, including those external to the organization.

Conducted site inspections and performed quality assurance ensuring projects met company/regulatory specifications.

Performed integrated change management and updated approved changes to the Project Management Plan.

Closed out projects and documented lessons learned for future references.

Account Executive (Sales), Merchant Services Direct Jun 2012 – Oct

2012

Developed merchant services business across the Dallas area, selling credit card processing services, ATMs and POSs.

Supervised equipment installations and testing to make sure merchant operations were hitch-free.

Reconciled merchant accounts and solved customer problems in a timely manner.

Managed customer relationships.

Branch Manager, FinBank Plc (now FCMB) Feb 2003 – Dec

2009

Supervised sale of bank products, branch operations, customer service, teller activities and ensured operations complied

with both internal and external regulatory standards.

Supervised deployment and installation of electronic banking equipment (ATMs, Point of Sale Terminals)

Provided loan counseling to clients, reviewed overdrafts for branch and created investment portfolio in the money and

capital markets.

Managed a credit portfolio in excess of $35m consisting of mortgages, auto loans, consumer loans and project

financing. Managed branch budget and P&L.

Supervised hiring, training, coaching and evaluation of over 20 branch executives.

Generated new business through presentation of bank products to customers and follow-up.

Credit/Accounts Officer, United Bank for Africa Sep 2000 – Feb 2003

Analyzed client’s assets and securities as guarantee for sanctioning loans in line with existing policies and regulations.

Supervised preparing loan documents and coordinating the closing of loans.

Managed and monitored daily operation of Credit Administration division.

Generated new business through presentation of bank products to customers and follow-up.

Industrial Engineer, Michelin Nov 1998 – Sep

2000

Utilized Industrial Engineer techniques and Lean concepts to improve process flows, reducing operational

expenses, and improving productivity.

Analyzed and challenged existing procedures in areas of responsibility throughout the facilities, making

recommendations, and working with the operational management to integrate solutions.

Provided guidance and support to operational management by identifying progress opportunities, supporting the

Michelin Manufacturing Way, and helping to manage the annual plan and progress plan.

Developed, Implemented and Improved manufacturing processes, tools, equipment and work activities, to meet

and exceed the company's safety, quality, delivery, and cost objectives.

OTHER EXPERIENCE (Part-Time)

Software Development: As a project consultant, designed and developed dynamic websites & applications carrying out

the following tasks – website architecture, graphic design, Business Analysis, User Acceptance

Testing (UAT). Jan 2011 - Date

Software Sales: Worked as a Referral Partner with InfusionSoft, generating leads and developing business in the

Dallas area. Mar 2013 - Date

PROFESSIONAL CERTIFICATIONS

PMP - Project Management Professional (PMP) - 2010 PMP Number: 1366087

EDUCATION

Bachelor of Engineering in Mechanical Engineering with a bias for Industrial/Production Engineering

Certificate in Six Sigma Green Belt (SSGB), Villanova University, Pennsylvania, United States

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