A.V.SAILAJA

D/O: A.S.N.JAGANADHAN H.NO: *-*-***/*/1,

Email Id: acgj90@r.postjobfree.com Flat no; 202

Phone: 040-******** 988-***-**** Divya sai

Apartments,

Ramnagar Gundu, Hyd

500004

CAREER OBJECTIVE:

A challenging position along with rewarding career in Technical Support.

EDUCATIONAL QUALIFICATION:

I have done my Engineering Graduation B.Tech(Computer Sciences and

Engineering) from JNTU Affiliated University Hyderabad in 2005

Strengths:

• Project Management Team Building & Leadership.

• Process Improvement.

• Excellent oral and written communication skills.

• Proven ability to reach goals.

• Strong organizational and analytical skills.

• Excellent customer service skills.

• Detail-oriented.

PROFESTIONAL EXPERIENCE:

ECIL - Apprenticeship -- 2005 -2007

I have been a part of ECIL as an Apprentice from 2005 - 2006. During the

Apprenticeship, I used to assist Sr. Project Manager in his daily workflow. My work

mainly based on Dot Net (.Net) Programming Language. During my tenure I had

this great opportunity to work in a real-time environment and got a lot of exposure

in different aspects of Dot Net.

Saahi Business out Source

Position: Customer Service Executive (Tech. Support)

Duration: Oct 2007 – Dec 2008

Client: VSNL Broad Band

I worked in an in-bound calling process where I get calls from customers. I give

them the basic troubleshooting steps that are required for solving the internet

problems. I guide them with router and switch lights, help them by asking them to

pin the gateway and use to check with the TCP/IP and DNS values from my end. I

help the customer by giving them the resolution tips. I also worked on complaints

with Oracle CRM Application where I have access to the Oracle CRM Sheet.

Completed voluntary customer service training to learn ways to enhance customer

satisfaction and improve productivity. Helped company attain the highest customer

service ratings (as determined by external auditors) earned 100% marks in all

categories including communication skills, listening skills, problem resolution and

politeness.

SITEL (Aircel Process)

Position: Customer Service Executive

Duration: Oct 2009 – Feb 2010

Client: Aircel

Handle customer inquiries, complaints, billing questions and payment

extension/service requests. Calm angry callers, repair trust, locate resources for

problem resolution and design best-option solutions .Managed a high-volume

workload within a deadline-driven environment. Resolved an average of 550

inquiries in any given week and consistently met performance benchmarks in all

areas (speed, accuracy, volume).Completed voluntary customer service training to

learn ways to enhance customer satisfaction and improve productivity. Helped

company attain the highest customer service ratings (as determined by external

auditors) -- earned 100% marks in all categories including communication skills,

listening skills, problem resolution and politeness.

Making sure that the customer understood the service that we were providing.

Provided floor support to 8-10 team members when needed (which included taking

escalated calls, answering questions and helping the representative find the

solution).

ACADMIC PROJECT:

TITLE: WEB SERVER,

SOFTWARE USED: JAVA

DESCRIPTION:

Web server is software, which is used to host websites on internets. It all about deal

with accepts the client request that act accordingly. The web server supports

concurrent requests from number of clients, implements some from of secure access

control support various API for Extending the functionality of a web server to

dynamically generate web documents in a application.

PERSONAL DETAILS:

Date of Birth: 17.02.1989

Nationality: Indian

Languages Known: English, Hindi and Telugu.

Personal Strength: Positive Attitude, Communication Skills

Hobbies/ Interest: Reading Books, Caroms

References:

• Available on request.

DECLARATION:

I Hereby declare that the above information is true to the best of my

knowledge.

Place: Hyderabad,

Date: 27-06-2013 .

(A.V.Sailaja).

Contact this candidate