DEREK L. TOLEDO

**** ****** *********

Westchester, CA 90045

310-***-**** (Cell)

acgjpf@r.postjobfree.com

Management Executive . Operations Strategist . Business Development .

Project Leader

Hands-on Business Development Executive ( Operations Specialist, and

Project Leader with extensive experience in fulfillment, business services

and strategy. ( Recent top tier university MBA graduate. ( Focus on 3PL,

contract fulfillment and distribution cost controls. ( Experience with ERP

Oracle and SAP products ( Experienced Manager and Team Leader on a wide

variety of projects including supply chain management, research analysis

and system strategies. ( Highly knowledgeable in Six Sigma Methodologies,

Turnaround Management, and Process Improvement. ( Expert external and

internal customer relationship builder. ( Consistently deliver excellent

documentation, communication and mentoring skills. ( Experience with C-

Level clients. ( Global outsourcing experience and international travel

savvy.

A proven and principled management executive with a record of exceptional

results.

. Managed nine Distribution Centers nationwide, majority of the clients

are international and from emerging markets.

. Over 300,000 square feet of distribution space dedicated to apparel,

managed 600,000 square feet total

. Opened 3 Distribution Centers on budget and on time

. Restructured fulfillment, digital print facility raising net profit

$800,000 in four quarters, while reducing costs by 11% and headcount

by over 25%

. Created a coaching and mentoring system that retained 100% of all

critical personnel and front line supervisors

. Negotiated one of the largest third party contracts in the company's

57 year history

. Hunted and established over 2 million dollars in new business,

maintaining a net profit level of over 30%

. Integrated new clients into current OMS, WMS and CRM systems. Clients

including E*TRADE, SunAmerica, KIA Motors, LeapFrog, Hyundai, Nike,

Baxter, Wells Fargo and Pacific Life

. Provided leadership role through periods of tremendous distribution

growth and change with an established leader in the fulfillment

industry

Professional Experience

Source Logistics/Fulfillment Corporation of America

Vice President Operations

October 2013-July 2014

Managed multiple distribution centers specializing in Big Box retail and

small package e-commerce. 7 direct reports with 150 indirect reports. Main

liaison with international clients on fulfillment and distribution

strategies. Expert with eCommmerce clients. Manages all external vendors

including a network of freight companies. Full P&L and CapEx responsible

for 9 distribution centers. Uses Six Sigma and Lean concepts to streamline

processes internally. Presents results to ownership and Board of Directors.

Dramatically reducing costs in labor, consumables, equipment and

outsourcing.

. Saving over 20% on total labor costs and renegotiated all labor

contracts going forward.

. Working with clients like Nike, The Standard, Bentex, Unilever, and

Coca-Cola to streamline their warehouse and distribution operations

with best of breed practices.

. Coaching and mentoring team on process improvement concepts and Six

Sigma strategies.

. Spearheading safety initiatives to cut recordable incidents to zero.

. Negotiating pricing, metrics and terms with all current and new

vendors.

. Streamlining distribution processes to build efficiency and accuracy.

TQM Media LLC

President

May 2011-October 2013

Established a non-asset based outsourcing company specializing in direct

mail, fulfillment, distribution and data management. Focusing on travel,

retail, financial, and CPG verticals. Partnering with best of breed

providers to offer a competitive suite of marketing and data services.

Consulting with clients on process improvement and workflow efficiencies.

Teaming with a bleeding edge SaaS platform provider to deliver highly

targeted marketing data to Fortune 500 companies. Created offshore

distribution solutions in China and Vietnam.

. Prints all directories for one of the fastest growing healthcare

companies in the U.S

. Awarded and managed one of the largest class action print and mail

jobs in 2011

. Consulting and brokering equipment sale for one of the largest

insurer's in the country

. Commitments from Fortune 500 companies to use SaaS platform in future

marketing campaigns

. Represents company at printing and fulfillment launch events,

marketing conferences, and media conventions

Towne Allpoints Communications

Sales Executive

August 2004 - May 2011

Orchestrated Go-To-Market strategies and communication programs for Fortune

1000 companies. Solicited new projects with C-level clients. Helped

integrate future work and collateral into WMS. Worked with Account

Management team on the nuances of each account. Consistently developed new

business opportunities. Conducted high level tours and presentations.

Reported directly to the CEO. Traveled extensively evangelizing the company

brand.

. Sold services including fulfillment, direct mail, logistics, marketing

and printing solutions to Fortune 1000 and medium-sized companies

. Partnered with clients to help build new business to business (B2B)

and business to consumer (B2C) marketing strategies, focusing on

retention and acquisition

. Hunted and maintained two million dollars in annual sales revenue

. Managed current relationships with C-level clients and introduced new

solutions and money saving processes

. Solicited new clients and prospects

. Facilitated new product launches domestically and internationally

. Provided most profitable accounts to the corporation, over 30% net

profit

. Trained Account Mangers on the nuances of all fulfillment, marketing

and direct communication accounts

. Partnered with marketing agencies on acquisition and retention

programs

. Resident expert on company wireless technologies

. Managed all of E*TRADE out going retention marketing materials and

statements for Corporate Services, Client, Bank, and Mortgage

Towne Allpoints Communications

General Manager, Los Angeles facility

March 2003-August 2004

Managed a 120,000 square foot fulfillment, 3PL and manufacturing plant with

over 130 employees. Reported directly to the CEO. Mentored and supervised

20+ direct reports. Managed all of the in-house Account Management and IT.

Catalyst for the turnaround of the plant. Capital expenditure and P&L

responsibility. In charge of all HR decisions, hiring, and firing. Head

advocate and team leader for safety compliance. Team member for ISO

certification process. Solicited new work for the plant.

. Managed, mentored and supervised over 130 employees

. Transformed facility from near closure to highly profitable plant in

four quarters

. Helped build top line revenue by five million dollars

. Improved on time performance and accuracy by 50%, reduced spoilage by

95%

. Cut safety violations and worker's compensation filings by 90%

. Created code of ethics and work principles that is still being

utilized today

RR Donnelley Financial, Custom Communications Division

Senior Customer Service Representative/Customer Service

Representative/Account Lead

July 1997-March 2003

Lead and mentored Customer Service Team. Managed the largest accounts for

the company. Used Six-Sigma and Lean Manufacturing training to spearhead

efficiency projects. Partnered with sales on new client presentations.

Lead on programming steering committee. Member of company's safety team.

. Serviced large financial clients including Pacific Life, Sunamerica,

Wells Fargo, and Washington Mutual

. Helped clients initiate new marketing campaigns

. Trained incoming Customer Service Representatives on processes,

procedures, and policies

. Attended sales meetings and facilitated client presentations

. Implemented cost savings processes that saved client and internal

fulfillment facility thousands of dollars

Legal Information Technology Group

Senior Analyst

1993-1997

Lead database technicians in the function of data mining for information

for law firm clients. Created databases and delivered information for

pharmaceutical and financial litigation cases.

. Serviced large law firms with custom database and hard coding needs

. Maintained databases used in muti-million dollar class action lawsuits

. Co-directed the move of the corporate headquarters, twice in four

years

Education

University of Southern California, Los Angeles, CA

Master of Business Administration MBA

Program was world ranked #1 in Leadership

and Management, Wall Street Journal 2009

California State University-Dominguez Hills, Carson, CA

B.S. Business Administration

Management and Human Resources

Concentration

University of California, Los Angeles, CA

Chemical Engineering Major

Skills and Training

. Proficient Windows, Mac OSX

. MS Office Suite (Word, Excel, Access, PowerPoint, Outlook) Visio,

Quicken

. Salesforce, SAP, Oracle CRM, Dynamics

. Design - Illustrator, Quark, PhotoShop, Adobe Acrobat, Dreamweaver 8

. Six Sigma Greenbelt Certification

. Zanger Miller Conflict Management Certification

. Beginning Mandarin Chinese U.S.C. Certification

. Seasoned and savvy domestic / international traveler

Affiliations

. USC Alumni Donor

. Co-founder/Managing Partner, Saudade Wines

. Board Member of Ceremax Investment Corporation

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