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Executive Assistant Customer Service

Location:
Toronto, ON, Canada
Salary:
$50K
Posted:
October 30, 2014

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Resume:

Executive Assistant

Profile

. Extensive experience as an Executive Assistant in the banking, financial,

legal, professional services, IT and real estate sectors supporting C-

Level/Tier 1 Management

. Experience with event planning including team building/corporate events,

holiday and department celebrations

. Outstanding communication and interpersonal skills using tact and

diplomacy

. Exceptionally adept at handling complex/confidential matters

. Organized with the ability to anticipate needs, a quick learner, able to

adapt to new challenges

. Effective independently, or as a member of a team, highly motivated and

goal oriented

. Highly proficient in Calendar Management via MS Outlook, MS Word, MS

Excel, MS PowerPoint, Dicta, SpeechExec Pro

. Proficient with various databases - RisxFacs, Oracle, CIS, iManage

FileSite

. 3 years completion of Business Management at Centennial College

Experience

Executive Assistant to VP and Team (Contract)

TD Canada Trust - SAS (Shared Application Services) - Toronto

June 2014 - November 2014

. Effectively managed the VP's calendar by scheduling meetings upon request

. For team building events, organized monthly Leadership Team meetings

which included catering, boardroom set up and distribution of gift bags

and prizes

. Ensured prompt start for all meetings through timely revision of

PowerPoint presentations, various documentation, agendas and minutes

. First point of contact for internal and external clients, welcomed and

directed visitors to meeting room or the VP's office

. Printed and scanned invoices, contracts, documents and expense reports

for execution, to ensure deadlines were met for internal and external

clients

Administrative Assistant to Directors and Consultants (Contract)

Towers Watson Canada - Toronto

November 2013 - March 2014

. Assisted with admin work load by providing daily admin support to

Administrative Assistant in the Risk Consulting Services and Property and

Casualty groups

. Efficiently reviewed and edited Year-End and various reports, contracts,

to meet delivery deadlines

. Ensured prompt payments of all invoices and expense reports, reconciled

American Express statements

. Provided weekly WIP reports and project updates for staff meetings to

forecast billable hours and upcoming projects

. Entered client contact information/changes into CIS database to keep

records updated

Executive Assistant to Supervisors and Claim Adjusters (Contract)

Gallagher Bassett Canada Inc. - Toronto

April 2013 - September

2013

. Followed Insurance License Protocols by paying for new Provincial

licenses and renewals on a timely basis, for the corporation, Supervisors

and Claims Adjusters

. Administered Worker's Compensation claims for adjudication

. Assisted the team by setting up Auto, Product and General Liability

claims into RisxFacs for claim assignments

. Maintained budget through payments of all invoices and expenses bi-weekly

according to proper accounts cost codes

. Back up for the Receptionist and Supervisors during vacation and business

conferences

Executive Assistant to Lawyers (Mat. Leave)

Home Depot of Canada Inc., Legal Department - Toronto

January 2012 - August 2012

. Investigated lawsuits efficiently with colleagues and store staff to

ensure adequate information was sent for legal tender due to time

constraints

. Emailed lawsuit claims to the insurance company to ensure smooth flow of

legal transaction

. Created and maintained iManage FileSite system for electronic filing

and archiving

. Corresponded weekly updates to the legal team for electronic filing

feedback

. Assisted Clients/Plaintiffs with their legal inquiries

Executive Assistant to CIO, Senior Level and IT Managers

Codan Canada Inc. - Toronto

July 2009 -

December 2011

. Established vendor and supplier relationships that enabled discounts for

services

. Performed monthly accounts payable duties to ensure prompt payments of

all invoices and employee re-imbursements

. Acted as a main contact for Sun Life Employee Benefits to effectively

handle staff inquiries

. Functioned as an Office Manager, ensuring the smooth flow of day to day

operations

. Attended weekly management meetings for preparation of the company's

upcoming board meetings and future needs

Executive Assistant to CFO and Senior Level Management

SNC Lavalin ProFac Inc. - Toronto

January 2008 -

July 2009

. Transcribed dicta via SpeechExec Pro for all RFP's and other projects as

needed, ensuring timely submission of bids

. Maintained vacation calendar for adequate staff coverage in slow and peak

periods

. Booked flights, created extensive itineraries to ensure timely

facilitation of meetings in the Middle East and worldwide

. Prepared and reviewed expense reports for prompt re-imbursements

. Assisted with reception coverage during vacation periods

Executive Assistant to CEO, VP and Assistant VP's

Amdocs Canada - Toronto

January 2005 -

October 2007

. Created and maintained extensive Excel spreadsheets providing detailed

information for scheduled invoice payments and status of outstanding

invoices

. Improved customer service by responding to voice mails and phone calls

effectively and efficiently

. Organized international conference calls ensuring all attendees were

present and necessary equipment was set up and working properly

. Improved workflow of the department by responding promptly to other team

members' requests

. Emailed reminders on deadline driven projects to ensure timely

submissions

Executive Assistant to Senior Sales Directors and Sales Team

TELUS BUSINESS SOLUTIONS - TORONTO

APRIL 2003 - DECEMBER 2004

. Prepared weekly and monthly sales reports to identify products and

services that required improvement

. Attended off-site team management sessions to discuss and conceptualize

next quarter's sales goals

. Catalogued office supplies and business cards for department teams to

control overhead costs

. Arranged office space for new employees to save on outsourcing costs

. Assisted in employee terminations, edited employee records for proper

payments on compensation packages, maintaining a high level of

confidentiality

Executive Assistant to CFO, VP and Management Team

MCAP Financial, Commercial Real Estate - Toronto

July 2000 - March 2003

. Noted task delegation during minute taking for senior level management

. Maintained various highly confidential servicing binders for business

tracking purposes

. Filed documentation and folders to assist with tax department audits

Education

. Centennial College, Business Management - Scarborough

1993



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