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Customer Service Administrative Assistant

Location:
Los Angeles, CA
Salary:
50,000
Posted:
October 29, 2014

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Resume:

JANET PRADO

**** ****** ****** . *** *******, CA, 90066

310-***-**** . acgjav@r.postjobfree.com

Executive Administrative Assistant

Accomplished administrative assistant, offering over 5 years of experience

reporting to the CEO and top executives. Dedicated to making the lives of

busy executives easier. Serve as an effective gatekeeper, prepare well-

researched and accurate documents, manage busy calendar and efficiently

handle daily office tasks. Proficient user of MS Office (Word, Excel,

PowerPoint, Outlook.) Type 45 WPM.

Account Relationship Management . Goal-Setting

Team-Building . Customer Service . Travel Arrangements

Excel . Microsoft Outlook . PowerPoint .Organization

Multi-Project Management . Office Management

Filing . Business Relations . Admin Support

PROFESSIONAL EXPERIENCE

GLOBE HOMES AND CONDOS. Venice, California . March 2010- March 2014

Vacation rental company managing over 100 properties in Venice Beach, Santa

Monica, and Palm Springs.

Admin Assistant/Sales Agent: Spearhead customer service for all properties.

Select optimal property for each client. Oversee customer orientation and

serve as company's prime point-of-contact. Recruit new customers and help

shape internet marketing campaigns.

Manage calendar and file important documents for owner of the company

Ordering supplies necessary to keep the office stocked to run efficiently

Set up meetings between the owner and other high end clients that came to

the office

Drastically increased sales (from 25% to 55%) in the first year alone.

Also recognized as company's highest-performing sales agent for crucial ski

season.

Managed and negotiated sales ranging from $500 to $20,000.

Improved search engine ranking of company website via SEO marketing

efforts.

Spearheaded growth while providing high-quality service to existing

accounts.

Spearheaded growth for social media platform

BOONZE MEDIA SOLUTIONS, LTD. Chennai, India . Feb 2009- June 2009

Search engine marketing firm which tailors SEO marketing for corporate

clients.

Junior Search Engine Account Manager: Managed search engine marketing

campaigns for a wide variety of businesses. Directed internet advertising

efforts and interfaced with clients about same. Recruited new clients.

Improved campaign performance by over 20%.

Boosted rankings in Google, Bing, Yahoo Search Marketing, MSN, and Google

Analytics metrics.

Innovated Spanish-language PPC campaign.

Created and spearheaded several new PPC campaigns, including keyword-

targeted, content network, and placement campaigns.

Increased leads while reducing cost per download.

Exceeded Key Performance Indicator benchmarks while staying significantly

under budget.

Ensured fast, knowledgeable, and friendly responses to all customer

inquiries.

Navigated customers through intricacies of internet marketing.

JANET PRADO . Page 2 . acgjav@r.postjobfree.com

MATCHCRAFT. Santa Monica, California . July 2007 to Feb 2009

Internet marketing company which manages campaigns for corporate clients on

Google, Bing, Yahoo, and other popular search engines.

Executive Administrative Assistant/Junior Search Engine Marketing

Assistant: Managed search engine optimization efforts on Google, Bing,

Yahoo, and MSN search engines. Provided key administrative support to

company's CEO. Assisted account managers and developed new campaigns.

Created reports from Google Adwords, Yahoo, and MSN Ad Center Pay-Per-Click

campaigns.

Managed scheduling, special events, travel arrangements, and office

operations for CEO & Other Executives

Participated in industry events, trade shows and conferences all over the

United States

Assisted with content creation for Ad Copy for Google, Yahoo and Bing

Provided leadership to build relationships crucial to the success of the

organization and managed a variety of special projects for the CEO, some

which may have organizational impact

Served a strong bridge for smooth communication between the CEO's office

and the internal departments; demonstrating leadership to maintain

credibility; trust and support with the senior management staff

Worked closely and effectively with the CEO to keep him well informed of

upcoming commitments and responsibilities, following up appropriately.

Acted as a "barometer" and having a sense of the issues taking place in the

environment and keeping the CEO updated.

Analyzed campaigns, establishing benchmarks and tracking the same.

Collaborated with account managers to create and realize new SEO marketing

campaigns.

Recruited new clients via networking and cold-calling efforts.

BERKSHIRE FINANCIAL GROUP. Beverly Hills, California . July 2005 to June

2007

Mid-sized mortgage company.

Executive Administrative Assistant to the CEO/ Office Manager: Oversaw

office operations. Supported CEO via administrative work. Answered company

phones and directed inquiries to correct authority. Managed scheduling and

ensured all procedures ran smoothly. Resolved conflicts and trouble-shot

operations.

Promoted from cold-caller to Executive Assistant after providing

exceptional service.

Researched, prioritized and followed up on incoming issues and concerns

addressed to the CEO, including those of a sensitive or confidential

nature. Determined appropriate course of action, referral, or response.

Planned and coordinated and ensured that the CEO's schedule was followed

and respected. Was the "gatekeeper" and "gateway" person that created win-

win situations for direct access to the CEO's time and office.

Assisted loan officers in coordinating paperwork, processing applications.

Career Note: Additional roles include Faculty Assistant at University of

the Pacific. Details available upon request. Assisted in over 100

performance events at the Conservatory of Music.

EDUCATION

Bachelors of Music (Emphasis: Music Management)

University of the Pacific, Stockton, California



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