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Customer Service Manager

Location:
Englishtown, NJ, 07726
Salary:
$40,000 - $45,000
Posted:
October 29, 2014

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Resume:

Maureen Pastore

* **** **.

Manalapan, NJ *****

( Cell 732-***-****

acgjqh@r.postjobfree.com

**/****- ******** **********

Accounts Receivable Coordinator

. Scan all monthly rent checks for 5 properties (2000 checks)

. Prepare Final Account Statements

. Section 08 Paperwork, tenant and state portion

. Collection Calls to reduce delinquencies

. Prepare monthly matrix reports for monthly corporate meeting

. Collections on former resident delinquencies

. Prepare bank deposits for several banks coordinating with site,

journal entries

. Deposit and process all move in monies per site

. Prepare Adjustment Forms for Tenant Ledgers, Prepare closing

statements

. Assist with accounting projects and prepare reports

. Prepare eviction paperwork for court filings

1/2011 - 9/2013 First Service Residential Realty, LLC

Executive Assistant/Office Manager

Office Manager

. Prepare all travel arrangements for Vice President.

. Responsible for processing 1600+ monthly rent checks. (AR)

. Reconcile tenant ledgers for court filings

. Manage current office staff in NJ and MA offices

. Coordinate maintenance work orders between vendor and tenant

. Prepare leasing packages, auditing leased files

. Assist Vice President with all correspondence, expense reports,

monthly reporting.

. Bank reconciliations for operating accounts

. Journal entries

. Responsible for collecting on delinquencies

. Prepare Bank Deposits, Manage Escrow Account, Call on delinquent

rent owed. Prepare monthly reports. LIHTC, Section 8 Paperwork

. Responsible for processing Repair Invoices AP (300). Reconcile

vendor statements. Coding and posting to GL. Prepare check runs

for 50 communities. Prepare closing statements for real estate

transactions.

. All accounts payable/receivable monthly reports, GL for

Northeastern Region.

. Excellent Customer Service skills, analytical and time management

skills

03/2009-1/2011 First Heritage Title Agency, LLC

Lizanne Healey-Smith Law Office

Operations Manager/Legal Assistant

. Responsible for processing all Title Orders, handle all compliance,

licensing and registration issues.

. Responsible for preparing HUD Statements, coordinate all closings

for several different clients. Mark up title binders, endorsements,

invoices

. Refinance, Purchase, and Commercial closings.

. Responsible for reconciling all bank statements, Three Way Trial

Balance

. Responsible for all for correspondence for Sr. Attorney .

. Responsible for all pre closing and post closing of loan packages.

. Manage all Escrow Accounts, Wire Transfers, Check Disbursements for

both firms

. QuickBooks, all accounts payable/receivable, GL

. Responsible for all correspondence for New Law Clients, Client

Billing, Wills, Trusts and Estate Planning, Family Law, Pro Bono

Clients, Preparation of Property Settlement Agreements, Quit Claim

Deeds, Personal Injury

3/2003 - 8/2008 Equititle, LLC

Office Manager/Executive Assistant

. Responsible for managing all departments of the Title Office on a

daily basis, handle all compliance, licensing and registration

issues.

. Implement and develop business operation plans.

. Responsible for preparing HUD Statements, coordinate all closings

for several different clients. Mark up title binders, endorsements,

invoices

. Refinance, Purchase, Commercial and Streamline closings,

responsible for all incoming and outgoing wire transfers, accounts

payable/receivable

. Prepare weekly reports and monthly financial reports.

. Coordinate daily appointments for Sr. Executive, manage office

calendar, and handle all incoming calls for Sr. Executive.

. Accounts Payable/Accounts Receivable

. Reconcile Bank Accounts/QuickBooks

. Make all travel arrangements, multi task activities according to

priority

3/1996 - 12/1999 Prudential Preferred Financial Services

Office Manager/Marketing Assistant

. Provided marketing support in a pre-sales capacity to multiple account

managers to exceed mutual sales quota.

. Served as liaison between clients and marketing Team guaranteeing

timely resolution of problems and increasing customer satisfaction.

. Worked with product managers in defining agent advertising product

requirements allowing sales agents to maintain customer focus.

1980 - 1984 Spencer, Carlson & Rosenthal

Paralegal/Legal Secretary

. Provided secretarial support to two associates duties included Typing,

Filing, Customer Billing, Shorthand and Dictaphone. Corporate

contracts, By Laws, Research

. Provided direct contact with customers/clients from Contract through

closing. Heavy real estate work.

. Attended Real Estate Closings, marked up title commitments for

attorneys.

. PI, WC and Wills, Trusts and Estates and Family Law

1978 - 1980 CitiBank, N.A.

Secretary -Legal Department

. Provided secretarial support, duties included Typing, Filing, Word

Processing, Shorthand and Dictaphone.

. Legal and External Affairs Group, Annual Report, SEC Filings,

Corporate By-Law, Real Estate

. Coordinated all office supply ordering for the entire facility

resulting in decreased cost.

. Assumed all responsibility for Customer Billing for the site.

Notary Public for the State of New Jersey

NJ Real Estate Salesperson Course

Microsoft Office, Excel, Outlook, Power Point, Share Point, Yardi,

QuickBooks, Property Ware, Tops, Real Page

Real Estate Paralegal



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