MARLON A. MARTIN

*** ****** ***** ****, *** Rochelle, NY 10804

Cell: 267-***-**** Email: acgjow@r.postjobfree.com

SUMMARY

Committed and motivated supervisor with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

HIGHLIGHTS

• Superior customer service Focused on customer satisfaction

• Client relations specialist Management of remote employees

• Conflict resolution techniques • Skilled multi-tasker

• Team management Training and development

EXPERIENCE

Aladdin Food Management Services, LLC

Present –Queens NY

Ensured that food is maintained at appropriate temperatures, plan and assign employees work schedules, training and monitoring staff daily work assignment, maintain inventory, provide my assistance to crew where ever I’m needed in heavy work flow. Clean, sterilize, and disinfect work areas and equipment.

Food Service Supervisor, 09/2010 to 09/2013

Sutton Park Center for Nursing & Rehabilitation – New Rochelle, NY

Successfully managed the activities of team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representative. Addressed negative customer feedback immediately. Provided detailed monthly departmental reports and updates to senior management.

Dispatcher / Driver, 12/2005 to 01/2009

Paragon Acura – Queens, NY

Used communication through telephone, radio and computer to receive the request of the passenger. Loaded and unloaded vehicle inventory upon delivery, enter RO’s into computer system. Worked in the department for service parts. Distributed work to the appropriate areas throughout the shop. Prepared vehicles for the display room, transported vehicles to various locations.

News Paper Distributor Supervisor, 05/2003 to 04/2005

Publisher Circulation Fulfillment – Bronx, NY

Supervised and assisted staff in the reception area. Answering multiple phone lines, directing visitors to appropriate areas. Provided vendors with newspaper supplies. Made sure all safety hazards were maintained and up to date. Trained new employees, In charge of inventories, assisted supervisors with special projects.

EDUCATION

Associate Degree in Physical Education and Social Studies: Physical Education and Social Studies, 1995

G.C FOSTER COLLEGE – St. Catherine, Jamaica

High School Diploma: Grammar, 1992

CALABAR HIGH SCHOOL – St. Andrew, Jamaica

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