Sharon Bowie

acgje9@r.postjobfree.com

*** ****** ***** . *******, ** 48342 Home 248-***-**** / Cellular 414-

***-****

Objective:

Seeking an Administrative Assistant position with Clerical,

Secretarial and Customer Services skills offering progressive growth

in which to utilize my administrative skills/Customer Service skills

and my office support experience as great assets to this facility to

assist in meeting its' goals.

Experience:

Andrew Toyota Scion Milwaukee, WI

Office Service Clerk

November 2010 to 2014

. Provides information to quests by verifying understanding of request;

answering questions; offering assistance.

. Initiates service by recording requests; forwarding to dispatching.

. Collects revenue by receiving and recording payments.

. Resolves billing problems by identifying the problem; explaining

procedures; forwarding required adjustments.

. Improves quality results by evaluating processes; recommending

changes.

. Updates job knowledge by participating in educational opportunities.

. Accomplishes customer service and organization mission by completing

related results as needed.

. Up keep all quests ROs by input data into the Scan123 system and

file away.

. Coordinates and prepares for dealership Saturdays' staff and

lunching.

Skills/Qualifications: Informing Others, Verbal Communication,

Resolving Conflict, Listening, Multi-tasking, Customer Service, General

Math Skills, Promoting Process Improvement, Problem Solving,

Thoroughness, Quality Focus

Foster Care Youth Independence Center of Wisconsin, Inc.

Milwaukee, WI

Office Manager/Administrative Assistant

November 2005 to December 2008

. Efficiently functioned in multiple administrative roles of opening

the FCYI agency daily (start all of agency equipment's, preparing

coffee & assisting all clients present on my arrival)

. Presenting a professional, helpful public face for the agency

. Maintaining the operation and cleanliness of the agency office

. Retrieve all e-mails and in phone messages from previous day & night

. Distributing or filing internal memos and producing or proofreading

agency reports, letters and other paperwork

. Incoming & out-going mailing

. Inventory & supplies of agency and all client's required

. Errands for the agency (bank deposits, bus tickets, gift cards &

postage purchases)

. Accounts receivable & payable

. Assist with Employee (HR) filing, interviews, client in-takes, and

assist with preparing grant writing

. Assist with the required session of the Independent Living Skills

Program with clients when needed

. Attend all required meetings & trainings

Administrative Assistant Job Duties

Administrative assistants ease office communication, distributing or

filing internal memos and producing or proofreading company reports,

letters and other paperwork. Sometimes called secretaries, they can

handle executives' schedules, arrange meetings with colleagues or

clients and monitor project progress. Office assistants receive and

make telephone calls on behalf of their employers; they may also

maintain and use office equipment, such as fax machines and

photocopiers. Administrative assistants today use computers heavily,

managing databases or spreadsheets, handling e-mail correspondence and

working with company software.

Lamer's Bus Lines Milwaukee, WI

School Bus Driver December, 2003 to February, 2004

. Responsible for following detailed pick-up and drop-off

procedures for children attending Milwaukee Public Schools

. Completed and submitted forms tracking schedules and rider

numbers on a daily basis

. Followed protocols and school bus safety regulations

Wes's Place

Milwaukee, WI

Bartender June, 1995 to July, 2003

. Fulfilled customer orders and provided customer service in a

high-volume bar and grill

. Calculated bills, operated cash register, and performed cash and

credit transactions

. Performed all opening and shift change procedures for bar and

dining areas, and provided staff supervision and training

. Responded to inquiries about party and reception hall bookings

and coordinated scheduling

. Performed stocking and conducted inventory of beverages, bar

equipment and dining products

Kosher Meat Club Milwaukee, WI

Office Assistant October, 1995 to November, 2001

. Efficiently functioned in multiple administrative roles for major

kosher foods retailer and distributor

. Answered telephones, provided customer service, and responded to

customer inquiries

. Completed, confirmed, and submitted customer food order

information

. Recorded and filed specific order information that detailed

customer requests

. Entered order information (sku/data) and updated files weekly

for inventory and stock control

. Performed bookkeeping and accurately tracked all accounts

payable/receivable using Peachtree

. Mailed billing and payment information to customers

. Typed company correspondence (typing speed of 55wpm) with

customers

. Performed payroll for staff of thirteen full-time employees

Volunteer experience:

Foster Youth Independence Center of Milwaukee Milwaukee, WI

Receptionist - Volunteer December, 2005 to May, 2006

. Assist with the Independent Living Skills Program with clients to

conduct and perform of their session in the P.A.Y.A. Modules

. Operate twelve-lines telephone system, answered calls, respond to

inquiries and requests, and route calls to appropriate staff or

department at a community-based organization

. Schedule appointments, type correspondence and letters, complete and

collate marketing and fundraising packets, perform filing of office

documents, and sort incoming and outgoing mail

Education:

Milwaukee Area Technical College Milwaukee, WI

High School Equivalency Diploma 1995

Ultimate Medical Academy

Tampa Bay, FL

2013 / 2014

Software applications:

. Microsoft Windows 98 and 2000, Microsoft Word, and Microsoft Excel

. Familiarity with Peachtree and Microsoft PowerPoint

. Scan123 Data Back-up Systems

References:

Professional and personal references available upon request

Contact this candidate