Post Job Free

Resume

Sign in

Customer Service Management

Location:
San Francisco, CA
Posted:
October 29, 2014

Contact this candidate

Resume:

Brenda Woodhouse

**** *. *** *.

Monticello, IN *7960

Cell 765-***-****

Home 574-***-****

acgjhp@r.postjobfree.com

Summary:

I am a dedicated and very conscientious individual with excellent

transcription, administrative and clerical skills, compliance

reporting, auditing, and banking experience. I am applying for the

home transcription position. I enjoy the bond/trust I have achieved

with my fellow co-workers. Gaining the trust is something that is

earned and never taken lightly.

Education:

Rochester College Rochester, MN

2007 - 2008

Courses relating to Health Information Technologist (HIT)

IVY Tech State College Lafayette, IN

May 2005

Associate of Applied Science - Business

Specialties: Office Administration

Software Applications

Indiana Business College Lafayette, IN

December 1982

Certificate: Automation Input Systems

Single Proprietorship Accounting

United States Air Force Auxiliary, Civil Air Patrol..Maxwell AFB, AL

Active Member

Certificate: Squadron Leadership School (SLS), Corporate Learning

Course (CLC),

Region Staff College (RSC), Observer/Scanner Course

Employment:

IU Health -Arnett Hospital Lafayette, IN

2004 - Present

Radiology Data Analyst / Coordinator

Coordinate and assures all radiology dictation and transcription

work assignments for IU Health Arnett (acute care hospital) and IU

Health White Hospital, maintain a high level of production, meet

the designated turn-around-time parameters, ensure all

corrections/addendums are performed in a timely manner. Maintain,

create and submit department policies and procedures. Obtain

pre/retro- authorizations for procedures from insurance carriers.

Reconcile for IU Health Arnett radiology revenue accounts.

Reconcile Electronic Practice Records (EPR) for IU Health Arnett

radiology revenue. Submit/reconcile Revenue Management Portal for

IU Health Arnett radiology procedural supplies. Serve as a liaison

for transcriptionists, physicians, clerical staff, ancillary sites,

administrators and patients. Submit multipurpose requisitions

(MPR) and special orders for department. Provides quarterly

assurance reports on turn around times, productivity, critical

result reporting, quality assessment and improvement, voice-to-text

compliancy, Peer Review statistics, Peer Review Quality Assessment

as required by Joint Commission Accreditation. Provide

transcription for other departments and providers within the

organization. Maintain/submit for radiology providers; continuing

medical education (CME) reimbursement, CME totals, vendor payments,

reappointments, and credentialing.

White County Memorial Hospital Monticello, IN

2005 - 2012

Transcriptionist

Transcription of radiology dictation, clerical duties which

include filing, assisting

staff with retrieval of medical records, copying and faxing of

medical documents.

Greater Lafayette Health Services (Acute Care Hospital) Lafayette, IN

1991 - 2004

Lead Transcriptionist/Paramedic/EMT/CPR Instructor

Lead responsibilities include supervision of seven

transcriptionists, radiology and medical transcription,

departmental policies and procedures, implementation and monitoring

of transcription productivity, quality accuracy and performance,

turn around time, departmental monitoring of exams from time of

dictation to the time the exam was posted in the patient's chart,

departmental monitoring of exams not dictated and monthly quality

assurance reporting.

Paramedic/EMT/CPR Instructor duties include in-house and ambulance

emergencies, instruction in First Aid and CPR courses.

IFCU Bank Teller Lafayette, IN

1992 - 1993

Bank Teller

Responsibilities include opening and closing branch, opening new

accounts, closing accounts, balancing debits and credits daily,

balancing nightly deposits, typing, filing, and general business

transactions..

First Federal Savings Lafayette, IN

1983 - 1985

Assistant Head Teller

Responsibilities include weekend supervisor, opening and closing

the branch, opening new accounts, closing accounts, balancing

debits and credits, balancing nightly deposits, weekly and monthly

audits, reports, typing, filing, and general business transactions.

Licenses & Certifications (Additional certifications available upon

request)

United States Air Force Auxiliary, Civil Air Patrol Rank: Major -

Current

International Association of Arson Investigators, Inc. - Certificate

University of NAMES Customer Service Certification Program -

Certificate

Microsoft Windows / Microsoft Word / Excel Introduction / Excel

Intermediate - Certificate

Customer Service Certification (CSC) Certification

Spanish for Emergency Personnel Certification

Sign Language Interpretation Intermediate Certification

United States Federal Emergency Management Association (FEMA)

A National Incident Management Systems (NIMS) An Introduction

IS-700 Certificate

National Incident Management Systems (NIMS) Multi agency

Coordination

IS-701 Certificate

National Incident Management Systems (NIMS) Public Information

Systems

IS-702 Certificate

National Response Framework, An Introduction IS-800B -

Certificate

United States Federal Emergency Management Association (FEMA) CONTINUED:

Introduction to Incident Command for Healthcare/Hospitals IS-

100HC Certificate

Decision Making and Problem Solving IS-241 Certificate

Radiological Emergency Response IS-301 Certificate

DOT Hazardous Materials Security General Awareness Training -

Certificate

An Introduction to Hazardous Materials IS-00005.A - Certificate

United States Air Force (USAF) Auxiliary Civil Air Patrol Basic

Training in

Critical Incident Stress Management (CISM) - Certification

United States Air Force (USAF) Auxiliary Civil Air Patrol Search and

Rescue

Management Course - Certificate

United States Air Force (USAF) Auxiliary Civil Air Patrol Emergency

Services

Curriculum Project Train the Trainer Course

United States Air Force (USAF) Auxiliary Civil Air Patrol Basic

Operational

Risk Management - Certificate

United States Air Force (USAF) Auxiliary Civil Air Patrol Intermediate

Operational

Risk Management - Certificate

United States Air Force (USAF) Auxiliary Civil Air Patrol Advanced

Operational

Risk Management - Certificate

Indiana Fire Instructors Association Arson Interview and Interrogation

- Certificate

Indiana Fire Instructors Association Death Investigations

Indiana Fire Instructors Association Who, What, When, Where and Why

Fire Scene

Death Investigation

Indiana Fire Instructors Association Hostile Response Skills

Indiana Fire Instructors Association Fire Behavior and Personal Safety

American Heart Association Cardiopulmonary Resuscitation (CPR) - Past

Instructor

National Registered Paramedic Emergency Medical Tech (NREMTP) - Past

Certification

Indiana State Registered Paramedic Emergency Medical Tech (EMTP)

-Past Certification

National Safety Council First Aid and Emergency Care - Past

Instructor

Sudden Infant Death Syndrome (SIDS) - Past Instructor

Pediatric Advance Life Support (PALS) - Past Certification

Advance Cardiac Life Support (ACLS) - Past Certification

Software & Computer Skills

Nuance PowerScribe Transcription Version 4.7, 4.8, 360

Nuance Vocada/Veriphy System

Nuance EditScript MT Transcription

Dictaphone Transcription System

Lanier Transcription System

Philips Speech ExecPro System Version 5.0

Softmed Transcription System

VXP Player Transcription

Adobe Photoshop and Dreamworks

Nuance Chartscript

Microfiche Computer

IBM NCR 270

IBM NCR 5000

Data Processing

SMS Memorex Telex System

PACS Archiving System



Contact this candidate