LaDarrien Polk

Dallas, TX

acgjhq@r.postjobfree.com - 940-***-****

I have a year as a recruiter and most of my jobs consist of customer service.

WORK EXPERIENCE

Recruiter/Human Resources Dept

Inman's Auto Rescue - Denton, TX - October 2013 to Present

Called prospects who recently sent there applications online

Ran background checks on these prospects

Spoke via phone and or face to face to see if they were the right candidates for the position

Used multiple computer screens

Supervised a team of more than five to operate surveys for insurance companies that we are associated with

Customer Service/Sales

Warrantech - Bedford, TX - April 2013 to October 2013

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

To call customers regarding their recent purchases with appliances and to see if they wanted to renew their

coverage.

Agero

Customer Service

Irving - March 2012 to January 2013

Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,

as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Inbound Call Center with car navigations systems Customers would call me I was in the Destination Assist

Area so if they needed directions they would call me and tell me their destination and I would look for it and

send it from my computer to their vehicle

Novo 1

Customer Service

Ft Worth - November 2010 to September 2011

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Called Magazine subscribers to see if they wanted to renew the coverage for their magazine. If they decided

to we would send either a bill or they could pay via debit/credit card through the phone and I would have to

update their address if they moved

Head Cashier

Tx United States - Dallas, TX - September 2005 to October 2008

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors

and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records.

Post charges against guests' or patients' accounts.

EDUCATION

High School Diploma in Speech Communication

El Centro Community College - Dallas, TX

July 2005

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