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Customer Service Manager

Location:
Maple Shade Township, NJ
Posted:
October 29, 2014

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Resume:

Cristina Hullings

Maple Shade, NJ *****

acgjnn@r.postjobfree.com

707-***-****

OBJECTIVE: A professional manager with more than 14 years of success in business

administration. Property investments and devising and executing strategies resulting

in significant sales and profit growth. Demonstrating ability to revitalize

disengaged and struggling companies with hands-on approach in all areas of operations.

An effective leader skilled in personal development and providing training and

incentives resulting in a motivated sales force. Particularly effective in balancing

the tactical needs with strategic objectives.

AREAS OF EXPERTISE:

? Bilingual Translator

(English/Spanish)

? 14 Years of Office Experience

? Property Management

Project Coordinator

US Installations Group, 3321 Industrial Dr., Santa Rosa, CA 95403

March 24, 2014- August, 2014

Project Coordinator

Accounting, scheduling/pre-route, dispatch, daily job progress, request purchase

orders, upload and track photos/waivers, confirm next day crews, customers and

materials for job sites. Order materials for flooring. Customer service and project

management. Assumed the role as general manager.

Commercial Decor Group, 920 Mendocino Avenue, Santa Rosa, CA 95401

August, 2013-September, 2013

Project Manager

Review job contracts and proposals, request purchase orders, set up projects and

create weekly itineraries for the crew. Check and answer E-mails, upload and track

photos including signoffs, confirm next day crews. Attend daily office meetings,

update project board. Complete client invoicing, request plans for new projects. Set

up and purchase flight tickets and car rentals for the crew including hotel

reservations. Track materials for projects. FedEx or mail all itineraries and checks

weekly. Create new job files. Customer service.

Angel's Floor Coverings, 300 W. College Avenue, Santa Rosa, CA 95401

October, 2011-July, 2013

General Manager

Handled all responsibilities of a new company, answering phones, flooring sales,

created a high volume of invoices and estimates. Bookkeeping, responsible for weekly

payroll, bank deposits, set up and maintained new accounts. Open and respond to all

correspondence, marketing, media advertising. Produce daily jobsite schedule, office

inventory and customer service. Payment arrangements with clients on delinquent

accounts.

Law Offices of Jeffrey W. Parks, 717 College Ave., 2nd Floor, Santa Rosa, CA 95404

March, 2010-March, 2011

Claims Specialist

Settled property damage, bodily injury subrogation claims and lawsuits. Set up and

negotiated payment agreements for claimants. Prepared all claims for litigation.

Handled a high volume of phone calls from claimants, attorneys and insurance carriers.

Overlooked the recovery of collection claims. Prepared all correspondence for

claimants in default. Translate all letters from claims for Spanish speaking

defendants.

Alliance Property Management Inc., 1611 4th Street, Santa Rosa, CA 95404

February, 2005- February, 2010

Property Manager

Execute and prepared rental agreements daily. Reviewed and processed all rental

applications including running credit reports and rental references. Responsible for

daily property showings and inspections. Prepared and served tenants with legal

notices. Represented the owners in court in order to obtain unlawful detainers.

Arranged meetings with owners for prospective or new business. Coordinated all

maintenance repairs and remodels with owners and vendors. Office supervisor and

responsible for new employee training. Created and approved all advertisements.

Updated the rental hotline, vacancy list and website. Attended monthly and yearly

educational courses held by the National Association of Residential Property Managers

Performance Property Management, 445 Orchard Street, Santa Rosa, CA 95404

March, 2003-January, 2005

Administrative Assistant

Prepared rental agreements, screen and process rental applications, create and update

vacancy lists on a daily basis, advertisement for English/Spanish newspapers,

coordinate maintenance repairs, schedule or complete property inspections, respond to

landlord reference request, enter invoices for bookkeeper, collect rents, lobby

assistance, marketing inventory, and customer service.

California Property Management, 3559 Airway Drive, Santa Rosa, CA 95403

December, 1999-January, 2002

General Manager

Financial statements, supervising a staff of five, complete rental agreements, process

rental applications, newspaper advertisements, acquire and plan maintenance requests,

schedule move in/out inspections, tenant/owner correspondence, marketing, inventory,

assist bookkeeper, filling and customer services.

EDUCATION: Santa Rosa Junior College, Business Office Technology and Piner High

School, Applied Business

TECHNICAL KNOWLEDGE: Microsoft Word, QuickBooks, Excel, PowerPoint, Outlook, Yardi,

Promise, FileMaker & proficient in Social Media.



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