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Operations and Documentation Specialist

Location:
United States
Salary:
70,000.00
Posted:
October 29, 2014

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Resume:

Edward F. Brophy

** ******* ******

Staten Island, NY 10312

917-***-****

acgjpy@r.postjobfree.com

PROFESSIONAL SUMMARY:

Results driven and innovative professional with over 15 years of operations

management experience in multiple markets. Led multiple teams of

individuals from various departments to work together to maximize strengths

in order to create and sustain organizational growth. Strong background in

back office operations, subcontracting, contracts, human resources, process

improvements, root cause analysis, management and data analytics. Dedicated

advocate for first time quality and continual improvement to drive improved

business performance.

PROFESSIONAL EXPERIENCE:

Nigel Frank International, New York, NY

Operations Manager

May 2014 - Present

. Created internal processes for moving the administration of

independent contractors in-house from an outsourced vendor

. Managed the entire back office support team consisting of eight

associates from the Human Resources, IT, Administrative Support, Legal

and Accounting departments

. Established a formal Human Resources department ensuring full

compliance to all internal on-boarding requirements were performed

properly by all four participating departments: Internal Recruiting,

Human Resources, IT and Legal

. Identified internal hiring needs in order to create a new operations

department

International Market Recruiters, LLC, New York, NY

Vice President of Operations

November 2007 - December 2013

. Created and implemented all operational and human resource functions

throughout the company. This included all new company client

contracts, employee agreements, incentive compensation plans,

subcontractor agreements and other vital client and employee

agreements

. Led a staff of up to ten accounting and administrative professionals

. Developed the first structured Human Resources department in the

organization. This initiative included the development and

implementation of an Employee Handbook, the formation of functions to

administer employee benefits and creation processes to monitor

customer satisfaction

. Overhauled an entire accounting department to incorporate a seamless

and standardized billing process which improved the client payment

cycle from an average of 90 days to 30 days. Consistently achieve a

100% accuracy performance rate for a weekly hourly payroll and semi-

monthly salary payroll. Responsibilities included managing of all

commission allocations and payments to sales and recruiting personnel

. Solicited feedback from company personnel at multiple levels on how to

improve business unit performance. Utilized feedback to implement

multiple business flow improvements including management reporting

functions upgrades, key sales and recruiting reports streamlined in

order to clearly identify company strengths and weaknesses

. Developed an internal work flow process for each business unit

illustrating the ownership and responsibilities for all personnel in

each step of the process

Enherent Corporation, New York, NY

Director of Operations

March 1996 - November 2007

. Managed all fiscal and process management for multiple Fortune 500

Companies Clients including IBM, Goldman Sachs, Citigroup, AT&T,

Pfizer, Cigna, General Services Administration, U.S. Army, and the

City of New York

. Established internal company Policies and Procedures in order to

identify new work flow process for all company initiatives

. Engineered new accounting practices which improved the processing of

invoices up to 40% faster, resulting in savings of over $500,000.00

per year and reduced the accounts receivable by 25% with an average

payment cycle reduced from 60 days to 45 days. Improved management

reporting capability by establishing specific benchmark and detailed

analytical reports along with the increased statistical communication

to the sales and recruiting departments resulting in a cost savings in

excess of $200,000.00 per year

. Led the administration and delivery of all business related contracts

including all client and consulting agreements as the company liaison

for all clients and consultants, resulting in a customer satisfaction

score increase from 65% to a record company high 99.6%

. Reviewed and responsible for efficient recordkeeping of all monthly

commissions for up to twenty Account Executives and Recruiters

Tempforce Inc, New York, NY

Sales Manager

October 1992 - March 1996

. Implemented Company Sales Program and managed a team of up to three

Account Executives, that were responsible for the placement of all

Administrative and Back Office temporary support positions

. Developed detailed sales plan for sales associates in order to focus

their sales objective to defined industries (i.e. banking, legal,

publishing, etc.) which resulted an increase in sales revenue from $2

million to $10 million in three years and individual sales to exceed

$5 million for the same period

EDUCATION:

Ohio University-Athens, OH

Bachelor of Science in Journalism

SKILLS

Databases: MS Access, Crystal Reports, Resume Writer, Salesforce.com,

TempWizard, ADP Report Smith, Fieldglass, Beeline, IQ Navigator, Bullhorn

and various individual company proprietary systems

Tools: Strong background in Microsoft Office, Access, and Outlook



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