Tiffany Gibson

*** ****** ***** ***** *** J

Glen Burnie, Md 21061

443-***-****

My name is Tiffany Nicole Gibson I am currently living in the Metropolitan DMV/ AA County area.

My experience spans three years of health care experience and over ten years of clerical work. I am

proficient with office equipment such as a fax and copier machines, data entry, computer software

including Microsoft Word, Access, Excel, PowerPoint, Outlook and Outlook Express, Photo Editor,

Res2000. I also have Call Center experience for more than 9 years. Also I am Internet savvy.

I have used a scanning machine for making photo images on a disk for clarity and government use for 6

years. I have dealt with customers on a one on one basis as well as two or more at a time for 15 years. I

also have experience working in elderly care being a care giver at an assisted living home.

I am a responsible and energetic person with a great personality. I am a very fast learner and I know that I

can do what is required of me in any field. I feel that my experience will allow me to be an asset to your

company. I ask that you will consider me for any position you may have available.

Sincerely

Tiffany N. Gibson

Tiffany Gibson

412 Hidden Brook Drive Apt J

Glen Burnie, MD 21061

acgjr1@r.postjobfree.com

443-***-****

Objective: To provide a quality of great customer service, to give high level care and service with dignity

and individuality in customer service, and in the health care field.

Experience:

Assisted living, Inc.; Glen Burnie, Md 2012-present

Caregiver

Providing assisted total care for senior citizens, monitoring and documenting daily activity for up to 8

residents, maintaining confidentiality with all of my residents, practiced safe and proper infection

procedures, learned emergency and disaster plans, managed special diet programs, inventoried and

ordered supplies/equipment, structured schedules

Mcdonalds Corporation; Odenton, MD October 2010-2014

ASM Manager/shift manager

Providing outstanding customer service, putting my aces in the places, dealing with customers on a one to

one bases, dealing with service complaints, cross training, cashier, data entry, transporting the deposits to

the bank, fast and friendly service, shift manager of a staff of 15 employees or more, handled service and

shift scheduling planning, managing large sums of money

KLC; Hanover, MD September 2009-May 2010

Three year old preschool Teacher

Providing guidance to my twelve students teaching them academics in every field such as their motoring

skills, child development, math, English, spelling, reading, writing, colors, memory, etc. I provided them

with love along with shelter, and meals

Motel 6, Camp Springs, MD December 2007-July 2008

Front Desk Representative

Providing assistance to customers at the front desk and also on a one to one bases, answering phones,

scheduling reservations for prior dates or future dates to visit the property, data entry, customer service,

collecting a form of payment through credit or cash, cleaning up the office, making coffee, greeting

customers, etc. Making sure that while the customers are staying on property that they have everything

that they need in order to enjoy their stay.

Promissor/Pearson Vue., Landover, MD October 2005 - April 2007

Service Specialist I/ Call Center Rep

providing assistants in a call center environment, making reservations for candidates that want to get state

licensed in the United States area in different areas, providing outstanding customer service while trying

to maintain a high quality service level, collecting a form of payment through electronic payment

Wilson Center For Public Research, Landover, MD January 2005 –September 2008

Telephone Interviewer

Provide a needed service to private and public organizations interested in gathering information on the

attitudes, opinions and feelings of selected groups and unions.

Prince Georges County Schools, Forestville, MD January 2005 - June 2006

Substitute Teacher

Provided classroom lessons, guidance, and assistance to one or more students while their primary teachers

where temporarily out of the office.

AOK's Child Care, Waldorf, MD March 2004 - April 2006

Teacher’s Aide Assistant

providing assistance in classroom lessons, activities, food and nutrition and assisting my supervisor as

much as possible.

Randstad/DTSV (Government Contract), Washington, DC June 2003 - April 2004

Equipment Operator

Performed Image Quality Assurance Duties including preparation of patented documents; scanned

documents for government use.

Stanley Associates, Alexandria, VA May 2001 - June 2003

Authentication Clerk

Performed Clerical Duties; answered telephones, filing, opened mail, daily interaction with customers

regarding the passport process, file requests, and mail vital record correspondence to customers as

requested

Randstad, Washington, DC March 2000 - May 2001

Equipment Operator

Scanned government documents for better clarity and dark preparation of passport documents

McDonald's, Temple Hills, MD May 1999 - May 2001

Cashier/Stocker

Cooked the food and fries, drive thru, stocked and cleaned the store dealt with customers on a day to day

basis.

Education:

Friendly High School, Fort Washington, MD High School June 1998

Stratford University, Falls Church, VA Culinary Arts

Kindercare’s Course Learning Program- Received my 90 hour Certificate, CPR, and First Aide

Skills:

CPR/First Aide

Daycare Center/Home Care Provider

Teaching in various courses

Providing security for children

Providing love and shelter

Child Development

Cook

Customer service

PC Skills:

microsoft Word

Internet

Data Entry

Filing

Taking messages

In-bound/Out-bound Call Center Environment

Microsoft Outlook

Access

PowerPoint

Excel

Proficient in research and Data Entry

Excellent Communication Skills

Quick Learner

15 years of customer service experience

Strong ability to set priorities and to achieve goals

Team Player

References:

UPON REQUEST

Contact this candidate