Brenda Calleja

**** **** ********

King City, ON, L7B 1K4

Contact: 905-***-****

Email: acgjgt@r.postjobfree.com

Career Objective:

To associate with the market leader as an Application Support personnel wherein I have the privilege to work efficiently

and be a part of the success story in the long run

Technical Skills:

Applications: MRP, MS Office Suite, MS Outlook, Client Server Applications, Crystal Reports, Sage Accounting

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software

Operating Systems: Windows (all versions), AIX, Linux, Meridian Phone System

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Hardware: IBM, Dell, Windows Server, Blackberry

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Networking: Switches, Routers, Firewalls

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Soft Skills:

Ability to handle multiple tasks simultaneously with equal attention

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Communicative and cooperative worker

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Troubleshooting via phone, email or in person

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Details of Work Experience:

Community Programs Coordinator, 2011 – Current

Epilepsy York Region, Richmond Hill

Primary Work Responsibilities

Create and present information slideshows using Powerpoint

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Maintained their internal machines with operating systems ranging from XP – 2007

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Performed repairs by swapping out hard drives, memory and CD drives.

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Reprogrammed their current phone systems to allow them more features.

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Technical Support, 2009 – 2011

Sacred Heart Church, King City

Primary Work Responsibilities

Configured equipment such as printers, internet connection and network setup and installing new software.

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Modified their current website to include changes they needed

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Trained staff on how to use the equipment

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Call Centre Representative, 2008 – 2009

Sage Software, Mississauga

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Primary Work Responsibilities

Fielding calls via phone or email to answer any client issues with customize accounting software

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I also provided training sessions for clients utilizing conference calls, presentation and webinar software.

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As an added value to our customers we were also responsible to make changes to their reports using Crystal

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reports and fixing their databases using the Pervasive SQL language.

Project Manager, 2006 – 2007

Aizan, Richmond Hill

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Primary Work Responsibilities

Working within a team of 3 people I manage internal builds for customer telecommunication programs from point

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of signed Service Agreement to the final product.

Provided sales support as well as customer support throughout entire project.

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Create weekly sales report for President of the company.

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Ontario IT Coordinator, 1996 – 2006

AFGD GLASS, Vaughan

Primary Work Responsibilities

Maintain and support users on a RS/6000 and NT network.

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Made modifications to a manufacturing program utilizing Pick Basic and Visual Basic.

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Acted as the administrator of both the RS/6000 and NT networks ensuring they continue to run efficiently.

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Responsible for Backups and hardware purchases.

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Assisted in computerized presentations utilizing PowerPoint and other graphic packages.

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Ensured that the teleconferencing equipment is good working order.

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Worked as the key Computer Resource for this division therefore I was asked to oversee any new

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implementations, installation of new software, creating and fostering working relationship with suppliers and

maintaining the company ADSL for internet access. I was responsible for researching, evaluating and testing new

technologies to keep the company up to date technologically.

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Details of Academic Qualifications:

Computer Programming and Analysis, 1987

Seneca College of Applied Arts

Graduated from the three year course. Through the course I learn how to resolve business problems using both

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Mainframes and Micro computers

References:

I will provide upon request.

Contact this candidate