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Customer Service Manager

Location:
California
Posted:
October 29, 2014

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Resume:

James Barrett

Plant Manager - SLM Exchange

Murfreesboro, TN

acgjpd@r.postjobfree.com - 615-***-****

A Senior International Manufacturing Manager with broad-based operations and plant management

experience. Skilled at turning around failing and troubled organizations and streamlining operational

processes. Effectively created and directed successful teams in environments of ethnic and cultural diversity.

Proven track record for successful management of new plant start-ups from concept to full operation. An action

oriented leader with expertise in:

• Strategic Manufacturing Planning • Empowerment and Team Management

• JIT/Flow Manufacturing • MRP II

• Capacity Analysis/Expansion • International Logistics

• Total Quality Management • Environmental Laws (Canada/USA)

WORK EXPERIENCE

Plant Manager

SLM Exchange - Murfreesboro, TN - 2014 to Present

Reporting to the Vice President of U.S. operations. SLM is a Canadian based company that provides reverse

logistics management to electronics manufacturers and retailers, from product return to the end of life.

• Overseeing the startup of retail returns for companies such as Amazon, Walmart and Disney World.

• Managing a team of 15 material handlers and electronics technicians.

• Leading the documentation of operational processes while ensuring that start-up operations are flowing

smoothly

• Developing plant layouts including security systems, storage, product warehousing, shipping & receiving and

vendor storage.

• Overseeing the setup of inventory management system and auction.

Owner/General Manager

Joe's Place Cafe - Woodbury, TN - 2006 to 2014

Overall manager of an American Southern style restaurant 4,000-sq. ft. facilities staffed by up to 23 employees.

Responsible for 18 hours a day, seven days a week and a daily output of up to 300 meals. Annual sales of

$650,000.

• Increased sales by $16,000 a month over previous owner.

• Lowered operating expenditures by 30%.

ONWER

Joe's Place Cafe - Woodbury, TN - 2012 to 2012

2012, worked with new companies moving to the area and start-ups to get established in the community.

• Received Letter of Commendation from State Representative Mark Pody for helping to grow the small

businesses within the community.

Quality Manager

MCA FAB - 2005 to 2006

was overall quality wrote quality manual, procedures, decreased rejects by 20%. Set up paint charts. Got them

ready for QS-9000. Increased sales 200,000 a year. Got them G.M.C truck grill account, due to a relationship

threw Parthenon Metals.

Plant Superintendent

Parthenon Metal Works - LaVergne, TN, US - 1983 to 2005

5yrs)

Sales/ Customer Quality Engineer (4Yrs.)

Customer Quality Engineer (5 yrs)

Quality Control Supervisor Both shifts ( 6 yrs)

Assistant Supervisor Recut Dept. (3yrs)

Reporting to the General Manager. Parthenon conceives, designs, and produces a diverse array of products

that can be found in most homes, offices, and vehicles. Founded in 1883, the company is made up of 19

business units, 19,000 employee-partners, and 140 facilities in 18 countries.

• Initially started in the packaging department for the manufacturer of steel tubing business lines. Advanced

to the Plant Superintendent role overseeing 105 employees.

• Oversaw All aspects of production planning, master scheduling, import/export and inventory control

• Lowering change over time, decreased rejects by 15%, and increased time to market by 19%.

• Spearheaded training program for MRP system company wide, resulting in increased accuracy in inventory

to 97%, "zero stockouts" and increased customer service rating by 15%.

• Installed storage rack system to increase warehousing space by 50% with a reduction of stock-to-floor time

of 50%.

EDUCATION

High School Diploma in Management of Skills for New Supervisors

Crosby College



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