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Director Field Service

Location:
Sunnyvale, CA
Salary:
140,000
Posted:
October 29, 2014

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Resume:

FRED MAYO Jr.

*** ***** **** • Sunnyvale, CA ****6

408-***-**** • acgjbf@r.postjobfree.com

SENIOR OPERATIONS EXECUTIVE

Versatile, resourceful, and results-oriented Senior Operations Professional offering extensive international experience in

technology based manufacturing and global customer support operations. Background includes directing off shore

production, distribution, and multi-site sales/service operations in the semiconductor capital equipment, telecommunications,

and electronics industries for start-up to Fortune 500 companies. Excel at developing and implementing processes,

measurement systems, and infrastructure to maximize return on investment. Able to see the big picture, focus on the

important details, and prioritize multiple and complex projects. Self-directed leader who can build and motivate high-

performance, cross-functional teams to achieve stretch goals, and cultivate effective working partnerships with key

stakeholders. Committed to adding value and exceeding expectations through collaborative problem solving, intuitive

business judgment, and disciplined decision making.

AREAS OF EXPERTISE

• Global Customer Support • Supply Chain Management • Profit Improvement

• P&L Management • Lean Manufacturing/Six Sigma • Contract Manufacturing

• Global Sourcing • Continuous Improvement • Budgeting & Forecasting

• Business Development • Total Quality Management • Customer Relations

• New Product Integration • Materials Management • Call Center Operations

PROFESSIONAL EXPERIENCE

DUNCAN SOLUTIONS, Carlsbad, CA. • 2010 - 2014

Global leader in wireless parking solutions encompassing digital and wireless single and multi-space meter systems.

Vice President of Operations

Responsible for operational areas of program management, technical support, RMA, supply chain logistics, contract

manufacturing, quality assurance, project management, sustaining engineering, pres/post sales support, installation/training

and escalation management.

• Responsible for division P&L exceeding $70M. Implemented changes to improve operational efficiencies, and customer

support initiatives to improve overall customer satisfaction levels.

• Negotiated major contract agreements with outsourced electronic manufactures that resulted in a 15% reduction in product

cost.

• Realized a 22% increase in service revenues, reduced inventory value by 9% and brought warranty costs to within 2% of

monthly sales.

APPLIED WIRELESS IDENTIFICATIONS, Morgan Hill, CA • 2006 – 2010

Technology innovators in the design and fabrication of RF power, antenna and communications systems for multiple RFID

applications. Products include reader power supplies, RFID tags, reader, antennas and cable.,

Vice President of Operations

Led a staff of 100+ with seven direct reports in manufacturing, procurement, materials management, logistics, warehousing,

customer support, and sustaining engineering for multiple sites in NY, CA, China, and Taiwan.

Established and directly managed all business relationships with Tier 2 and Tier 3 Asian contract manufacturers.

• Spearheaded continuous improvement initiatives and drove a planning process for optimal capacity allocation that

improved productivity by 13% and generated $800K in annual operating cost savings.

• Championed a New Product Integration (NPI) process that spurred the launch of three new products during 2008 in record

development time and within budget, generating an overall sales increase of 17%.

• Enhanced product tracking effectiveness and introduced an operations agility initiative, cutting international transit time

from an average of 13 days to 5 days and increasing on-time delivery from 83% to 98.2%.

• Negotiated three major contracts to outsource services, slashing the number of indirect staff by nearly one third and saving

over $500K annually.

• Eliminated non-essential staff and marginal performers, and gained subordinate commitment on new manufacturing plans,

processes and metrics, increasing all product lines yields by an average of 17%.

• Slashed the number of sub-contractors by nearly 30% and consolidated/moved two high-cost manufacturing facilities into

one moderately-priced operation in China.

• Automated production lines that reduced costs by an average of 15% per product unit.

CYMER INC., San Diego, CA • 2004 – 2005

World’s leading supplier of excimer light sources used in semiconducting photolithography process applications. Utilizing

flexible power management systems to regulate power output, frequency and pulse energy

Senior Director, Global Service Operations and Marketing

Devised a strategic service plan to transition the service organization from a cost center to a P&L operation with revenues

exceeding $30 million. Implemented a comprehensive portfolio of service offerings to exceed customer requirements for

cost of ownership, lower controllable costs and increased equipment reliability. Partnered with cross-functional groups to

forecast customer activity and resulting resource requirements. Provided technical support for DUV laser light source

products for use with lithography systems.

• Maximized technical support capability through the development of the CSS web site resulting in faster problem resolution

times and increased product reliability.

CYLINK CORPORATION., Santa Clara, CA • 2001 – 2004

Manufacture of data protection systems that include hardware platforms for hardware and security modules, mainframe

protection, network LAN/WAN encryption and data encryption and controls

VP of Global Support Operations

Collaborated with Sales, Marketing and Engineering to establish/enhance procedures, systems, best practices and

programs to exceed customer satisfaction goals. Directed all aspects of manufacturing operations including production

control, subcontractors and global suppliers. Implemented quality control measures that improved product quality, reliability,

on-time delivery, reduced defect rates, lowered manufacturing costs and enhanced product margins.

• Advanced the service contract renewal rate from 86% to 97%.

• Catapulted annual service revenues from $12 to $20 million in 2001 through a combination of timely product releases,

focused sales effort, and strategic marketing initiatives.

• Outsourced two-thirds of manufacturing operations to contract manufacturers in Taiwan, China and India.

COMMUNICATIONS & POWER INDUSTRIES, Palo Alto, CA • 1997 – 2001

Worldwide leader in uplink amplifier products and systems for satellite communication. High power amplification sub-system

supplier for standard and emerging Satcom applications.

Director Global Customer Support and Manufacturing Operations

Pioneered a new manufacturing facility in support of the XM Radio program. Launched 12 worldwide service and sales

centers in India, China, Singapore, Taiwan, S. Korea, Japan, Thailand, Australia, Russia, UK, Brazil and Mexico.

Transitioned three manufacturing lines to outsourced manufacturers in Canada. Directed all aspects of product delivery,

inventory, material planning and purchasing.

• Propelled annual service revenues from $12 to $40 million through the sale of improved service offerings, service pricing,

contract negotiations, inventory reduction, and proactive inbound/outbound sales efforts.

• Reduced inventory levels by 20% resulting in $2.5 million in cost savings and revenue.

• Achieved a 99% product on-time delivery.

GASONICS INTERNATIONAL, San Jose, CA • 1992 – 1997

Leading design/manufacturer of isotropic/anisotropic photo resist etch systems used in the semiconductor industry.

Manager, Customer Support,Asia Pacific

Established sales and service branch offices in S. Korea, Singapore, Japan, Taiwan and China. Served as an Account

Specialist for Samsung, LG, Winbond, UMC, ProMOS, PSC Mosel Vitelic and TSMC. Collaborated with Fed-X to develop a

spares logistics plan to support the Asia Pacific region. Provided technical support for isotropic and anisotropic etch

systems.

• Instrumental in boosting sales revenues from 11% to 51% over an 18-month period.

EDUCATION

Bachelor of Science, Electrical Engineering Technology - U.S. Navy

Graduate, Advance Avionics - U.S. Navy

PROFESSIONAL TRAINING

Lean Manufacturing, Six Sigma, TQM, Change Management, Project Management, Performance Management, New

Product Development, Supply Chain Logistics, Sales Negotiations, Customer Service, Sales Management

COMPUTER PROFICIENCY

ERP: MS Great Plains, MS Dynamics, SAP, Oracle, Cincom, Syspro CRM: Sugar CRM, Salesforce, Siebel 7.7, My SAP,

PeopleSoft Call Center: Avaya, Aspect, CRM Exchange, NICE Desktop: Microsoft Office



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