Michael Rodrigues

acgjds@r.postjobfree.com

408-***-****

? Proven 8 years of experience with business process analysis/ modeling, business requirements,

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definition and documentation

? Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each

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of them.

? Documenting business processes and translating them to functional specifications.

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? Experienced in all areas of project life cycle in a highly structured change management environment

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using both proprietary methodologies and Agile methodology.

? Business-critical initiatives include writing user stories, capture and document scope changes, schedule

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and facilitate story review sessions, requirement clarification, requirement analysis, process facilitation

and User Acceptance Testing (UAT).

? Facilitate discussion and address challenges that arise during deployment and escalate issues to project

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managers.

? Facilitating Review Sessions for Scope Documents, Use Case, High Level and Detail Level Design, Test

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Plan, and Test Cases.

? Experience in developing screen Mock ups and Wireframes using MS Visio.

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? Used JIRA and Confluence for tracking various pre-prod, post-prod defects, and change requests

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? Experience in creating Business Case and Presentation

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? Excellent business writing

? skills in creating Business Requirements Document (BRD), use-case

specifications, functional specifications, GAP analysis, and Systems Requirements Specification (SRS).

? Proficient

? in soliciting client requirements through interviews, workshops, existing system

documentation, and organizing Product & Sprint Backlog sessions

? Proficient in Unified Modeling Language (UML) concepts such as Sequence, Activity, Business

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Processes, and Use Case Diagrams on multiple UML tools and platforms.

? Active involvement in all phases of SDLC, including requirements gathering, client interaction, gap

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analysis, and team coordination.

Education

Master?s in Engineering Management

Professional Summary

Cisco Systems, Raleigh NC March 2013 - Present

Business Analyst

Cisco realized the need to develop mobile apps for their trademark CSC (Cisco Support Community)

application to transform the Cisco service delivery mechanism through iOS and Android

mobile platforms. This app is targeted at Cisco enterprise customers and partners with a contract to use

the app for faster service delivery.

Responsibilities:

? Conducted detailed and comprehensive Business Analysis by working with the client, project managers,

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supervisors, SME's, and other stakeholders to identify the system, operational requirements and

improvements.

? Converted Business Requirements documents (BRD) into System Requirements Specification documents

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(SRS).

? Collaborated with Product, Design, Engineering teams to define end-to-end mobile test strategy for iOS

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ad Android environments.

? Skilled

? in translating design and business requirements in to workable technical solutions.

Good knowledge of Mobile App lifecycle (Prototyping, Design, Testing & Deployment).

Driven efforts to track progress and identify gaps between requirements and coverage.

? Created

? metrics and reports to effectively communicate status to stakeholders.

Learnt to incorporate features and upgrades to help drive App downloads, usage and monetization.

? Analyzed data, driven useful product insights and incorporated them in wireframes.

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? Developed

? Test plans, Test scripts, Test cases and execution plan for Mobile.

Lead the quality assurance efforts in line with SDLC and industry best practices to deliver highest quality

software.

? Participated in Defect-Review meetings with product manager, software developers, QA team, manager to

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prioritize defects & enhancements to the existing application from business perspective.

Tools: JIRA, MS Office suite, MS Visio, Confluence, TestFlight, AppThwack, Graffletopia,

All State, Northbrook, IL Sep 2011 - Jan 2013

Business Analyst

The All State Enterprise Application Integration (EAI) gives an access across distributed content stored in

multiple locations with a single unified workflow. Processing insurance claims represents a large

proportion of any insurers operating costs, largely because it is so overwhelmingly document-intensive.

The Claims Processing System lets policyholder submit notice of loss. It lets policyholder fill in claims

application where in it can add pictures, motor vehicle information. The Claim Handler can access this

system and can also get access to Policy holder?s credit reports, police and field adjuster reports and

reports on medical conditions.

Responsibilities:

? Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager

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and SMEs to get a better understanding of the Business Processes.

? Conducted JAD Sessions periodically with various stakeholders at various phases of the Software

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Development Life Cycle (SDLC) to discuss open issues and resolve them.

? Analyzed and optimized the process, Prepared Business Requirement Document and then converted the

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business requirements into Functional Requirements Specification.

? Identified Use Cases from the requirements and documented the processes using UML Diagrams

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? Analyzed claim adjustments, claim processing from point of entry to finalizing, claim review, identifying

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claims processing problems, their source and providing alternative solutions using best practice model

and principles and assisted in Claims Management.

? Communicate with design, development and test team using MS exchange Messaging and Defect

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Tracking System.

? Supported the QA team in ensuring quality.

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? Used MS Project to manage schedules, deadlines and resources, and collaborate on the project.

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Tools: MS EXCEL, MS Visio & JAMA Contour. Artifact lighthouse, MS Project, Mantis

MetLife Insurance, New York, NY Jan 2010 ? Aug 2011

Business Analyst

The aim of this project was to deliver a web based e-Quote application which would be used to give live,

online life insurance quotes to the applicant and also the comparative quotes from different life insurance

companies.

? Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP

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analysis.

? Followed a structured approach to organize requirements into logical groupings of essential Business

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Processes for claims, Business Rules, and Information Needs, thus ensuring that Critical Requirements

are not missed.

? Followed the UML based methods using MS Visio to create Use Case, Activity and Sequence Diagrams.

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? Met with client groups to determine Claims User Requirements and Goals, thus converting User

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Requirements and Business Requirements into Functional Requirement Specifications.

? Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and

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refined them.

? Follow-up with the Developers and QA team for maintaining schedules for release, bug fixes and any

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issues related to the application.

? Conducted User Acceptance Testing.

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Tools: Windows 2000, MS EXCEL, MS Visio, MS Project & JAMA Contour, Ideascope,

Allied Insurance, Des Moines, IA May 2008 to Dec 2009

Sr. Business Analyst

Allied insurance is one of the world's largest insurance firms, leading provider of home, auto, farm/ranch

and business insurance to commercial, institutional, and individual customers. The Project was a web

based application, which was developed to meet the on-line insurance requirements of the customers.

Through the web portal, customers can access the insurance claim information, view and pay premium,

select and buy plans and manage personal and account information.

Responsibilities:

? Interacted with business owners to identify business system needs, proposed solutions for business

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problems and evaluated alternate methods to increase efficiency of the overall process

? Analyzed and documented business system requirements and the corresponding impact on business

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processes.

? Responsible for defining the scope and implementing business rules of the project, as well as gathering

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business requirements and documentation.

? Responsible for maintaining the minutes of all the requirement gathering sessions.

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? Responsible to creating high level wireframes.

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? Facilitated Product & Sprint Backlog meetings.

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? Interacted with the developers to explain the proposed changes and understand the system requirements to

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handle these changes.

? Supported the test team to check the weekly status and report the same to the project manager.

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? Extracting the business requirements from the end users by several Requirement Gathering Sessions

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(RGS) keeping in mind their need for the application, and documenting it for the developers.

? Was Responsible for the creation and approval of the functional specification.

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? Translated Business requirements to functional and technical language with the help of Use cases and

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UML diagrams for developers.

Tool: MS Office (MS Word, MS PowerPoint, MS Excel, MS Access, JIRA, Confluence & MS Visio

HSBC Bank PLC, Hyderabad India Oct 2006 ? Mar 2008

Business Analyst

HSBC Bank is one of the world?s largest financial organizations with its offices in more than 80

countries. The goal of this project was to set up a Card Fraud Detection system that would prevent

the bank and its customers from fraudulent activity on HSBC issued credit and Debit cards in India

Responsibilities:

? Worked as business analyst to support the design the Fraud monitoring software.

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? Designed the business requirement collection approach based on the project scope and SDLC

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Methodology.

? Facilitated and managed meeting sessions with committee of SME's from various business areas

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including Upload Photos, Share Photos, View and Edit Photos.

? Conducted interviews with key business users to collect requirement and business process information.

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? Developed business process models to document existing and future business processes.

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? Designed

? and developed project document templates based on SDLC methodology.

Developed business requirement specification documents as well as high-level project plan.

? Designed and developed all Use Cases and UML models using MS Visio and Enterprise architect.

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? Developing strategic partnerships with the business unit to develop a solid knowledge base of the

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business line, including the business plan, products, and revenue streams.

? Played a key role in the planning, testing, and implementation of system enhancements and conversions.

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? Worked with marketing team in knowing what exactly end - user wants.

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? Functioned as the primary liaison between the business line, operations, and the technical areas

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throughout the project cycle.

? Partnered with the technical areas in the research and resolution of system and process problems.

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? Analyzed research on operational procedures and methods and recommend changes for improvement

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with an emphasis on automation and efficiency.

? Performed User Acceptance Testing (UAT)

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Tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, MS SharePoint.

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