Iisha Mitchell

**** **** ******, #**, *****, NY *0458 • 347-***-**** • acgjhh@r.postjobfree.com

Skills

• Demonstrated and strong customer service skills.

• Knowledge of hospitality industry.

• Strong community service skills combined with people skills, including advanced understanding of

Medicare health coverage.

• Learn new concepts quickly, work well under pressure and communicate ideas clearly and effectively

• Communication - Deals with internal and external customers at all levels via telephone and email, to

ensure successful communication via actively listening and probing questions.

• Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and

external business partners to find appropriate resolutions, efficiencies and high level of quality.

• Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific

team goals.

• Planning and organizing - Refined planning and organizational skills that balance work, team support

and ad-hoc responsibilities in a timely and professional manner.

• Systems knowledge – Excel, Power point, windows, Microsoft word. Experience in preparing and

analyzing reporting data for management accurately and to timescales.

• Typing – 40 Words per minute.

EDUCATION:

Monroe College, Bronx, NY: Associate in Hospitality Management 2009 - 2011

Strive, Queens, NY: Computer Training in Microsoft Windows, Word, Excel power point 1998 - 1999

CAREER HISTORY

New York City Department of Parks and Recreation

Seasonal Clerical Aide July 2014 – Present

• Picked up, sorted, and distributed inter-office mail.

• Weighed and stamped outgoing mail and packages.

• Photocopied and faxed documents.

• Assisted with mass mailing and photocopies.

• Answered phones, took messages and relayed information to appropriate personnel.

• Received and filed documents in alphabetical and numerical order.

P.S 29 Bronx, NY

Volunteer Parent September 2012 – December 2013

• Assistant the front office with mail order

• Attendance sheets as well as new enrollment

Skyline Credit Ride, Queens, NY

Payroll Verifier August 2009 – June 2012

• Produced and issued payroll for all drivers

• Prepares source data for computer entry by compiling and sorting information; establishing entry

priorities.

• Processes customer and account source documents by reviewing data for deficiencies; resolving

discrepancies using standard procedures or returning incomplete documents to the team leader for

resolution.

Entered customer and account data by inputting alphabetic and numeric information on keyboard or

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optical scanner according to screen format.

Maintained data entry requirements by following data program techniques and procedures.

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Verified entered customer and account data by reviewing, correcting, deleting, or reentering data;

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combining data from both systems when account information is incomplete; purging files to eliminate

duplication of data.

Secured information by completing data base backups.

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Maintained operations by following policies and procedures; reporting needed changes.

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Maintained customer confidence and protects operations by keeping information confidential.

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Contributed to team effort by accomplishing related results as needed.

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Humana Medicare, New York, NY

Customer Care Representative August 2007 – July 2009

Worked directly with director to ensure Humana members received the best service and that their

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questions were answered quickly and correctly

Provided billing information to members who might not be aware of Humana’s services

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Prepared documents in Lenten for Social Security office

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Composed Humana Medicare financial reports as well as verbal contracts for member

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