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Customer Service Sales Representative

Location:
Warren, MI
Posted:
October 29, 2014

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Resume:

LAUREN DRUMGOOLE

***** ********* ****

Warren, Mi. 48088

(248) 850 - 0463

acgjgz@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 15 years’ experience in the production control, logistics and materials in the manufacturing industry.

• Committed to producing results above and beyond what’s expected.

• Detail and process oriented Materials Analyst.

• Highly creative in resolving problems and developing cost effective methods.

• Solid ERP experience with knowledge of MRP, Inventory Control, Vendor Releases.

• Clear and effective oral and written communication skills. Sharp, hardworking.

• Inventory integrity; Data driven decision maker.

• Customer satisfaction.

PROFESSIONAL EXPERIENCE

MATERIALS ANALYST AND PRODUCTION CONTROL

• Successfully managed inventory.

• Experienced with pulling releases using EDI.

• Experience in maintaining supplier score cards, developing Kanban systems.

• Detailed in entering spot buys, creating pick lists per customer releases; creating shipping

documents.

• Time spent identifying and communicating customer demand to internal team for scheduling.

• Experience sending ASN’s via EDI and receiving.

• Maintaining inventory using min/max levels, entering customer RMA’s.

• Direct supply chain experience in automotive industry.

• Supported program managers, logistics coordinators and engineering departments.

• Experience with Tier 1 and Tier 2 suppliers.

• Strong analytical and inventory detail with working knowledge of EDI & ERP.

• Experience handling suppliers material demands, logistics and ability to coordinate material flow.

• Fluid in Microsoft Excel, Covisint, Trans4m, EDI, ERP, SAP & Epicor.

EMPLOYMENT HISTORY

Advanced Assembly Products 03/14 - Present

Materials Analyst

• Managed all correspondence with customers from pulling releases using EDI.

• Coordinated releases to our suppliers making sure enough inventory to build based on customer

demand.

• Enter scrap inventory from production.

• Initiate daily cycle counts and inventory discrepancies.

• All correspondence on Covisint; PPPS; Clips & Toms systems.

• Regenerate supplier releases using MRP.

• Accountable for receiving materials, goods and finished products.

• Visit suppliers; random spot checks at suppliers verifying inventory.

• Work closely with production to ensure proper product is provided per customer demands.

• Maintaining supplier score cards; developing Kanban system.

Fischer Automotive Systems 01/06 – 02/14

Production Control and Logistics

• Pulling releases using EDI and loading into Trans4M; entering manual releases.

• Maintained supplier score cards, creating Kanban cards.

• Scheduled production per customer demands, entering spot buys.

• Managed customer releases creating shippers, sending ASN’s via EDI.

• Maintained inventory using min/max levels.

• Entered customer RMA’s, scrap, customer part numbers and purchase orders.

Homemaker 10/03 – 01/06

Mother

Michigan Arc Products 05/01 – 10/03

Inside Sales Representative; Accounts Receivable

• Commodity manager Ford Motor Company.

• Entering orders using Tun System.

• Maintaining inventory levels using min/max levels.

• Accounts receivable.

• Entering new parts in the system, answering customer questions.

• Issuing quotations and return authorizations.

FAG Automotive, Inc. 03/99 - 04/01

Inside Sales Representative (Waterpump Aftermarket Department)

• Processing customer purchase orders using SAP system.

• Maintained MRP system; issuing quotations to customer.

• Authorized return of materials; issuing credits & debits.

• Maintained departmental records and files.

• Production planning, scheduling, maintaining inventory using min/max levels.

FAG Bearings Limited 06/99 – 08/99

Customer Service Administrator, OEM

• Entering customer orders into SAP system.

• Retrieving customer orders through EDI and Ford DSL.

• Releasing customer orders to shipping, maintaining CIP system.

FAG Automotive, Inc. 10/98 - 03/99

Administrative Assistant

• Answering phones; filing, typing, creating databases, power point presentations.

• Installing software, troubleshooting computer problems, customer service.

• Creating documents, forms, entering PPAP warrants in Chrysler Spin System.

• Created purchase orders, working on SAP database and issuing invoices.

EDUCATION

Oakland Community College Studied business related courses

Northern Arizona University Studied business related courses

Hong Kong International School Graduated 1995

REFERENCES

Available at your request.



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