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Sales Customer Service

Location:
San Francisco, CA
Posted:
October 29, 2014

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Resume:

Cell.310-***-**** acgjkz@r.postjobfree.com

Mara Jimenez

Retail Manager

PERSONAL SUMMARY

A highly experienced professional who possess the required level of retail management know how

needed to inspire, lead, develop and motivate staff. Thereby helping them to achieve outstanding

results through passion, innovation and support. Key qualities include innovation in product range

and responsiveness to market trends, as well as being able to give superb product knowledge and

training to junior staff so they can deliver industry leading advice and service to customers.

Having a real passion for retailing, with a strong desire to exceed customer expectations. Currently

looking for a suitable position with an exciting retailer who promotes from within and rewards

achievers.

WORK EXPERIENCE

CHICO’S FAS

Store Manager May 2014 - Present

Selected Achievements

• Develop staff trough performance management.

• Hiring management & core talent.

• Improve shrink by 50%

COACH

Co - Manager August 2009 – May 2014

Having overall accountability for growing the sales and profitability throughout each area of the

flagship store. Managing teams to deliver KPI's and compliance throughout the operation, as well

as delivering excellent standards of customer service.

Duties:

Driving and maximizing the sales and profitability of the store to achieve growth.

Monitoring and review staff and store performance on a regular basis.

Driving sales through maximizing team performance.

Organizing, preparing and arranging promotional materials and displays.

Maximizing sales through effective merchandising.

Leading by example in all aspects of the role.

Recruiting, training, supervising and appraising staff.

Maintaining accurate statistical and financial records.

Managed control inventory, organized, efficient conducting monthly and quarterly audits.

AREAS OF EXPERTISE

Visual communication

Stock management

People management

Operational management

Merchandising standards

PERSONAL SKILLS

Team work

Decision making

Fluent spoken and written English and Spanish

Perseverance

Attention to detail

Confidence

KEY SKILLS AND COMPETENCIES

• Creating short and long terms business plans.

• Can support a team and manage both good and poor performance.

• Proactive and able to use initiative when solving problems.

• Commercial awareness with superb business skills.

• Having a fast moving `can do` attitude.

• Good skills and knowledge of the latest retail software systems.

• Able to develop staff through performance management.

Avon

Inc.

DISTRICT SALES MANAGER 2007 - 2009

• Implement field strategy to achieve direct selling.

• Recruited, trained, and motivated a staff of 350 independent sales representatives.

• Controlled administrative budget for a million dollar sales district. Grow and

sustain profitable sales by meeting sales planes.

Macys (Manhattan Beach, Ca.) 2005 - 2007

Laura Mercier counter

Make-up artist

Responsible to deliver sales & develop sales strategies.

SHISEIDO (Freelancer) 2004 - 2006

Awards

COACH Leadership award after the first 2 quarters in 2010.

COACH Leadership and Mentor award in consecutive from 2011 – 2014.

ACADEMIC QUALIFICATIONS

Lakeshore Technical Collage Sheboygan, WI 1999-2001

UTBE Mexico D.F. Graduate 1999



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