Michael Peri

**** *********** ** ****, ** *****

Mobile: 717-***-**** acgj98@r.postjobfree.com

Operations Management / Business Administration / Entrepreneurial

A success-driven professional with more than 16 years of business management experience who is talented in

overall Business Administration, Operations Management, and Customer Service. Excelled in environments

where entrepreneurial qualities are leveraged to improve business results. Possesses well-developed

interpersonal and communication skills used to inspire and motivate teams to achieve results in alignment with

organizational strategy. A relentless “Can Do” approach to achieving results.

-Management Competencies-

Teambuilding / Leadership / Employee Development / Customer Service / Marketing Strategy / Product

Development / Fulfillment / Asset Management / Contracting / Purchasing / Escalation Management / P&L

Management / Executive Influence / Creativity / Retail Sales / Critical Thinking

-Operations Strengths-

Demand Planning and Management / Operations Optimization / Inventory Management / Budgeting /

Forecasting / Automation / ROI Development and Analysis / Facility Planning and Management / Optimized

Facility Layout / Continuous Improvement / Process Optimization / Problem Solving

PROFESSIONAL EXPERIENCE

TREDIT, YORK, PA 2011 to 2014

Operations Manager

Led a team of 14 associates responsible for supporting trailer manufacturers and retail for 10 states. Increased

total revenue by 60% while keeping net profit at 7.2% over 2 years.

Representative Accomplishments:

Management:

• Was able to communicate executive business strategy to front line associates resulting in a 60% increase

in revenue

• Used multiple strategies with vendors to negotiate pricing for increased margin

• Used several teambuilding approaches to reduce annual turnover by 35%

• Performed market salary assessment to increase employee loyalty and retention

Leadership:

• Developed entry level associates and promoted them in the organization

• Implemented a cadence of daily team meetings to review open orders and fulfillment opportunities

Resulted in 20% increase in fulfillment rates

• Continued one on one “toolbox” meetings to create an environment of candid performance discussions

with positive and constructive feedback

• Leveraged Voice of the Customer to inspire positive changes in the organization which increased

customer satisfaction

• Met with outside sales team to align future demand with organizational capability

•

MICHAEL PERI

Mobile: 717-***-**** acgj98@r.postjobfree.com

•

Marketing:

• Worked with manufacturers to align production with future demand

• Persuaded customers to move to new products that were easier to obtain and stock

• Shifted customer demand to reduce variance in stock allowing the operations to stock fewer SKU’s and

optimizing storage space and assembly process

Vision/Direction:

• Created operations vision that maintained margin by increasing market share and shifting product

offerings

Operations/Inventory/Demand:

• Created demand for products that would maintain margins and shifted away from products where

margins were reducing

• Shifted customer demand to reduce variance in stock allowing the operations to stock fewer SKU’s and

optimizing storage space and assembly processes

Facilities:

• Designed facility layout to optimize operations efficiency

• Organized stock to improve assembly process and increase speed

HR/Payroll:

• Used several teambuilding approaches to reduce annual turnover by 35%

Communication:

• Developed rapport with executive leadership to keep front line operations in alignment with

organizational goals

• Used a 360 degree communication program with associates, peers, and executive management to align

all aspects of business operations

Purchasing:

• Negotiated purchasing contracts with suppliers that offered a win – win opportunity for both parties

• Developed backup supplier channels for negotiating leverage and to manage spikes in demand

NTB / TIRE KINGDOM., York, PA 2001 to 2011

Area Group Manager

Managed store team of 12 associates and group managed 4 other stores with 46 associates in the automotive tire

and service business in south/central PA.

Representative Accomplishments:

Management:

• Worked with executive management to build marketing programs for my area

• Created “can do” environments in all store locations

• In the Market Street store (York, PA) I took over a store that had lost $87K and in 4 years to a store that

made $285K

• In the Lancaster, PA store that had lost $14K prior year and in 2 years the store made $149K

• In the RT30 store (York, PA) had a profit of $9K prior year in 3 years the store made $211K

• Used multiple teambuilding approaches to reduce turn over by 21%

Leadership:

• Developed entry level associates and promoted them throughout the company. 7 service managers to

store managers, 4 technicians to service managers and 6 sales people to management and 1 salesperson

to district manager

• Conducted weekly “toolbox meeting” with all service personal

• Conducted daily meeting with all front end personal to review KPI reports

• Set weekly and monthly goals for all associates to achieve company goals

• Handled all escalated customer issues for group managed stores

Marketing:

• Worked with VP of sales and marketing department to develop pricing and marketing strategies

• Worked with store development, VP and district managers for store remodels and plan o grams

• Created image checklist for my area store that was later rolled out to entire company

• Created closing procedures checklist for image and cash handling. Cash handling checklist is now a

company mandated guideline

MICHAEL PERI

Mobile: 717-***-**** acgj98@r.postjobfree.com

•

Vision/Direction:

• Created a “can do” work environment for all levels of associates

• Created learning base class on Overcoming Objections

Operations/Inventory/Demand:

• Created demand for products that would maintain margins and shifted away from products where

margins were reducing

• Did weekly spot counts to maintain inventory accuracy

• Shifted customer demand to reduce variance in stock allowing the operations to stock fewer SKU’s and

optimizing storage space

HR/Payroll:

• Handled hiring of associates for all locations from entry level to management level

• Rolled out benefits packages and plans

• Handled wage increases and yearly reviews

• Terminated associates

Communication:

• Developed rapport with executive leadership to keep front line operations in alignment with

organizational goals

• Used a 360 degree communication program with associates, peers, and executive management to align

all aspects of business operations

Purchasing:

• Worked with local parts stores to develop pricing that would hold margins above company standards

• Streamlined warranty claims to take less time and recoup revenues

DIEHL TOYOTA., York, PA 2000 to 2001

Service Manager

Led team of 35 associates in the automotive service and customer service departments

Representative Accomplishments:

Management:

• Managed the transition to new 100,000 square foot service facility

• Managed service lane and service writers for maximum customer experience and efficiencies

Leadership:

• Conducted weekly “toolbox meeting” with all service personal

• Conducted daily meeting with all front end personal to review Toyota KPI reports

• Set weekly and monthly goals for all associates to achieve company goals

Marketing:

• Worked with ownership group to develop package pricing programs

Vision/Direction:

• To create a customer experience above all others from appearance to pricing

Facilities:

• Set up fast lube lanes

• Help set up parts department layout

• Set up wash bays and detail areas for new car delivery

Communication:

• Developed rapport with ownership group to keep front line operations in alignment with organizational

and Toyota KPI goals

•

MICHAEL PERI

Mobile: 717-***-**** acgj98@r.postjobfree.com

•

FIRESTONE., York, PA 1997 to 2000

Store Manager

Led store team of 12 associates in the automotive tire and service business in south/central PA.

Representative Accomplishments:

Management:

• Managed the change from a Tire Station store, to the rebranding into a Firestone store

• Managed through Firestone Wilderness tire recall (our list for customers needing replacement tires was

1,440 and only had 2 customer complaints throughout process)

• The store had averaged of 26% margin over 4 years before my tenure. I was able to average a 49.8%

margin in my 3 years by building a service environment

Leadership:

• Developed entire store team

• Created “toolbox” meetings

Vision/Direction:

• Created a “can do” work environment for all levels of associates

• Created learning base class on Overcoming Objections

Operations/Inventory/Demand:

• Created demand for products that would maintain margins and shifted away from products where

margins were reducing

• Did weekly spot counts to maintain inventory accuracy

• Shifted customer demand to reduce variance in stock allowing the operations to stock fewer SKU’s and

optimizing storage space

Facilities:

• Managed the change from a Tire Station store, to the rebranding into a Firestone store

• Worked with marketing department for new banners and POS materials

HR/Payroll:

• Handled hiring of associates from entry level to management level

• Rolled out benefits packages and plans

• Handled wage increases and yearly reviews

• Terminated associates

Communication:

• Developed rapport with executive leadership to keep front line operations in alignment with

organizational goals

• Used a 360 degree communication program with associates, peers, and executive management to align

all aspects of business operations

Purchasing:

• Worked with local parts stores to develop pricing that would hold margins above company standards

• Streamlined warranty claims to take less time and recoup revenues

•

MERCHANT’S TIRE AND AUTO, York, PA 1990 to 1997

Mechanic

Auto mechanic

Representative Accomplishments:

Leadership:

• Helped train general service technicians

Vision/Direction:

• To further my career in the automotive industry

• To be the best mechanic I could be

• 4 ASE certifications

MICHAEL PERI

Mobile: 717-***-**** acgj98@r.postjobfree.com

•

EDUCATION

Susquehannock High School – Glen Rock, PA

Professional Development

TireKingdom Business and Operations Management

Firestone Business and Operations Management

Merchant’s Tire and Auto Retail Management

Training

Workers Compensation Legal Certification

OSHA Safety Training

Reasonable Suspicion Training

Certifications

Automotive Service Excellence (ASE) Brakes, Steering, Suspension, Engine

Automotive Service Excellence (ASE) Service Manager

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