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Customer Service Sales

Location:
Mumbai, MH, India
Posted:
October 29, 2014

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Resume:

Siva Naga Venkatesh Kurmala

Email: acgjbp@r.postjobfree.com

Mobile No: +91-903*******

Summary

. Certified on SAP ERP Sales & Distribution with 85% of marks

. SAP ENDUSER Experience - in handling store operations and CRM Records

. Worked as Senior Associate in value format under Reliance Retail

Industries Ltd.

. Self-starter with initiative & positive attitude. Always willing to

learn new concepts.

. Performed better Leadership Qualities by leading a team in academics

level.

1 Objective

To work in a renowned organization, applying my experience and contribute

my skills and knowledge in various professional fronts, by delivering

solutions, in field of SAP SD, which will enable me to make a continued

significant contribution and to be as an asset to the organization.

PROFESSIONAL PROFILE

SAP SD Training: Extensive Training in SD Module. Course Completed from

India and Certified process by SAP Germany with 85% aggregate.

Masters in Marketing Management from IIeBM School (University of Pune)

with 60% aggregate.

B.Tech (Information Technology) from ST.Ann's college of Eng. & Tech.

(JNTU, Kakinada) with 65.5% aggregate.

Technical Skills

. ERP : SAP R/3-ECC 6.0,

. Module : Sales & Distribution

. Operating Systems : Windows-98, 2000, XP, 7 and Windows Server

2003.

. Software Packages : MS Office - Word, Excel, Power Point.

SAP Skill Set:

2

3 SAP R/3 S&D Core Competencies Entails

. Enterprise structure, Customer master, Material Master,

Customer material info record.

. Configuring sales documents as Standard sales order, Returns

order, Cash sales, Rush order, Free of charge delivery, Credit

memo, Debit memo.

. Item categories, schedule lines, Delivery documents, Billing

documents.

. Pricing process using condition technique.

. Credit management, Accounting determination, Material listing &

exclusion, Free goods, Material determination, and Item

proposal.

. Bill of materials, rebate agreements, value contract, Quantity

contract.

. Partner determination, Text determination, Output

determination, and incompletion log.

. Inter-company process: Inter-company billing

. Inter-company stock transfer process

. Third party process: Third party sales without shipping

notification.

. Consignment stock process.

4 Domain Experience

Responsibilities:

. Responsible for achieving sales target.

. Motivating the customers in buying the offered products.

. Demonstrated ability in mentoring and motivating team members

towards achieving goals.

. Training and motivating Customer Service Associates in their

levels.

. Interfacing with the customers to get their feedback / queries to

further increase the efficiency of services.

. Conducting various customer connected promotional activities for

brand promotions.

5 Domain SAP Experience

Worked as SAP ENDUSER in Reliance Retail Ltd.

Responsibilities:

. Essential Price modifications

. SAP Inventory Management

. Goods Receipt confirmation received from depot and vendor in

SAP

. Day -to- day transaction update in SAP

. Maintaining the Store associates Attendance and HR related

information

. Maintain and update the Customer Loyalty information

6 Personal Information

Date of Birth : 5th June, 1988

Nationality : INDIAN

Languages known : Telugu, English and Hindi

Permanent Address : H.NO:15-1-64/1, Papraraju thota, Chirala-

523155,

Prakasam Dt., AP.

Date : (S

N Venkatesh Kurmala)

COMPANY DOMAIN DESIGNATION DURATION

Reliance Retail Industries RETAIL Senior Associate 02.2012 to

Ltd. 04.2013



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