Shanita Washington

***** ***** ****

Dallas TX **287

469-***-****

acgjot@r.postjobfree.com

Objective:

I am seeking a competitive and challenging environment where I can serve

your organization with my skills/experience and establish a career for

myself.

Career Experience:

NationStar Mortgage LLC Lewisville TX

June 2012-Present

Title:Sr. Bankruptcy Specialist

V Assist in the timeline of the bankruptcy process

V Responsible for timely filing Proof of Claims and Motion for Relief

V Responsible for monitoring the Court Docket throughout the entire

bankruptcy

V Assist counsel retained in filing such motions, affidavits,

reaffirmation agreements, post petition fee notices, payment change

notice and other bankruptcy related duties

V Responsible in application of the payments in the system, post

petition payment history, pencil ledger and suspense and ancillary

Money Management Int Ft Worth TX

April 2007-June 2012

Title: Sr. Bankruptcy Counselor

V Responsible for one on one telephone inbound calls, in person, or web

chat counseling.

V Assisting the client with their financial situations by offering debt

counseling solutions and attempting to find solutions

V Responsible to be abreast of current economic conditions and

legislation and maintain an ongoing analysis of the impact of such

developments on clients.

V Provided a personalized action plan with goals for the client to get

to their credit score that they have as an goal..

Datatrac Ft Worth TX

May 2006-March 2007

Title: Customer service Rep

V Talking to others to convey information effectively. Knowledge of

principles and processes for providing customer and personal services.

V This includes customer needs assessment, meeting quality standards for

services, and evaluation of customer satisfaction.

V Answering a extremely high volume of calls, actively looking for ways

to help customers.

Education:

V Certified Consumer Credit Counselor 2005-2006 Arlington TX

V Concorde Career Institute Arlington TX June2005-April2006

V Executive Campus Directors list, Academic Deans List, Helping Hands

and Perfect Attendance

V Cassata High School Fort Worth TX 1997

Skills

*MS Word *MS Power Point * MS Excel * MS Outlook* Windows XP, 7 *Corel *

All Office Equipment* Public Speaking *LPS Desktop *LSAMS *Fortracs *Remedy

*PACER *Microsoft Office *Lotus Notes *IBM Notes

Contact this candidate