Keliah A. Preston

**** ******* *****

Columbus, OH 43232

614-***-****

acgjiv@r.postjobfree.com

Summary

Skilled at communicating effectively with client, family, staff and management.. Exceptional organization

and planning skills. Dedicated to motivating staff to perform to maximum potential. Seeking internal

management position to further capitalize on present skill set and experience.

Work History

2014-Present Designer Shoe Warehouse “DSW” Columbus, OH

Customer Service Representative

Communicate with DSW customers and stores to provide assistance with product inquiries, sales,

rewards information, customer service questions, order status via phone and online

Collaborate with leadership, business partners and internal associates to enhance the customer

experience

Work effectively with others in a team environment to accomplish company goals and to identify

and resolve customer and business related issues

2012-Present Goodwill Columbus Columbus, OH

Departmental Assistant

Perform secretarial duties such as answering phones, preparing correspondence, distributing mail,

scheduling meetings, and filing.

Collect and process timesheets.

Obtain and log all staff certifications pulling staff from shift if necessary.

Supervise and delegate tasks to office interns.

Process purchase orders.

Create and coordinate master schedule for Supported Living Staff as needed.

Collect process and log time off requests.

Monitor overtime making sure staff are not exceeding the allotted hours set by the department.

Fill in for Office staff and Manager as needed.

Coordinate and set-up trainings for new and existing employees.

2008-2012 Goodwill Columbus Columbus, OH

Scheduler

Communicate with Supported Living Manager, families, and the consumers.

Handle any scheduling issues or changes.

Receive all calls from the staff regarding absences and tardiness.

Provide alternative shift coverage so that consumers receive care.

Schedule the Supported living staff work in the consumer’s home.

2006-2008 Support Care Inc. Dublin, OH

DD Support Service Coordinator

Coordinate client care.

Managed 12 Support Service Specialist in 2 homes.

Implemented training course for new recruits.

Maintained finance records for consumers.

Scheduled routine doctor appointments.

Responded to on-call demands

Education

2007 My Tees Health Care Services Columbus, OH

State Tested Nurse Aid certificate

2000 Brookhaven High School Columbus, OH

High School Diploma

Qualifications, Skills and Related Experience

Knowledge of Office Procedures

Knowledge of Microsoft Office Programs

Record Management Training

Ability to provide exemplary customer service on a consistent basis

Excellent communication/interpersonal skills both verbal and written

Ability to navigate through multiple computer systems

Ability to quickly adapt to change

Ability to work independently and make responsible decisions

Ability to use good judgment and think quickly in stressful situations

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