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Customer Service Human Resources

Location:
Humble, TX
Posted:
October 29, 2014

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Resume:

A rnit ta Bell, PHR

***** ******* **** ****

Humble, TX 77338

(C) 832-***-****

Arnit acgjke@r.postjobfree.com

Summary

H uman Resources Manager with experience in client relationship development, corporate

recruiting, t raining and development, employee relations, employee separation process and

A ffirmative Action and Regulatory compliance. I have extensive knowledge in Performance

I mprovement Plans, Compensation Analysis and Benefits planning and rollout. P roficient

i n facilitating Diversity Training, Harassment Free Work Place and Violence Free Work

p lace, as well as other t rainings. Strong Employee Relations skills and experience with

A ffirmative Action Tracking and EEOC Claims.

E xperience:

S tandardaero Aviation Houston, TX August 2009 – September 2014

Sr. H R Generalist

Prepare company for Regulatory Audits and Talent Acquisition. Expertise in the areas of

C lient Relationship Management, Training and Development, Employee Relations, EEOC

f ilings and Resolution and Regulatory compliance. Responsible for recruiting, orientation,

creating and maintaining employee files and drug testing.

• Responsible for the Talent Acquisition process for the facility, which consisted of 196

Associates.

• Conducted the Orientation and Onboarding process for all new hires and ensured all

paperwork was completed.

• Ensured that all drug tests were maintained in compliance with the Federal Aviation

A dministration.

• Oversaw the Employee Opinion Survey process, which involved analyzing results, working

w ith employees and the leadership team to identify issues and to develop the action plan to

address areas of deficiency.

• Handled all Employee Relations issues, worked with employees and leadership to

effectively administer the progressive discipline process. Handled all HR filing and

administrative duties. Responsible for STD/LTD and 401(k).

• Administered the Workers’ Compensation process.

• Worked with the Vice President/General Manager and the Vice President of Human

Resources to establish policies and procedures.

• Worked with the Leadership team to effectively administer processes for Succession

P lanning and Performance Management.

Exel Logistics I nc. Houston, TX A ugust 2006 - May 2009

Human Resources Manager

M anaged Human Resources Staff of 4, with two locations for the 7th largest employer in the

world and responsible for:

A dministered human resources needs for an employee population of 788 associates.

Facilitated and met the Company’s t raining metrics. Created and facilitated competency

based t raining for hourly associates.

Led the site’s Succession Planning Process, addressed EEO claims which included:

collecting data for the Company’s attorneys, constructed position statements, attended

mediations, assisted site VP on settlement cost, keeping financial feasibili ty in site. (Took

p roactive measures to ensure these issues were not recurr ing). Administered all cost control

efforts in regards to temporary labor (236 in headcount).

Was responsible for exempt hir ing. Acted as a sound business partner when assisting the

General Management staff in leveraging the appropriate staff when needed. Created and

maintained a site specific ‘Passport Program’ which promoted safety into the warehouse

environment.

Noted unsafe t rends and created the ‘Safety Is Not An Accident’ program (This included the

Back to Work/Light Duty Policy creation). Responsible for consistency in morale based

events such as rewards and recognition programs, responsible for OSHA Recordable and

Workers’ Compensation Reporting, Ensured claim closure and proper documentation.

Benefits roll-out and Benefits Administration and remained the key contact for questions

for all

Lead and reconciled all employee relations investigations. Stayed abreast of all

administrative duties as required

Successful in assisting in creating a Transportation department; responsible for Affi rmative

Action Tracking and reporting (to corporate liaison). Ensured HR team facilitated

o rientation and benefits rollout and 401(k) adminsitration, wage progression rollout, and

t he Employee Opinion Survey, as well as t ransitioning temporary labor when eligible.

Lowes' Corporation Houston/Spring TX M ay 2004- August 2006

H uman Resources Manager

M anaged one HR Coordinator in a location with 140 employees

T his included t raining associates on issues pertaining to Diversity, Union Avoidance/Labor

Relations and Religious Accommodation.

Assisted in building development plans for Management staff through the Leadership

Competency model

Recruited for the Company's Management Training Programs (seeking diversity and

i nclusion)

P roduced offer letters and background/drug screening

Responsible for Benefits administration and resolved all Payroll issues

P rovide exceptional maintenance of all payroll files, as to adhere to Sarbanes Oxley

regulations and closed out payroll weekly

Cost Management relating to Workers’ Compensation and General L iabili ty Claims

M aintained Good Faith Efforts log to company’s recruiting standards

Responsible for community relations events

Guided the performance management process and provide feedback to other locations.

Partnered with management on issues pertaining to meeting fiduciary needs of the store in

regards to controlling the budget, i.e., controlling store costs in recruiting, store advertising,

and supplies that were significant in nature

Ensured that all DOT regulations were adhered to along with the Transportation Mgr

ACE I NA H ouston, TX November 2001 - January 2004

H uman Resources Consultant

Responsible for Human Resources support for several locations, including Arkansas, Texas,

and Tennessee ter r i tories:

H andled all recruiting activities and consulted with line managers on selection decisions

Ut ilized various cost effective methods for the recruiting process and all job postings.

Provided counsel to management staff on performance management and other employee

relations issues.

P roduced offer letters and background/drug screening.

Managed salary administration and compensation processes.

Worked closely with the Regional Executive on ini tiatives within the region including

customer service t raining and implementing company-wide and/or regional initiatives.

M aintained appropriate Affi rmative Action and EEO documentation; Ensure Affi rmative

Action plan updated annually.

P rima ry Services, L.P. H ouston, TX J uly 1996 - November 2001

Positions and Locations:

Staffing Assistan t/The Coastal Corporation (Now El Paso Energy)

S taffed temporary and permanent administrative and customer service positions for a

d iverse corporate client base that included Fortune 500 companies in energy, consulting,

and financial services.

Assisted in ensuring total client satisfaction through prompt and comprehensive customer

service, as well as recruiting for hourly and exempt positions.

M anaged Progressive Discipline process, as well as advised on Performance Management

P lans

Conducted orientation for all new hires.

O n-site HR Manager, The Associates/Citigroup Corp.

M anaged 130 contract customer service employees.

H andled all employee relation issues and implemented employee incentive programs.

Consulted with the Company’s management to assess temporary staffing levels.

Conducted all New Hi re Orientation and Exit Interviews.

Responsible for Termination, Turnover and New H i re Reports.

Assisted with contract negotiations, managed secondary supplier program.

Screened applicants and scheduled interviews with department management.

Responsible for Cost Analysis Reports and the Wage Analysis Process.

COMPUTER SKIL LS

MSWord, Excel, Power Point, TempSoft, Brassring, ADP, and PeopleSoft, Oracle and Lotus

Notes

EDUCATION

University of Phoenix, Business Administration (Ongoing)



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