Michelle Karlen

**** ******** *** ******** ** ***45

760-***-****

acgj8k@r.postjobfree.com

Summary of Qualifications:

10+ years in customer service industry with high level of interpersonal, record keeping, public relations and selling skills.

Through excellent time management skills, has the ability to prioritize and complete tasks in the required timeframe. Proficient

in maintaining records and documents while ensuring a high level of confidentiality. Recruiting, staffing, coaching and developing

new employees and Sales Leadership team as well as the continued education of staff. Responsible for driving top line results

through usage of company tools/strategies while creating a positive workplace environment. Accountable for executing optimal

store performance by ensuring compliance with company Policy and Procedure guidelines, California Law, Human Resources

Directives, Labor Management, Inventory Control and Loss Prevention, Visual Merchandising as well as Safety and Security

protocols.

EMPLOYMENT:

January 2014-Present

Tommy Hilfiger 760-***-****

2796 Tanger Way Space 207

Barstow, CA

Position: Assistant Store Manager in charge of Operations and Human Resources Supervisor: Melissa Schmidt (SM)

Provide Administrative support to Store Manager through:

*Tracking, analyzing and reporting information on sales daily so as to create action plans to deliver results.

*Maintain all associate personnel files and oversee development plans and disciplinary actions; responsible for maintaining open

and timely communication to the corporate Human Resources Representative through email and phone contact.

*Plan and assign workload and staff schedules to optimize payroll budget.

*Perform bi-weekly store audits to ensure proper procedures are followed at all times.

*Ensure all supplies and orders are placed timely and within budget.

*Ensure compliance with all company policies and procedures

*Deliver exceptional customer service through setting an example for associates to follow in customer relations, and work ethic

as well as emulating the company values and standards.

*Recruit staff through community outreach and networking, hire and train new associates.

*Create engaging atmosphere for associates to work in, investing time and training to develop talent

February 2011-January 2104:

Ann Taylor Loft Outlet 760-***-****

2796 Tanger Way Space 201

Barstow, CA 92311

Position: Store Manager Supervisor: Bernedette Romero (DM)

*Deliver exceptional client service through setting an example for associates to follow in customer relations, as well as emulating

the company values and standards.

*Plan and assign workload to optimize payroll budget

*Tracking, analyzing, and reporting information about sales including consistent follow up and planning to achieve goals on daily

basis

*Creating networking contacts and interviewing to find top talent, assimilating new hires to the business and company culture,

creating an enjoyable work environment through associate engagement.

*Oversee and direct merchandise presentation and flow process to reflect integrity of store displays

*Ensure all operational standards are met and store is compliant with company policies and procedures.

July 2007-January 2011

Barnes and Noble Booksellers 760-***-****

14400 Bear Valley Road, Suite 107

Victorville, Ca 92392

Position: Café Lead Server/Bookseller Supervisor: Patricia Berg (SM)

*Drive sales through customer service and exemplifying the expectations of the company.

*Oversee and manage a team of Café Servers to consistently meet or exceed goals

*Weekly updating and tracking of sales, Delegation of weekly tasks to maximize productivity

*Trained and became efficient in every area of the store; Consistently met or exceeded set goals for zone maintenance and

shelving guidelines; Top performer in meeting and exceeding Membership card goals

*Responsible for maintaining visual standards of New Release Bays and gift department restocking and replenishment.

*Received shipments and processed returns

*Planned and organized weekly Storytime in the children’s department,

*Knowledgeable and experienced in selling Barnes & Noble Nook

VOULUNTEERING:

May 2014-present

CASA of San Bernardino

casaofsb.org

In May, was assigned as Court Appointed Special Advocate (CASA) to a child who is currently in Foster Care in San Bernardino

County. The role of Advocate includes developing a relationship with the child in order to provide effective recommendations to

the court in addition to communicating and collaborating with other professionals in the child’s life. All CASAs commit to work

with their child for a minimum of 18 months.

SCHOOLING:

Granite Hills High School in Apple Valley, Ca: Graduated with diploma 2005

REFERENCES:

Professional:

Raebranda Musgrave- 360-***-****

Former coworker

Jason Thaxter- 760-***-****

Former manager

Jim Southwick – 760-***-****

Former manager

Personal:

Leah Johnson- 760-***-****

Christy Pinkerton- 760-***-****

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