TAMEKA MURPHY

**** *********** **** *** #**, Bronx, NY 10462 H: 347-***-**** C: 347-***-**** acgj8x@r.postjobfree.com

Executive Profile

Ambitious customer advocate who creates strategic alliances with organization leaders to effectively align with and

support key business initiatives. Builds and retains high performance teams by developing and motivating skilled

professionals. I specializes in quality service, customer retention, productivity and team management.

Skill Highlights

Client account management Conflict resolution techniques

Leadership/communication skills Team management

Negotiation Expert Focused on customer satisfaction

Training and development Skilled multi-tasker

Professional Experience

Fundraising Recruiter 08/2014 to Current

American Cancer Society White Plains, NY

Direct the planning and execution of fundraising and corporate events in urban communities. Develop new events

held at various venues across the nation. Prepare and executive large-scale mailings to solicit donations.

Work to design and produce all marketing materials and to coordinate the at work and production of all marketing

collateral such as tee-shirts and buttons. Compose and distribute fliers and news release to generate media

attention.

Build and maintain key volunteer relationships with business owners in assigned regions.

Recruit, train, delegate, coach, motivate and evaluate the performance of volunteers for all events. Mobilize

committees to facilitate the planning of volunteer teams to ensure support for successful .

Source and secure sponsorship throughout the New York region ranging from philanthropists to Fortune 500

companies.

Works in a team environment to effectively represent the organization's mission.

Escalations Executive 07/2012 to 04/2014

Sprint Nextel Elmsford, NY

Monitored the daily activities of 10 customer support teams.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site

customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and

services

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates

and increase customer satisfaction.

Developed rapport with the customer base by handling difficult issues with professionalism..

Resolved an average of 562 customers complaints per month regarding sales and service.

Sales, Service & Underwriter 05/2011 to 05/2012

Geico Woodbury, NY

Processed applications, payments, corrections, endorsements and cancellations.

Promoted agency products to customers in person, on the telephone and in writing.

Compiled coverage and rating information in an accessible format.

Conducted interviews, gathered detailed information and completed field investigations.

Recommended settlement offers and negotiated payment arrangements.

Interviewed prospective clients to learn about their automotive needs and to discuss any existing coverage.

Developed productive working relationships with car dealers, loan processors and other business partners in the

community.

Account Manager 12/2008 to 04/2011

Cablevision Corporate Systems Bronx, NY

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Trained new employees and explained protocols clearly and efficiently.

Collected and reported information on competitive activity during presentations.

Offered feedback to executive-level management on the effectiveness of strategies, selling programs and

initiatives.

BDC & Finance Manager 07/2007 to 10/2008

Crown ACURA Greensboro-High Point-Winsto, NC

Generated new business through dealership website, Internet leads and social media.

Communicated regularly with management regarding portfolio performance and new loan transaction

quality.Increased overall annual branch sales by 15%.

Highlighted the difference between competitive brands and managed brands through innovative merchandising

campaigns.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Educated customers on the variety of loan products and available credit options.

Finance & Sales Executive 04/2003 to 06/2007

BMW of Manhattan New York, NY

Contributed to repeat and referral business by using strong customer service and problem solving skills.

Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.

Assisted senior-level credit officers with complex loan applications.

Created strategies to develop and expand existing customer sales, which resulted in a 13% increase in annual

sales.

Researched market trends and surveys and used information to stimulate business and revenue grow.

Generated new business through networking events.

Education

Associate of Science: Business Management 2015

Iona College New Rochelle, New York

Minor in International Trade

Core Accomplishments

Staff Developments

Launched well-received program of professional development courses for all staff.

Mentored and coached employees resulting in a 12% increase in productivity.

Exceeded corporate target for customer satisfaction for 24 months in a row

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Improved customer retention in 2013 by 10% from the previous years.

Increased sales volume by adding 50 new accounts in the assigned territory.

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