Edward F. Brophy
Staten Island, NY 10312
acgjpy@r.postjobfree.com
PROFESSIONAL SUMMARY:
Results driven and innovative professional with over 15 years of operations
management experience in multiple markets. Led multiple teams of
individuals from various departments to work together to maximize strengths
in order to create and sustain organizational growth. Strong background in
back office operations, subcontracting, contracts, human resources, process
improvements, root cause analysis, management and data analytics. Dedicated
advocate for first time quality and continual improvement to drive improved
business performance.
PROFESSIONAL EXPERIENCE:
Nigel Frank International, New York, NY
Operations Manager
May 2014 - Present
. Created internal processes for moving the administration of
independent contractors in-house from an outsourced vendor
. Managed the entire back office support team consisting of eight
associates from the Human Resources, IT, Administrative Support, Legal
and Accounting departments
. Established a formal Human Resources department ensuring full
compliance to all internal on-boarding requirements were performed
properly by all four participating departments: Internal Recruiting,
Human Resources, IT and Legal
. Identified internal hiring needs in order to create a new operations
department
International Market Recruiters, LLC, New York, NY
Vice President of Operations
November 2007 - December 2013
. Created and implemented all operational and human resource functions
throughout the company. This included all new company client
contracts, employee agreements, incentive compensation plans,
subcontractor agreements and other vital client and employee
agreements
. Led a staff of up to ten accounting and administrative professionals
. Developed the first structured Human Resources department in the
organization. This initiative included the development and
implementation of an Employee Handbook, the formation of functions to
administer employee benefits and creation processes to monitor
customer satisfaction
. Overhauled an entire accounting department to incorporate a seamless
and standardized billing process which improved the client payment
cycle from an average of 90 days to 30 days. Consistently achieve a
100% accuracy performance rate for a weekly hourly payroll and semi-
monthly salary payroll. Responsibilities included managing of all
commission allocations and payments to sales and recruiting personnel
. Solicited feedback from company personnel at multiple levels on how to
improve business unit performance. Utilized feedback to implement
multiple business flow improvements including management reporting
functions upgrades, key sales and recruiting reports streamlined in
order to clearly identify company strengths and weaknesses
. Developed an internal work flow process for each business unit
illustrating the ownership and responsibilities for all personnel in
each step of the process
Enherent Corporation, New York, NY
Director of Operations
March 1996 - November 2007
. Managed all fiscal and process management for multiple Fortune 500
Companies Clients including IBM, Goldman Sachs, Citigroup, AT&T,
Pfizer, Cigna, General Services Administration, U.S. Army, and the
City of New York
. Established internal company Policies and Procedures in order to
identify new work flow process for all company initiatives
. Engineered new accounting practices which improved the processing of
invoices up to 40% faster, resulting in savings of over $500,000.00
per year and reduced the accounts receivable by 25% with an average
payment cycle reduced from 60 days to 45 days. Improved management
reporting capability by establishing specific benchmark and detailed
analytical reports along with the increased statistical communication
to the sales and recruiting departments resulting in a cost savings in
excess of $200,000.00 per year
. Led the administration and delivery of all business related contracts
including all client and consulting agreements as the company liaison
for all clients and consultants, resulting in a customer satisfaction
score increase from 65% to a record company high 99.6%
. Reviewed and responsible for efficient recordkeeping of all monthly
commissions for up to twenty Account Executives and Recruiters
Tempforce Inc, New York, NY
Sales Manager
October 1992 - March 1996
. Implemented Company Sales Program and managed a team of up to three
Account Executives, that were responsible for the placement of all
Administrative and Back Office temporary support positions
. Developed detailed sales plan for sales associates in order to focus
their sales objective to defined industries (i.e. banking, legal,
publishing, etc.) which resulted an increase in sales revenue from $2
million to $10 million in three years and individual sales to exceed
$5 million for the same period
EDUCATION:
Ohio University-Athens, OH
Bachelor of Science in Journalism
SKILLS
Databases: MS Access, Crystal Reports, Resume Writer, Salesforce.com,
TempWizard, ADP Report Smith, Fieldglass, Beeline, IQ Navigator, Bullhorn
and various individual company proprietary systems
Tools: Strong background in Microsoft Office, Access, and Outlook