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Customer Service Quality Control

Location:
Altamonte Springs, FL
Posted:
October 29, 2014

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Resume:

Peter V. Rausch Email: acgjm6@r.postjobfree.com

*** ********* ******, ********, **, 32746 Phone: 407-***-****-home; 407-***-****-mobile

Objective: Biologist, Chemist, Technician, Laboratory

Work History:

1. State of Florida-Department of Agriculture and Consumer Services, Division of Food Safety

3125 Conner Boulevard, Suite D, Tallahassee, FL, 32031

Employment Period: 05/2013 – 01/2014 Classification: Chemist Level-1 Food Safety Lab

Analyst

Supervisor’s name: Mr. Mark French Phone: 850-***-****

sulfite level determination by Monier-Williams method

protein level by analysis of Nitrogen percentage

2. Dynamic Pharmaceuticals, 15431 Flight Path Drive, Brooksville, Florida 34604

Employment Period: 11/2012 – 12/2012 Classification: Chemist-Quality Control

Supervisor’s name: Mr. Jamie Acivedo Phone: 352-***-****

Review, update, validate Lab SOP and STP

HPLC analysis of lab samples

3. Sancilio & Company, 3874 Fiscal Court, STE 200, Riviera Beach, FL 33404

Employment Period: 12/2011 – 07/2012 Classification: Chemist-Methods Development

Supervisor's name: Dr. Mehul Patel Phone: 561-***-****

Developed and validated assay for Estradiol and Progesterone in cream formulation

Developed and validated cleaning method for Estradiol and Progesterone

Routine Maintenance and certification of various laboratory instrumentation

QC analysis on lab samples, audit and review of lab notebooks

4. Convergys, Inc., 285 International Pkwy, Lake Mary, FL 32746

Employment Period: 06/1999 - 01/2011 Classification: Customer Service Rep

Supervisor's name: Mr. Eric Jones Phone: 407-***-****

In-bound call center customer service on various accounts, (i.e. Dell, Compaq, Southern Bell

Communications, Media-Comm Communications, Home Depot, ATT Wireless)

Service Support (i.e. assist with account creation, verification, maintenance, upgrade, downgrade,

cancellation and/or save-retention, billing issues, miscellaneous issues)

Tech support for Windows OS (primarily 9X, 2K, XP, Vista) and dsl/broadband network/Internet

connectivity

5. Schering Research Institute / Key Pharmaceuticals (Multiple Locations):

1011 Morris Ave. Union, NJ 07083-7197

Employment Period: 03/1991 - 02/1998 Classification: Chemist / R&D

Supervisor's Name: Mr. Paul Johnston Phone: 908-***-****

• Methods development, type of analysis, process parameters, data acquisition; analysis,

and verification, documentation, methodology write-up, submission for validation and

certification to SOP, last project

• particle size determination by laser diffraction scatter pattern

• QC analysis on lab samples, audit and review of lab notebooks

Pembroke Pines, FL, 33027

Employment Period: 04/1987 - 03/1991 Classification: Chemist / R&D

Supervisor's Name: Mr. John Breslin Phone: 908-***-****

• Method development for Nicotine, Nitroglycerin, Theophylline in transdermal patch

products, by reverse HPLC and/or GC analysis

• QC analysis on lab samples, audit and review of lab note

Miami, FL,

Employment Period: 11/1983 - 04/1987 Classification: Chemist / QC

Supervisor's Name: Mr. William Kiddle Phone: 908-***-****

• Quality Control for all products from raw materials, intermediates, finished products

through In-house STP, USP and NF

• Typical instrumentation was UV-Vis, IR, KF, HPLC, GC, Hanson Dissolution

Automation Apparatus

Wet Bench Chemistry and Instrumentation Familiarity:

Lab Experience: Extensive wet bench chemistry (referenced mostly through USP- XIX and NF-IV) i.e.

o

pH, viscosity, refractive index, melting point, freezing point, vacuum distillation, moisture, density,

grinding, separation, filtration, centrifugation, hydrolysis, titrations, chirality, arsenic level, heavy metals,residue on ignition, TLC, Hazardous waste collection, Restricted API

Instrumentation Operation: FTIR, HPLC (Waters, Perkin-Elmer, Shimadzu), GC (HP, Perkin-Elmer / FID

o

and TCD detector), NMR, AA, HP particle size Analyzer, Hanson Automated Dissolution Systems, Karl

Fisher, Muffle furnace, Perkin-Elmer UV and PDA, Mettler micro-balance and microscope), Perkin-Elmer

Total Chrome software for HPLC

Job Related Training / Certifications:

American Chemical Society - Associate from 04/1987 - 01/1998

HAZMAT - Emergency Response Level 1 - New Jersey/New York Materials Departments, May-

1991

A+ (Software/Hardware) Certification Comp TIA ID# E58DTT1033, Jan-2000

MCSE NT 4.0 Certification Microsoft Corp. ID# 1218603, Mar-2001

Education:

Montclair State University, 1 Normal Ave, Montclair, NJ 07043 Degree: Bachelor of Arts in Biology

Major Study: Biology Cumulative Semester Hours: 37.0 Cumulative Biology GPA: 3.0

Minor Study: Chemistry Cumulative Semester Hours: 36.0 Cumulative Chemistry GPA: 3.0

Total Semester Hours: 137.0 Cumulative GPA: 2.9

References:

Dr. Janice Cacace Phone: 727-***-****

Mr. Mike West Phone: 386-***-****

Dr. Mehul Patel Phone: 609-***-****



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